We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
-
Decision Reference DRN7391178
10 Oct 2019 CIS General Insurance Limited UpheldInsurance (excluding PPI)Ms C has complained about her property insurer, CIS General Insurance Limited, in relation to a claim she made to it following a water leak.backgroundIn March 2017 Ms C found a leaking pipe in her kitchen (situated below ground). CIS accepted the claim and a loss adjuster visited Ms C’s ho... (6 pages)View decision -
Decision Reference DRN7187771
14 Feb 2020 MBNA Limited UpheldBanking and creditMr H has complained MBNA Limited won’t refund the costs of a bespoke wooden gate which is unusable. He made a claim to MBNA under section 75 of the Consumer Credit Act 1974.backgroundIn March 2017 Mr H paid for a bespoke wooden gate along with rollers and track for it to run along. This wa... (4 pages)View decision -
Decision Reference DRN-4696063
28 Mar 2024 Tickmill UK LTD UpheldInvestmentsDRN-4696063 The complaint Mr P complains about the way Tickmill UK Ltd operated its trading platform. He complains that: He told Tickmill he wasn’t working when he opened his account. He lost all his deposit within a few days, around €70,000. He wasn’t provided with any specific risk in... (8 pages)View decision -
Decision Reference DRN-3407575
16 Sep 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3407575 The complaint Mr H complains that Lloyds Bank PLC won’t refund money he was tricked into transferring to a fraudster. What happened Mr H became involved with what he believed to be a genuine investment opportunity. He was shown a trading platform that he says used algorithms t... (3 pages)View decision -
Decision Reference DRN-4163961
20 Jul 2023 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4163961 The complaint Mr C complains that Tesco Personal Finance PLC (trading as “Tesco Bank”) have failed\<br />View decision
to refund multiple transactions he says he didn’t authorise between July and September 2022. The details of this complaint are well known to both parties, so I won’t repea... (2 pages) -
Decision Reference DRN4243932
11 Mar 2016 Mortgage FX Limited UpheldBanking and creditMr B complains that when a transaction he’d asked Mortgage FX Limited (“FX”) to make for him was cancelled, he got less money back than he’d paid. backgroundFX is a foreign exchange company. Mr B agreed that it would convert money for him, so he could complete a pu... (4 pages)View decision -
Decision Reference DRN-3901723
20 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3901723 The complaint Mrs H complains that she was advised by Portal Financial Services LLP to transfer two personal pensions to a self-invested personal pension (SIPP) to be invested in investments that weren’t suitable for her. Causing her to suffer a loss in the value of her pension... (7 pages)View decision -
Decision Reference DRN2198614
24 Apr 2019 Black Horse Limited Not upheldBanking and creditMr L is unhappy with a used car he acquired from Black Horse Limited (Black Horse) on a hire purchase agreement. He says it wasn’t of satisfactory quality.background The background to this complaint and my initial conclusions, were set out in my provisional decisio... (5 pages)View decision -
Decision Reference DRN8390022
15 Jan 2020 Thinc Network Services Limited UpheldBanking and creditMr O and Mrs O have complained to Thinc Network Services Limited (“Thinc”) about mortgage and investment advice they say was received from Diamond Estates NI Ltd (“Diamond”) in 2008.backgroundDiamond was an appointed representative (“AR”) of Thinc at the time advice was given. Represented ... (12 pages)View decision -
Decision Reference DRN-4520238
18 Dec 2023 247 Money Group Limited UpheldConsumer CreditDRN-4520238 The complaint Mr M complains about a car supplied to him on finance by 247 Money Group Limited (‘MG’). What happened The background facts are well known to the parties here so I won’t be outlining these in detail – instead I will summarise matters and focus on giving reasons fo... (5 pages)View decision
