We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN-3775449
28 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3775449 The complaint Mr K says the advice given and the arrangements made by Portal Financial Services LLP (Portal), to transfer his Occupational Pension Scheme (OPS) benefits into a Transact Self- invested Personal Pension (SIPP) and recommend investments in specialist holdings was u... (12 pages)View decision -
Decision Reference DRN-4515667
19 Dec 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4515667 The complaint Mr P complains about the quality of a used car supplied by BMW Financial Services (GB) Limited (trading as Alphera Financial Services). What happened On 29 September 2021, Mr P took out a hire purchase agreement (HPA) with Alphera for the supply of a three year ol... (7 pages)View decision -
Decision Reference DRN9652493
9 Sep 2016 Foreman Financial Services Ltd UpheldInvestment and pensionsForeman Financial Services Ltd (“Foreman”) recommended a self invested personal pension for Mr S to use to buy a Harlequin property. Mr S has said that they did not assess whether the investment was suitable for him.backgroundMr S was a client of another financia... (6 pages)View decision -
Decision Reference DRN-3623585
25 Aug 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3623585 The complaint Mr M complains about the advice he received from Portal Financial Services LLP (‘Portal’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme (‘OPS’) to a self-invested personal pension plan (‘SIPP’). He says the advice was unsuita... (9 pages)View decision -
Decision Reference DRN2789562
27 Aug 2020 BMW Financial Services (GB) Limited UpheldBanking and creditMr S complains that a used car he acquired with finance provided by BMW FinancialServices (GB) Limited (trading as Alphera Financial Services) (BMWFS) was ofunsatisfactory quality when it was supplied.backgroundThe background to this complaint and my provisional findings are set out in my ... (5 pages)View decision -
Decision Reference DRN-5303823
19 Feb 2025 LeasePlan UK Limited UpheldConsumer CreditDRN-5303823 The complaint Mr S complains about a van supplied to him using a hire purchase agreement taken out with LeasePlan UK Limited (“LeasePlan”). Mr S also complains about the outstanding balance that LeasePlan believe is owed on the account. What happened In February 2019, Mr S ... (6 pages)View decision -
Decision Reference DRN-3412935
4 May 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3412935 The complaint Miss S complains that Lloyds Bank Plc (Lloyds) won’t refund disputed transactions that were sent to a cryptocurrency account from her bank account. What happened In January 2021, Miss S said she created a cryptocurrency account, with the help of her cousin, transf... (3 pages)View decision -
Decision Reference DRN-5085151
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5085151 Complaint Mr S is unhappy that Revolut Ltd didn't refund him when he told it he'd fallen victim to a scam. Background In April 2023, Mr S fell victim to an investment scam. He received unsolicited contact via WhatsApp from someone promoting an investment opportunit... (2 pages)View decision -
Decision Reference DRN-3582434
6 Jul 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3582434 The complaint Mr R complains Vauxhall Finance plc (Vauxhall) provided him with a car which he doesn’t believe was of satisfactory quality. What happened In February 2020, Mr R entered into a 48 month conditional sale agreement with Vauxhall for a used car. The ... (4 pages)View decision -
Decision Reference DRN1054156
21 Mar 2014 Banque PSA Finance UpheldBanking and creditMr T complains about a car supplied to him under a conditional sale agreement which he entered into with Banque PSA Finance, trading as Peugeot Financial Services (“Peugeot”). He said that the car was not of satisfactory quality at the point of sale.backgroundMr T complains about the qua... (3 pages)View decision
