We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3967 results
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Decision Reference DRN2250960
14 Oct 2013 HSBC Bank plc Not upheldInvestment and pensionsMr and Mrs A have complained that advice they received individually from HSBC Bank Plc in 2006 to invest lump sums and regular contributions in an investment comprising an individual savings account (ISA) and an open-ended investment company (OEIC). They are represented in their complain... (4 pages)View decision -
Decision Reference DRN3643654
3 May 2017 Santander UK Plc Not upheldBanking and creditMr P complains that Santander UK Plc did not do enough to protect him when he was the victim of a fraud by one of its account holders.backgroundMr P sent a faster payment of £300 from an account at his own bank to one at Santander on 3 June 2016. He said that this... (2 pages)View decision -
Decision Reference DRN4126479
5 Sep 2019 Santander UK Plc Not upheldBanking and creditMr I says that after receiving a £400 deposit into his account his balance hasn’t been accurate. This has led to him being overdrawn and he’d like Santander UK Plc to credit him the difference. backgroundMr I has two bank accounts – a basic and a top up account - with Santander. In August ... (2 pages)View decision -
Decision Reference DRN-3673923
7 Oct 2022 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-3673923 The complaint Mr B says The Co-operative Bank Plc acted unreasonably when it refused to transfer £600 from his account, or to allow him to make a cash withdrawal of the same value. What happened On 26 January 2022 The Co-op Bank declined to transfer £600 from Mr B’s account to ... (3 pages)View decision -
Decision Reference DRN3988732
20 Dec 2013 Santander UK Plc Not upheldBanking and creditMs A complains that she received poor customer service from Santander UK Plc after cheques deposited to her account bounced. She also complains about the charges and restrictions that were placed on her account. backgroundMs A has a number of accounts with Santander. In January 2012, ... (3 pages)View decision -
Decision Reference DRN-3673999
9 Sep 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3673999 The complaint Ms R complains about a conditional sale agreement in her name with Santander Consumer (UK) Plc trading as Santander Consumer Finance (“Santander”). What happened Ms R tells us that in early 2020 she was looking to buy a car using finance. The type of deal she want... (11 pages)View decision -
Decision Reference DRN-4566580
18 Jan 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4566580 The complaint Mr J complains that National Savings and Investments (“NS&I”) returned a large payment into his Income Bond from a third party. Mr J said he couldn’t have known beforehand that the payment would be rejected, and he wanted NS&I to pay the interest he’d miss... (4 pages)View decision -
Decision Reference DRN-3983523
16 Oct 2023 Trading 212 UK Limited Not upheldInvestmentsDRN-3983523 The complaint Mrs R is unhappy that Trading 212 UK Limited closed her trading account, causing her financial loss as well as a great deal of upset and frustrating her investment plans. Mrs R wants financial compensation to put things right. What happened On 13 September 2022, M... (3 pages)View decision -
Decision Reference DRN7421192
13 Nov 2015 Bank of Ireland (UK) Plc Not upheldInvestment and pensionsMr C complains that Bank of Ireland (UK) Plc (BoI) refused to accept a banker’s draft to pay into a one year growth bond. backgroundMr C wanted to invest into a BoI guaranteed bond. He was sent an application pack with a form, which he returned, enclosing a bankers’ ... (2 pages)View decision -
Decision Reference DRN-2331510
19 Feb 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2331510 The complaint Mr G complained to Moneybarn No.1 Limited (“Moneybarn”) that a car he was paying for under a conditional sale agreement wasn’t of satisfactory quality from the outset. He also says that the credit was unaffordable for him and shouldn’t have been agreed. What happe... (3 pages)View decision
