We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN1964978
8 Jul 2016 Ald Automotive Limited UpheldBanking and creditMr F has complained that a car he hired from Ald Automotive Limited isn’t of satisfactoryquality.backgroundfactsMr F took out a two year hire agreement with Ald for a new car, and took delivery of it on 6 December 2015. This was through a third party dealership. B... (3 pages)View decision -
Decision Reference DRN5683992
12 Jun 2019 Pro-Synergy Wealth & Tax Management Ltd UpheldInvestment and pensionsMr A complains Pro-Synergy Wealth & Tax Management Ltd gave him unsuitable advice to invest in a Business Premises Renovation Allowance (BPRA) scheme in 2012. backgroundIn March 2012 Mr A received a circular email from Pro-Synergy with the subject ‘BPRA opportunity –... (8 pages)View decision -
Decision Reference DRN3579006
13 Sep 2016 Glyn Hopkin Limited UpheldBanking and creditMrs Q has complained that Glyn Hopkin Limited mis-sold her a finance agreement for a car.backgroundfactsIn total, Mrs Q has had three finance agreements, arranged by Glyn Hopkin.The first was taken out in September 2014, for Car 1. The monthly repayments were £23... (4 pages)View decision -
Decision Reference DRN0688208
31 Jul 2019 TenetLime Ltd UpheldBanking and creditMr A and Ms S complain that they were mis-sold a mortgage by an appointed representative (“AR”) of TenetLime Ltd (“TenetLime”), and advised to invest some of the proceeds into an unregulated investment.backgroundI issued a provisional decision on this complaint in July 2019 (copy attached)... (14 pages)View decision -
Decision Reference DRN5709336
24 Dec 2020 Secure Trust Bank Plc UpheldBanking and creditMr B is unhappy that Secure Trust Bank Plc wouldn’t accept the rejection of a car which they supplied to him under a hire purchase agreement. background A used car was supplied to Mr B under a hire purchase agreement with Secure Trust in May 2018. The car was supplied by car dealership (‘T... (9 pages)View decision -
Decision Reference DRN-4919193
19 Jul 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4919193 The complaint Mrs W complains that The Royal Bank of Scotland Plc (RBS) blocked access to her account in 2022. What happened Mrs W had an account with RBS. She planned to buy a property abroad. She found a property and agreed to buy it. The property cost USD270,000, includin... (4 pages)View decision -
Decision Reference DRN-2919285
25 Jan 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-2919285 The complaint Mr U complains that Monzo Bank Ltd did not help him recover money he’d deposited into an online trading account which he says turned out to be a scam. What happened In June 2019 Mr U saw an online advertisement for a firm, which said it provided a trading platform... (3 pages)View decision -
Decision Reference DRN-3979432
14 Mar 2023 Kensington Mortgage Company Limited UpheldMortgagesDRN-3979432 The complaint Mr and Mrs H are unhappy with the level of customer service provided to them by Kensington Mortgage Company Limited. They are unhappy with information given to them about the interest rate for their mortgage as they can’t understand how the LIBOR rate is set and w... (14 pages)View decision -
Decision Reference DRN3542474
15 Jan 2021 Davies Financial Limited UpheldInvestment and pensionsComplaint Mr and Mrs S were both members and Trustees of “the SSAS” (a small self administered scheme - a pension). Their complaint is that in November 2007 Davies Financial Limited (Davies Financial) advised them to invest in the Stirling Mortimer Cape Verde No 4 Fund which they believe w... (48 pages)View decision -
Decision Reference DRN8334681
11 Jul 2017 Barclays Bank Plc UpheldInvestment and pensionsMr and Mrs G say they accepted a redress offer from Barclays Bank Plc but it then sent her a higher offer which it later withdrew. They don’t believe the first offer can be correct as it ignores some of the factors taken into account in the later one. They wa... (9 pages)View decision
