We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN9215156
10 Mar 2020 UK Insurance Limited UpheldInsurance (excluding PPI)Mr K has complained about U K Insurance Limited’s (UKI) handling of a claim on his motor insurance policy.It was Mr K’s company, rather than Mr K himself, that leased the insured car. But it was Mr K who insured the car personally, so for ease I’ll refer to Mr K as being the leaseholder.Re... (7 pages)View decision -
Decision Reference DRN-3248237
7 Mar 2022 First Response Finance Ltd UpheldConsumer CreditDRN-3248237 The complaint Mrs J complains that a car acquired with finance from First Response Finance Ltd (FR) wasn’t of satisfactory quality. What happened In January 2021 Mrs J was supplied with a car and entered into a hire purchase agreement with FR. At the point of supply the car was... (3 pages)View decision -
Decision Reference DRN3579006
13 Sep 2016 Glyn Hopkin Limited UpheldBanking and creditMrs Q has complained that Glyn Hopkin Limited mis-sold her a finance agreement for a car.backgroundfactsIn total, Mrs Q has had three finance agreements, arranged by Glyn Hopkin.The first was taken out in September 2014, for Car 1. The monthly repayments were £23... (4 pages)View decision -
Decision Reference DRN-5810549
17 Sep 2025 TrinityBridge Limited UpheldInvestmentsDRN-5810549 The complaint Mr and Mrs D complain that TrinityBridge Limited gave them unsuitable investment advice. They say they were pressured into investing in ethical investments. They want TrinityBridge to refund its initial fee and on-going fees, and to compensate them based on the... (9 pages)View decision -
Decision Reference DRN-4491919
3 Dec 2023 247 Money Group Limited UpheldConsumer CreditDRN-4491919 The complaint Mrs B complains 247 Money Group Limited trading as 247Money (247 Money) supplied her with a car that she believes wasn’t of satisfactory quality. What happened The details of this case are well known to both parties so I won’t repeat them again. In November 2023... (5 pages)View decision -
Decision Reference DRN4269185
22 Jan 2019 Sussex Independent Financial Advisers Limited UpheldInvestment and pensionsMrs L has complained about the advice she was given by Sussex Independent Financial Advisers Limited (“Sussex”) to transfer her existing pension into a new plan, in order to invest in Harlequin Property (“Harlequin”).backgroundIn 2009, Mrs L transferred her existing... (7 pages)View decision -
Decision Reference DRN4411574
7 Jun 2017 Express Finance (Bromley) Limited UpheldBanking and creditMr H complains that Express Finance (Bromley) Limited (trading as Payday Express) gave him loans that he couldn’t afford.backgroundMr H took five loans from Payday Express. The first was in December 2012, for £300 this was rolled over twice. The second loan, in Ma... (3 pages)View decision -
Decision Reference DRN-4597085
5 Feb 2024 Vauxhall Finance plc UpheldConsumer CreditDRN-4597085 The complaint Mr P complains about the quality of a new car he acquired with finance provided by Vauxhall Finance plc (VF). What happened Mr P took out a conditional sale agreement (CSA) with VF in March 2020 to fund the purchase of a new car that cost over £16,000. He paid a d... (6 pages)View decision -
Decision Reference DRN-4828736
3 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4828736 The complaint Mr D complains that Barclays Bank UK PLC (Barclays) won’t refund money he lost in a holiday scam. What happened What Mr D says: Mr D was looking into flights to Mauritius online. He found a travel website and someone purporting to be from that company called him. ... (3 pages)View decision -
Decision Reference DRN-3774253
14 Feb 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3774253 The complaint Mr R complains Barclays Bank UK PLC (“Barclays”) closed his current and credit card accounts without explanation. Mr R also complains Barclays should not have linked him to a business account for which he is a director, nor shared data in this way. And Barclays ma... (3 pages)View decision
