We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
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Decision Reference DRN-5810549
17 Sep 2025 TrinityBridge Limited UpheldInvestmentsDRN-5810549 The complaint Mr and Mrs D complain that TrinityBridge Limited gave them unsuitable investment advice. They say they were pressured into investing in ethical investments. They want TrinityBridge to refund its initial fee and on-going fees, and to compensate them based on the... (9 pages)View decision -
Decision Reference DRN-4597085
5 Feb 2024 Vauxhall Finance plc UpheldConsumer CreditDRN-4597085 The complaint Mr P complains about the quality of a new car he acquired with finance provided by Vauxhall Finance plc (VF). What happened Mr P took out a conditional sale agreement (CSA) with VF in March 2020 to fund the purchase of a new car that cost over £16,000. He paid a d... (6 pages)View decision -
Decision Reference DRN-2734922
13 May 2021 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-2734922 The complaint Ms J complains Creation Consumer Finance Ltd (Creation) supplied her with a car which she believes wasn’t of satisfactory quality. What happened In July 2019, Ms J acquired a used car which she financed through a 48 month hire purchase agreement with Creation. The... (4 pages)View decision -
Decision Reference DRN-4491919
3 Dec 2023 247 Money Group Limited UpheldConsumer CreditDRN-4491919 The complaint Mrs B complains 247 Money Group Limited trading as 247Money (247 Money) supplied her with a car that she believes wasn’t of satisfactory quality. What happened The details of this case are well known to both parties so I won’t repeat them again. In November 2023... (5 pages)View decision -
Decision Reference DRN-5016217
30 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5016217 The complaint Mr R complains that Lloyds Bank PLC didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-3774253
14 Feb 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3774253 The complaint Mr R complains Barclays Bank UK PLC (“Barclays”) closed his current and credit card accounts without explanation. Mr R also complains Barclays should not have linked him to a business account for which he is a director, nor shared data in this way. And Barclays ma... (3 pages)View decision -
Decision Reference DRN4269185
22 Jan 2019 Sussex Independent Financial Advisers Limited UpheldInvestment and pensionsMrs L has complained about the advice she was given by Sussex Independent Financial Advisers Limited (“Sussex”) to transfer her existing pension into a new plan, in order to invest in Harlequin Property (“Harlequin”).backgroundIn 2009, Mrs L transferred her existing... (7 pages)View decision -
Decision Reference DRN-4973505
13 Dec 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4973505 The complaint Mr T complains that money he tried to withdraw from his account with Trading 212 UK Limited (T212) has gone missing. What happened In late 2023 Mr T attempted to withdraw some money from his T212 stocks and shares ISA. He asked to do this via Apple Pay. Mr T sa... (2 pages)View decision -
Decision Reference DRN6331667
14 Aug 2018 Taylor Frost Wealth Management Limited Not upheldInvestment and pensionsMr C’s complaint is that Taylor Frost Wealth Management Limited (TF) recommended unsuitable investments to him, one in 2011 and another in 2012. He also suggests that TF engaged in churning for these investments. Mr C is represented by his solicitors.backgroundMr C and,... (9 pages)View decision -
Decision Reference DRN-5810776
11 Sep 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5810776 The complaint Ms V complains that Starling Bank Limited won’t refund the money she lost as part of a scam. What happened In May 2022 Ms V met someone on a dating app, I’ll call this person Mr B. After they’d been corresponding for a while Mr B told Ms V about his cryptocurr... (4 pages)View decision
