We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4096 results
-
Decision Reference DRN-3861909
16 Dec 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3861909 The complaint Mr D complains that Punter Southall SIPP Limited, which at the time of his complaint traded as ‘PSFM SIPP’ (PSFM), failed to carry out due diligence checks when accepting his application for a Self-Invested Personal Pension (SIPP) in 2010. He says it didn’t carry ... (17 pages)View decision -
Decision Reference DRN9560388
19 Jun 2019 Santander UK Plc UpheldBanking and creditMrs and Mr P say Santander UK Plc made mistakes with their current account and hasn’t kept their data safe, causing them distress and inconvenience. As most of our communication has been with Mrs P, to keep things simple I’ll refer only to her in this complaint.backgr... (3 pages)View decision -
Decision Reference DRN-5434255
25 Jul 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5434255 The complaint Mr N complains about the quality of a car supplied by Tandem Motor Finance Limited (‘Tandem’) on finance. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resolving... (5 pages)View decision -
Decision Reference DRN-5434196
10 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5434196 The complaint Mr H complains that Barclays Bank UK PLC (‘Barclays’) hasn’t reimbursed the funds he lost when he says he fell victim to a scam. What happened In May 2024 Mr H’s representative sent a letter of complaint to Barclays asking it to reimburse over £50,000 he had se... (2 pages)View decision -
Decision Reference DRN-3655063
24 Aug 2022 Family Equity Plan Limited Not upheldBanking and PaymentsDRN-3655063 The complaint Mr L complains that Family Equity Plan Limited (Family) did not follow his instructions to transfer a matured Individual Savings Account (ISA) only, which resulted him incurring a breakage charge and a loss of interest on another ISA he held with them. What happen... (6 pages)View decision -
Decision Reference DRN-4219056
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4219056 The complaint Mr G says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (6 pages)View decision -
Decision Reference DRN-4809869
28 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4809869 The complaint Mr S complains about a decision by Nationwide Building Society (“Nationwide”) to reject a claim he made to them under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened Mr S bought a used car for £6,400 in May 2023. The car was already about ... (3 pages)View decision -
Decision Reference DRN8964700
20 Feb 2014 The On-Line Partnership Limited UpheldInvestment and pensionsMr and Mrs K’s complaint is that the investments recommended to them by Square Mile Wealth Ltd (“SMW”), as appointed representatives of The On-Line Partnership Limited, were unsuitable as they were not compatible with their attitude to risk. backgroundMr and Mrs K’s complaint covers f... (8 pages)View decision -
Decision Reference DRN-3674321
12 Sep 2022 Nationwide Building Society Not upheldBanking and PaymentsDRN-3674321 The complaint Mr S complains that a Nationwide Building Society error resulted in him losing out on interest. Mr S is represented by his sister in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has made as being made by Mr S hims... (4 pages)View decision -
Decision Reference DRN-5932617
6 Nov 2025 Capital One (Europe) plc UpheldBanking and PaymentsDRN-5932617 The complaint Mr A has complained about Capital One (Europe) plc’s offer to settle his claim under Section 56 of the Consumer Credit Act 1974 (‘Section 56’). What happened In 2022, Mr A bought a motorhome from a company I’ll refer to as ‘X’ for £53,290. Mr A paid X a £2,000 ... (6 pages)View decision