We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4096 results
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Decision Reference DRN-3209935
15 Dec 2021 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3209935 The complaint Mr H complains that Portal Financial Services LLP (Portal) provided him with unsuitable advice to transfer two personal pension plans (PPPs) to a Self-Invested Personal Pension (SIPP) and to invest the fund value in unregulated collective investment schemes (UCIS)... (7 pages)View decision -
Decision Reference DRN7917269
26 Oct 2017 1 FS Limited UpheldInvestment and pensionsMr N’s complaint is about advice given by 1 FS Limited (“1 FS”) with regards to a transfer of his stakeholder pension plan and pension portfolio to a new self-invested personal pension (“SIPP”) wrapper in 2011. The funds in the new SIPP were promptly used to invest ... (8 pages)View decision -
Decision Reference DRN-3718726
22 Nov 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3718726 The complaint Mr R complains that Bank of Scotland plc trading as Halifax (‘Halifax’) hasn’t written off a loan he took out during a scam. What happened Mr R says that on 17 March 2022 he received a call from someone who said they were from Halifax’s fraud department. Although ... (6 pages)View decision -
Decision Reference DRN5107418
25 May 2016 Douglas Baillie Limited UpheldInvestment and pensionsMrs L complains that Douglas Baillie Limited should not have facilitated the transfer of her pension plans into a SIPP. The money was then invested in an unregulated investment.backgroundMrs L was referred to The Pension Specialist (an appointed representative of Dou... (8 pages)View decision -
Decision Reference DRN0815222
4 Apr 2018 Close Brothers Limited UpheldBanking and creditMiss C complains about the quality of a car she acquired which was financed by a conditional sale agreement with Close Brothers Limited.backgroundMiss C entered into a conditional sale agreement with Close Brothers in July 17 to acquire a car. It was a used car wit... (3 pages)View decision -
Decision Reference DRN8276150
2 Dec 2019 Nationwide Building Society Not upheldBanking and creditMr I complains that Nationwide Building Society won’t refund transactions he says he didn’t make from his account.backgroundMr I disputes a total of £12,918 of payments made to an online gambling company from his bank account. He says that he never registered with this company. The payment... (3 pages)View decision -
Decision Reference DRN-1471122
27 May 2020 TSB Bank plc UpheldBanking and PaymentsDRN-1471122ComplaintMr S complains that TSB Bank plc (TSB) caused him stress and inconvenience following the delay in returning a rejected bank transfer to his wife’s Individual Savings Account (ISA) and that he wasn’t kept informed by TSB when the funds were finally returned to his accoun... (2 pages)View decision -
Decision Reference DRN-5690689
8 Aug 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5690689 The complaint Mrs H complains about the quality of a used car she acquired through a hire purchase agreement (HPA), financed by RCI Financial Services Limited trading as Nissan Financial Services (RCI). Mrs H is represented in this complaint by her husband Mr H but, for ease... (11 pages)View decision -
Decision Reference DRN-2728371
31 Mar 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2728371 The complaint L, a limited company, complains that Barclays Bank UK PLC blocked and closed its account. It asks that Barclays provides a proper explanation for its actions and pays compensation. L is represented by its director Mr H. What happened In September 2019 Barclays blo... (3 pages)View decision -
Decision Reference DRN5467100
17 Apr 2019 Blue Motor Finance Ltd UpheldBanking and creditMr S complains that the used car he acquired via a hire purchase agreement with Blue Motor Finance Ltd wasn’t of satisfactory quality.backgroundIn June 2017 Mr S acquired a used car via a 15 month hire purchase agreement. The car was around 10 years old and had a mi... (4 pages)View decision