We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
-
Decision Reference DRN-4008786
27 Jun 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4008786 The complaint Mr and Mrs C have complained that Barclays Bank UK PLC (“Barclays”) blocked them from being able to make payments on their account whilst they were on holiday. Mr and Mrs C say that this ruined their holiday because they were unable to book any excursions whilst t... (3 pages)View decision -
Decision Reference DRN-3894707
22 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3894707 The complaint Mr J complains that Revolut Ltd won’t refund card payments he says he didn’t make from his account. What happened Mr J explains he was staying in a city abroad. He had two Revolut cards with him. And the one he had as a backup was taken. He says that card was used... (4 pages)View decision -
Decision Reference DRN3775055
24 Oct 2013 Henderson Global Investors Limited UpheldInvestment and pensionsMr and Mrs W have complained about advice they received from Henderson Global Investors Limited (“the business) in 2000 to invest £7,000 each in a stocks and shares ISA. They are represented in their complaint by a third party representative, which has said that: Mr and Mrs W wished ... (5 pages)View decision -
Decision Reference DRN-5023991
12 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5023991 The complaint Mr J says HSBC UK Bank PLC (“HSBC”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened At this point, the facts of the case are well known to both parties, so I won’t repeat them in detail here. In short, Mr J is di... (2 pages)View decision -
Decision Reference DRN-3332254
16 Nov 2022 Nutmeg Saving and Investment Limited Not upheldInvestmentsDRN-3332254 The complaint Ms A complains Nutmeg Savings and Investments Limited (Nutmeg) transferred her whole ISA investment in error. In correcting its mistake, she says it has failed to put her back in the position she would otherwise have been in and doesn’t feel the offer for trouble ... (2 pages)View decision -
Decision Reference DRN-3763191
25 Apr 2023 Sapia Partners LLP UpheldInvestmentsDRN-3763191 The complaint Mr J complains that Sapia Partners LLP (“Sapia”) mis-sold him his investment in the Blackmore Bond Innovative Finance Individual Savings Account (“Blackmore Bond”). Mr J is being represented in this complaint by a claims management company (“CMC”). However, for ea... (13 pages)View decision -
Decision Reference DRN-4895756
8 Jul 2024 Go Car Credit Limited UpheldConsumer CreditDRN-4895756 The complaint Miss G complains about the quality of a car supplied by Go Car Credit Limited (‘GCC’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss G took out a hi... (5 pages)View decision -
Decision Reference DRN-3437962
12 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3437962 The complaint Mrs B (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided her with a credit facility she couldn’t afford to repay. What happened Mrs B approached SNC for a Safety Net facility in November 2017. This w... (4 pages)View decision -
Decision Reference DRN-2313003
26 Jan 2021 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-2313003 The complaint Mr H has complained about the advice he was given by St Paul’s Marketing Limited (an Appointed Representative of Alexander David Securities Limited) to transfer his pension to a self-invested personal pension (SIPP) and invest in an unsuitable investment. What ha... (6 pages)View decision -
Decision Reference DRN7510126
30 Aug 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs U complain about the actions of Barclays Bank Plc in that they say that the bank racially profiled them and directly caused Mr U to be arrested.background Mr and Mrs U originally referred a complaint here about the bank’s treatment of their account. That... (3 pages)View decision
