We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4037 results
-
Decision Reference DRN-4895756
8 Jul 2024 Go Car Credit Limited UpheldConsumer CreditDRN-4895756 The complaint Miss G complains about the quality of a car supplied by Go Car Credit Limited (‘GCC’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss G took out a hi... (5 pages)View decision -
Decision Reference DRN-4120907
1 Sep 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4120907 The complaint Mr S complains about the quality of car supplied to him under a hire purchase agreement (“agreement”) with Blue Motor Finance Ltd (“BMF”). What happened In July 2022 Mr S was supplied with a used car costing £8,795 under an agreement with BMF. The car was acquired... (3 pages)View decision -
Decision Reference DRN-4644215
27 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4644215 The complaint Mr H complains about the conduct of London & Colonial Services Limited (‘L&C’) in relation to his Self Invested Personal Pension (‘SIPP’). Mr H complains this has resulted in him suffering a substantial loss to his pension funds. Mr H is being represented ... (47 pages)View decision -
Decision Reference DRN-3866401
27 Apr 2023 Close Brothers Limited UpheldConsumer CreditDRN-3866401 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (CBL). What happened The circumstances surrounding this complaint and my initial findings were... (7 pages)View decision -
Decision Reference DRN-2942555
6 Sep 2021 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-2942555 The complaint Mr W complains about the quality of a car he acquired through a hire purchase agreement financed by BMW Financial Services (GB) Limited trading as Alphera Financial Services (Alphera). What happened In September 2018 Mr W acquired a used car through a hire purcha... (5 pages)View decision -
Decision Reference DRN-4121003
24 May 2023 Squareup Europe Ltd Not upheldBanking and PaymentsDRN-4121003 The complaint Miss S complains that Squareup Europe Ltd (“Squareup”) won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But bri... (3 pages)View decision -
Decision Reference DRN3775055
24 Oct 2013 Henderson Global Investors Limited UpheldInvestment and pensionsMr and Mrs W have complained about advice they received from Henderson Global Investors Limited (“the business) in 2000 to invest £7,000 each in a stocks and shares ISA. They are represented in their complaint by a third party representative, which has said that: Mr and Mrs W wished ... (5 pages)View decision -
Decision Reference DRN-2313003
26 Jan 2021 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-2313003 The complaint Mr H has complained about the advice he was given by St Paul’s Marketing Limited (an Appointed Representative of Alexander David Securities Limited) to transfer his pension to a self-invested personal pension (SIPP) and invest in an unsuitable investment. What ha... (6 pages)View decision -
Decision Reference DRN0828747
19 Oct 2018 N.I.I.B. Group Limited UpheldBanking and creditMr O complains that a used car he acquired with a hire purchase agreement with N.I.I.B. Group Limited wasn’t of satisfactory condition.backgroundIn August 2017 Mr O acquired a used car with a three year hire purchase agreement. The car was around seven years old and ... (4 pages)View decision -
Decision Reference DRN-1473483
2 Nov 2020 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-1473483 The complaint Mr M complains that a car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited (“BMWFS”) wasn’t of satisfactory quality. He wants to end the agreement and reject the car. What happened In June 2019 Mr M entered into a 4-year hire ... (5 pages)View decision
