We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3981 results
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Decision Reference DRN-4362502
11 Jan 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-4362502 The complaint Mr and Mrs G complain that Yorkshire Building Society will not refund payments they made as a result of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all in great detail here. But in summary, Mr and Mrs ... (3 pages)View decision -
Decision Reference DRN2596812
11 Jul 2019 TSB Bank plc Not upheldBanking and creditMr F complains that a used car he paid for in part with credit provided by TSB Bank plc was of unsatisfactory quality. He brings this complaint under Section 75 of the Consumer Credit Act 1974. backgroundMr F got this car on 14 February 2018. The car broke down shortly after and Mr F had c... (4 pages)View decision -
Decision Reference DRN-2564497
14 May 2021 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-2564497 The complaint Mr S complains that Sainsbury's Bank plc won’t refund to him the money that he’s claimed for issues that he’s had with a car. His wife is also involved in his complaint. What happened Mr S used his Sainsbury’s Bank credit card in May 2018 to pay £4,949 for a ... (3 pages)View decision -
Decision Reference DRN-3936236
29 Mar 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3936236 The complaint Mr F complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the amount he lost as the result of a scam. Mr F is being represented by a third party. To keep things simple, I will refer to Mr F throughout my decision. What happened The background o... (2 pages)View decision -
Decision Reference DRN9206858
18 Jun 2013 Barclays Bank Plc Not upheldInvestment and pensionsMr and Mrs C have complained about advice they received from Barclays Bank Plc (“the business”) in May 2007 to invest in a cautious managed fund of an investment bond with a third party provider.Specifically, they say that the investment lost around £12,000 between October 2008 and F... (3 pages)View decision -
Decision Reference DRN-2903541
30 Jun 2021 Metro Bank PLC UpheldBanking and PaymentsDRN-2903541 The complaint Mr J is seeking to recover £20,200 from Metro Bank PLC (“Metro”), which was stolen from his bank account as a result of a third-party scam. Metro says it is not liable for the loss because Mr J unwittingly authorised the payment and once notified of the fraud, it ... (3 pages)View decision -
Decision Reference DRN-2189539
19 Mar 2021 Hitachi Capital (UK) Plc Not upheldConsumer CreditDRN-2189539 Complaint Mr V complains that Hitachi Capital (UK) Plc is holding him liable for a loan that he says he didn’t take out. Background In April 2019, a loan of approximately £9,000 was taken out in Mr V’s name. The loan was arranged via an intermediary and was used to finance the ... (2 pages)View decision -
Decision Reference DRN-3410443
29 Apr 2022 CB Payments Ltd Not upheldBanking and PaymentsDRN-3410443 The complaint Ms C is unhappy CB Payments Ltd haven’t reimbursed money she lost as a result of a scam. What happened Beginning in late 2019, Ms C invested significant amounts of money with an overseas investment firm. By early 2020, she became involved with a second investment ... (5 pages)View decision -
Decision Reference DRN-1121462
19 May 2020 Lowell Financial Ltd Not upheldConsumer CreditDRN-1121462The complaintMr L has complained that Lowell Financial Ltd sent letters to an address where he was recovering, and he didn’t provide it with the address or give it permission contact him at that residence. Miss L is Mr L’s representative in this complaint. What happenedIn 2016 M... (3 pages)View decision -
Decision Reference DRN4908201
14 Apr 2020 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr S1 and Mr S2 complain about the way a fraud investigation was handled by Barclays Bank UK PLC. BackgroundThe background to this complaint and my initial conclusions are set out in my provisional decision dated 24 March 2020 – a copy of which is attached and forms part of this f... (5 pages)View decision
