We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3962 results
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Decision Reference DRN-3347001
6 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3347001 The complaint Mr E complains that Tesco Personal Finance Plc (“Tesco”) have failed to refund money he paid to a fraudulent company using his credit card. What happened Mr E was contacted by a fraudulent merchant (“Wilkins Finance”) in June 2018 where he was encouraged to invest... (5 pages)View decision -
Decision Reference DRN6390284
29 Nov 2013 Co-operative Bank Financial Advisers Ltd Not upheldInvestment and pensionsMrs A has complained about the advice she received from Co-operative Bank Financial Advisers Ltd to encash her existing ISAs and reinvest the proceeds, together with monies held on deposit, into an investment bond. Her representative says on her behalf that the advice was unsuitable. back... (3 pages)View decision -
Decision Reference DRN9800884
20 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditMr A’s complaint about Barclays Bank UK PLC (Barclays) is that it won’t honour a deposit that was paid into his account.backgroundMr A says that in February 2019 his friend visited a Barclays branch and paid £7,125 cash into Mr A’s account. Mr A says he checked his online banking the same ... (2 pages)View decision -
Decision Reference DRN-3362577
30 Mar 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3362577 The complaint Mr B complains that Monzo Bank Ltd loaded a marker against him on the National Fraud Database. He’d like the marker removed and compensation for the impact on him. What happened Mr B had a bank account with Monzo. On 22 April 2021 Mr B received a transfer of £50 i... (2 pages)View decision -
Decision Reference DRN2788140
4 Feb 2014 National Westminster Bank Plc UpheldBanking and creditMr and Mrs R complain that National Westminster Bank plc is unfairly seeking recovery of money under a guarantee they gave as former directors of L, a limited company now dissolved.backgroundMr and Mrs R were directors of L, which had an overdraft with National Westminster. The overdra... (2 pages)View decision -
Decision Reference DRN-2841542
22 Jun 2021 Skrill Limited Not upheldBanking and PaymentsDRN-2841542 The complaint Mr S complains that Skrill Limited ceased to offer withdrawals to banks in his country of residence. What happened Mr S has held an account with Skrill for several years, which he used to withdraw funds to his verified bank account in his country of residence. In ... (2 pages)View decision -
Decision Reference DRN-3064915
9 Feb 2022 Tesco Mobile Limited Not upheldConsumer CreditDRN-3064915 The complaint Mr K complains about finance agreements taken out in his name with Tesco Mobile Limited What happened In June 2019 two finance agreements were taken out with Tesco Mobile Limited for two handsets. In the course of these transactions a deposit was paid from an acco... (3 pages)View decision -
Decision Reference DRN1455654
26 Nov 2019 Lloyds Bank PLC Not upheldBanking and creditComplaintMr S complains that Lloyds Bank plc will not refund payments made using his debit card which he says he neither made nor authorised.BackgroundMr S disputes the following transactions:5 June 2017Cash withdrawal at branch £630.00 6 June 2017ATM £250.00 6 June 2017ATM £250.00 6 June ... (2 pages)View decision -
Decision Reference DRN5986162
12 Sep 2013 Santander UK Plc Not upheldBanking and creditMr A complains that Santander UK Plc allowed fraudulent payments to credit his account and further permitted his withdrawal of the money. He wants Santander to write off the debt and remove the adverse information on his credit file.backgroundIn February 2012, Mr A was offered a job tha... (2 pages)View decision -
Decision Reference DRN4397809
1 Aug 2019 Nationwide Building Society Not upheldBanking and creditMr A complains that Nationwide Building Society won’t refund withdrawals from his current account which he says he didn’t make.backgroundOn 21 January 2018, Mr A opened a current account with Nationwide. Mr A used his account regularly for daily spending. The daily ATM withdrawal limit on ... (8 pages)View decision
