We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3962 results
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Decision Reference DRN2788140
4 Feb 2014 National Westminster Bank Plc UpheldBanking and creditMr and Mrs R complain that National Westminster Bank plc is unfairly seeking recovery of money under a guarantee they gave as former directors of L, a limited company now dissolved.backgroundMr and Mrs R were directors of L, which had an overdraft with National Westminster. The overdra... (2 pages)View decision -
Decision Reference DRN-2841542
22 Jun 2021 Skrill Limited Not upheldBanking and PaymentsDRN-2841542 The complaint Mr S complains that Skrill Limited ceased to offer withdrawals to banks in his country of residence. What happened Mr S has held an account with Skrill for several years, which he used to withdraw funds to his verified bank account in his country of residence. In ... (2 pages)View decision -
Decision Reference DRN2678959
10 Apr 2017 HSBC Bank plc Not upheldBanking and creditR, a limited company, complains that HSBC Bank Plc doesn’t have robust tracking systems in place to ensure cheques they deposit through a third party (P) are credited to their bank account on time. background On 25 October 2016 Mr B, a director of R, paid a cheque i... (2 pages)View decision -
Decision Reference DRN4397809
1 Aug 2019 Nationwide Building Society Not upheldBanking and creditMr A complains that Nationwide Building Society won’t refund withdrawals from his current account which he says he didn’t make.backgroundOn 21 January 2018, Mr A opened a current account with Nationwide. Mr A used his account regularly for daily spending. The daily ATM withdrawal limit on ... (8 pages)View decision -
Decision Reference DRN7396186
6 Aug 2019 Barclays Bank UK PLC UpheldBanking and creditMrs N complains about the way Barclays Bank UK PLC has handled a payment into her account.backgroundMrs N says she sold a phone for £700 and the buyer said he’d transfer the money into her Barclays account. This amount was received into Mrs N’s account and she says she thought this payment... (3 pages)View decision -
Decision Reference DRN-4112447
22 Nov 2023 Stratos Markets Limited Not upheldInvestmentsDRN-4112447 The complaint Mr A complains that Forex Capital Markets Limited (FXCM) unfairly prevented him from adding money to his CFD trading account. He says as a result he wasn’t able to prevent a margin call following which FXCM closed his open positions, crystallising substantial loss... (3 pages)View decision -
Decision Reference DRN7524788
27 Sep 2013 Barclays Bank Plc Not upheldBanking and creditMs R and Mr T have an account with Barclays Bank Plc. They complain that Barclays will not reimburse them money they paid into another of its customer’s accounts. The money was to pay for a car their daughter, Miss T, had agreed to buy. They later found out she’d been the victim of fr... (2 pages)View decision -
Decision Reference DRN-5784981
27 Oct 2025 Lloyds Bank PLC Not upheldBanking and PaymentsThe complaint Miss J is unhappy that Lloyds Bank PLC (“Lloyds”) won’t refund the money she lost as part of a third-party scam. What happened I’m not going to cover all the points raised in detail. The view of 7 August 2025 covered the details of Miss J’s testimony and full timeline of tran... (3 pages)View decision -
Decision Reference DRN6901655
23 Jul 2013 Nationwide Building Society Not upheldBanking and creditMr R is the executor of the late Mr K’s estate. Mr R complains that Nationwide Building Society wrongly collected a cheque for an unknown third party that was intended for Mr K.backgroundIn August 2007, a Nationwide account was opened in Mr K’s name. A month later, a cheque was deposit... (2 pages)View decision -
Decision Reference DRN0433995
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc has unfairly registered adverse information about him, after his account was used by a third party to carry out a fraudulent cheque transaction. backgroundMr D was approached by a fellow student, whom he had recently met, and persuaded to provide h... (3 pages)View decision
