We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3981 results
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Decision Reference DRN-5253693
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253693 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat all the details here. In summary, Mr A says that in January 2024 he was c... (4 pages)View decision -
Decision Reference DRN-2210061
26 Jan 2021 Black Horse Limited UpheldConsumer CreditDRN-2210061 The complaint Miss M, who is represented by her brother, Mr M, complains that Black Horse Limited handled the termination of her hire purchase agreement incorrectly. What happened In September 2015 Miss M acquired a car costing £65,781 funded by a deposit of £8,000 and the bala... (4 pages)View decision -
Decision Reference DRN-4963732
21 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963732 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (4 pages)View decision -
Decision Reference DRN8333620
5 Jul 2018 Barclays Bank Plc UpheldBanking and creditMrs S and Ms S complain Barclays Bank Plc (“Barclays”) blocked and then closed their account without explanation.backgroundBarclays upheld the complaint accepting they’d made errors in their handling of this situation. They offered £150 compensation. And later told us this... (3 pages)View decision -
Decision Reference DRN-4897152
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4897152 The complaint Mr T complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurrency coi... (3 pages)View decision -
Decision Reference DRN4781564
12 May 2014 Barclays Bank Plc Not upheldBanking and creditMr G and Mr H complain that Barclays Bank Plc has unfairly withdrawn product features on their buy-to-let (BTL) mortgages.backgroundIn 2006 Mr G and Mr H took out a BTL mortgage with S. They took out further borrowing in 2009 and 2010. In 2010 S was bought by Barclays. In 2011 and 20... (5 pages)View decision -
Decision Reference DRN-4645593
24 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4645593 The complaint Mr S complains that Wise Payments Limited (Wise) won’t refund him after he was the victim of a job scam. Mr S is represented by a third-party, but for ease of reading I’ll refer to Mr S only. What happened The background to this complaint is already well know... (4 pages)View decision -
Decision Reference DRN-4983588
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4983588 The complaint Miss E complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss E found an investment opportunity online. She agreed to sign up, as she was told her capital would be protected under a ‘stop loss’ scheme, and began in... (6 pages)View decision -
Decision Reference DRN-4356383
22 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4356383 Complaint Mr G is unhappy that HSBC UK Bank Plc didn’t reimburse him after he told it he’d fallen victim to a scam. Background The background to this case is well known to the parties and was set out in significant detail in the Investigator’s view of the complaint. I don’t int... (4 pages)View decision -
Decision Reference DRN-5216336
19 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5216336 The complaint Mr L complains that Lloyds bank PLC won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions ... (3 pages)View decision
