We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 66 results
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Decision Reference DRN-3350685
5 Apr 2022 TSB Bank plc Not upheldConsumer CreditDRN-3350685 The complaint Mr O complains that TSB Bank plc (“TSB”) lent to him irresponsibly and gave him a loan higher than what he had requested and at a higher interest rate. What happened Mr O requested a loan of £25,000 from TSB in December 2019 but this was declined and instead they ... (4 pages)View decision -
Decision Reference DRN8615961
10 Sep 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMrs T complains that Lloyds TSB Bank plc acted irresponsibly in providing credit to her which she was unable to afford.The complaint is brought on Mrs T’s behalf by a claims handling company.backgroundThe claims handling company said that Mrs T had been granted a credit card limit of ... (2 pages)View decision -
Decision Reference DRN-3600825
29 Jul 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3600825 The complaint Miss R complained that TSB Bank plc (“TSB”) acted irresponsibly by providing her with an overdraft facility and increasing her overdraft limit. She is also unhappy TSB failed to cancel her debit card and send her a cash card as a replacement. She says this led to ... (3 pages)View decision -
Decision Reference DRN-4041070
3 May 2023 TSB Bank plc Not upheldBanking and PaymentsDRN-4041070 The complaint Miss G complains about unarranged overdraft fees applied to her account with TSB Bank plc (“TSB”) and says that TSB acted irresponsibly by allowing her a £50 overdraft. She would like a refund of all charges since 2016. What happened Miss G held an account with TS... (3 pages)View decision -
Decision Reference DRN0153520
15 Jul 2019 TSB Bank plc Not upheldBanking and creditMs R complains about the way that TSB Bank plc has dealt with the joint account that she holds with her former husband and about the information that it’s recorded on her credit file.backgroundMs R and her former husband have a joint account with TSB which is overdrawn. Ms R and her former... (4 pages)View decision -
Decision Reference DRN0306121
18 Jul 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr G complains that Lloyds TSB Bank Plc has lent to him irresponsibly and has not taken account of his health problems.backgroundMr G opened a current account and a credit card account with Lloyds TSB in the 1970s and it provided him with a loan in 2006. He complained to Lloyds TSB tha... (1 page)View decision -
Decision Reference DRN7688680
10 Jun 2016 TSB Bank plc Not upheldBanking and creditMr D complained that TSB Bank plc shouldn’t have lent him money, or given him more payment plans. He wanted his debt written off, and compensation.backgroundMr D opened a TSB account in late March 2014. He paid money in in early April. But straightaway he started ta... (2 pages)View decision -
Decision Reference DRN-3219350
8 Mar 2022 TSB Bank plc Not upheldConsumer CreditDRN-3219350 The complaint Mr G complains that TSB Bank plc (“TSB”) lent to him irresponsibly and didn’t carry out sufficient checks when they gave him a loan and overdraft facility. What happened Mr G opened a current account online with TSB and applied for an overdraft of £900 in October ... (4 pages)View decision -
Decision Reference DRN-2090061
12 Apr 2021 TSB Bank plc UpheldBanking and PaymentsDRN-2090061 The complaint Mr O complains that TSB Bank plc (TSB) lent to him irresponsibly. What happened From March 2017 to 2018, Mr O applied for a series of overdrafts through the mobile app. By February 2018, his limit was £2590. In 2019, TSB agreed a payment plan with him. The limits ... (4 pages)View decision -
Decision Reference DRN-5048447
2 Dec 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5048447 Complaint Mr C is unhappy with what TSB Bank plc (“TSB”) has agreed to do to put things right after he complained about his overdraft. Background Mr C has also complained about a credit card that TSB also provided to him. But we’ve explained at that we’re looking at his com... (3 pages)View decision