We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 63 results
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Decision Reference DRN4278560
13 Dec 2013 Lloyds Bank PLC Not upheldBanking and creditMr V complains that Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) initially agreed to convert his longstanding overdraft into a loan. He says it then changed its mind and sent his account to its recoveries department. He considers the bank should set up a suitable repayment plan and r... (3 pages)View decision -
Decision Reference DRN-3059965
21 Sep 2021 TSB Bank plc UpheldConsumer CreditDRN-3059965 Complaint Mr W has complained that TSB Bank plc (“TSB”) irresponsibly provided him with an unaffordable loan. Mr W is being assisted with his complaint by his wife who I’ll refer to as Mrs W. Background and my provisional decision of 6 September 2021 Mr W also has a complaint ... (8 pages)View decision -
Decision Reference DRN-5035886
24 Oct 2024 TSB Bank plc Not upheldConsumer CreditDRN-5035886 The complaint The estate of Mrs R (the estate) complains that TSB Bank plc approved a loan for Mrs R despite TSB knowing she was vulnerable. What happened The estate discovered that Mrs R took out an unsecured loan from TSB, despite the estate saying that TSB were fully awar... (4 pages)View decision
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