We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 66 results
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Decision Reference DRN-3178758
21 Jan 2022 TSB Bank plc UpheldConsumer CreditDRN-3178758 Complaint Mrs W has complained that TSB Bank plc (“TSB”) lent to her irresponsibly as it provided her with an unaffordable loan. Background TSB provided Mrs W with a loan of £3,000.00 in March 2017. This loan had an APR of 18.9% and a 48-month term. This all meant the total amo... (4 pages)View decision -
Decision Reference DRN-3081845
18 Oct 2021 TSB Bank plc UpheldBanking and PaymentsDRN-3081845 The complaint Mr H has complained that TSB Bank plc (“TSB”) acted irresponsibly by agreeing to increase his overdraft limit. He says TSB failed to carry out proper checks and that it failed in its duty of care to him. He’s unhappy with what TSB has agreed to do to put things ri... (2 pages)View decision -
Decision Reference DRN-3835645
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3835645 The complaint Miss H complains that Lloyds Bank PLC charged her fees and overdraft interest when it ought not to have. Miss H also says that she is entitled to compensation from Lloyds for distress and inconvenience which spanned three decades. Miss H used to be represented by ... (9 pages)View decision -
Decision Reference DRN4278560
13 Dec 2013 Lloyds Bank PLC Not upheldBanking and creditMr V complains that Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) initially agreed to convert his longstanding overdraft into a loan. He says it then changed its mind and sent his account to its recoveries department. He considers the bank should set up a suitable repayment plan and r... (3 pages)View decision -
Decision Reference DRN-3059965
21 Sep 2021 TSB Bank plc UpheldConsumer CreditDRN-3059965 Complaint Mr W has complained that TSB Bank plc (“TSB”) irresponsibly provided him with an unaffordable loan. Mr W is being assisted with his complaint by his wife who I’ll refer to as Mrs W. Background and my provisional decision of 6 September 2021 Mr W also has a complaint ... (8 pages)View decision -
Decision Reference DRN-5035886
24 Oct 2024 TSB Bank plc Not upheldConsumer CreditDRN-5035886 The complaint The estate of Mrs R (the estate) complains that TSB Bank plc approved a loan for Mrs R despite TSB knowing she was vulnerable. What happened The estate discovered that Mrs R took out an unsecured loan from TSB, despite the estate saying that TSB were fully awar... (4 pages)View decision
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