We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 339 results
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Decision Reference DRN-4731766
13 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4731766 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information and data when promoting of a fund, which he invested in through an ISA, a Self-Invested Personal Pension (SIPP) and a share dealing account. He says This information... (9 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4778863
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778863 The complaint Mr G complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA and a share dealing account. He says it had a conflict of interest when continuing to promote the fund ... (9 pages)View decision -
Decision Reference DRN-4961826
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961826 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his two children, Mstr T and Miss T. He says they’ve now made a financial loss as a result of this misleading information and wou... (7 pages)View decision -
Decision Reference DRN-4706083
18 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706083 The complaint Mr F complains about Hargreaves Lansdown Asset Management Limited’s promotion of the Woodford Equity Income Fund (WEIF) and Woodford Income Focus Fund (WIFF). What happened The investments Mr F bought from HL were called the Woodford Equity Income Fund (WEIF) a... (9 pages)View decision -
Decision Reference DRN-4775466
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4775466 The complaint 1. Mr and Mrs F’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr and Mrs F invested £20,000 in the WEIF through their HL accounts when it launche... (45 pages)View decision -
Decision Reference DRN-4961797
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961797 The complaint Mr T complains on behalf of his wife, Mrs T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund she bought in both her pension and ISA with them. Mr T says she has now made a financial loss as a result of... (7 pages)View decision -
Decision Reference DRN-4762137
5 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4762137 The complaint Ms B complains Hargreaves Lansdown Asset Management Limited (HL) failed to communicate the extent of the underperformance of a fund she was invested in through her ISA. She says it continued to promote the fund and she only realised the true position of the proble... (8 pages)View decision -
Decision Reference DRN-4652000
5 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4652000 The complaint Mr H complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision
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