We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 349 results
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Decision Reference DRN-4731766
13 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4731766 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information and data when promoting of a fund, which he invested in through an ISA, a Self-Invested Personal Pension (SIPP) and a share dealing account. He says This information... (9 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4907013
3 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4907013 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL account when it launched in 2014, and made furthe... (43 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4696745
10 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4696745 The complaint Mr O complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his stocks and shares ISA. He says that he’s now made a substantial financial loss as a result of this misleading information and... (7 pages)View decision -
Decision Reference DRN-4980008
22 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4980008 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) persuaded him to invest in two funds through his ISA. He says the investments were pushed on him after being bombarded with literature encouraging him to invest. But he has suffered losses and say... (8 pages)View decision -
Decision Reference DRN-4778863
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778863 The complaint Mr G complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA and a share dealing account. He says it had a conflict of interest when continuing to promote the fund ... (9 pages)View decision -
Decision Reference DRN-4961826
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961826 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his two children, Mstr T and Miss T. He says they’ve now made a financial loss as a result of this misleading information and wou... (7 pages)View decision -
Decision Reference DRN-4706083
18 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706083 The complaint Mr F complains about Hargreaves Lansdown Asset Management Limited’s promotion of the Woodford Equity Income Fund (WEIF) and Woodford Income Focus Fund (WIFF). What happened The investments Mr F bought from HL were called the Woodford Equity Income Fund (WEIF) a... (9 pages)View decision -
Decision Reference DRN-4624844
7 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624844 The complaint Mr L1 complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his children, Mr L and Miss L. He says they’d now made a substantial financial loss as a result of this misleading information and ... (8 pages)View decision
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