We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 207 results
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Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN2007759
6 Dec 2017 Friends Life Limited UpheldInvestment and pensionsMr H is unhappy with the way Friends Life Limited dealt with his request to transfer his pension policy to a new provider.backgroundFriends Life received an instruction from the new provider on 20 February 2015 to sell the units Mr H held in two tracker funds.After ... (2 pages)View decision -
Decision Reference DRN-2933532
15 Feb 2022 Financial Administration Services Limited Not upheldInvestmentsDRN-2933532 The complaint Mr B’s unhappy that he was drawn into high risk investment and wasn’t provided with adequate advice from Financial Administration Services Limited (“Fidelity”). What happened The facts aren’t in dispute. In summary Mr B had some previous investment experience and ... (2 pages)View decision -
Decision Reference DRN-2728483
9 Apr 2021 Smith & Williamson Investment Management LLP Not upheldInvestmentsDRN-2728483 The complaint Ms H complains that Smith & Williamson Investment Management LLP (SWIM) wrongly advised her to take out a risk-based Junior ISA (for her grandson) and then mismanaged the investment. What happened Ms H said that SWIM invested most of her money in the Woodford ... (3 pages)View decision -
Decision Reference DRN-4202458
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202458 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. He also complains that he was ... (4 pages)View decision -
Decision Reference DRN-4202513
30 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4202513 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (HLAM) promoted the Woodford Income Focus Fund (WIFF) on its Wealth 50 list, and other forms of literature, until the day it was suspended despite its poor performance. Mrs H says she has lost money... (4 pages)View decision -
Decision Reference DRN-2792587
11 Mar 2022 LEBC Group Limited UpheldInvestmentsDRN-2792587 The complaint Mr D has complained about the advice he received from LEBC Group Limited to invest his pension the Woodford Equity Income Fund. What happened The facts are well known to the parties so I won’t repeat them in detail here. In summary LEBC advised Mr D in late 2017 w... (5 pages)View decision -
Decision Reference DRN-3476984
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3476984 The complaint Mr K complains about an investment called the Woodford Income Focus Fund (WIFF) Hargreaves Lansdown Asset Management Limited (HLAM) promoted to him and which he invested in. What happened Mr K had a self-invested personal pension (SIPP) with HLAM. In May 2018 he i... (4 pages)View decision -
Decision Reference DRN-3097739
17 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-3097739 The complaint Mr M has complained about the management of his pension fund by Hargreaves Lansdown Asset Management Limited. He considers it didn’t take action to protect his capital or income, particularly during a period of market volatility. In effect, he considers it didn’t ... (4 pages)View decision -
Decision Reference DRN-4299711
14 Aug 2023 Quilter Financial Services Ltd Not upheldInvestmentsDRN-4299711 The complaint Mr D has complained about delays he feels Quilter Financial Services Ltd (Quilter) caused in actioning his request to withdraw his Tax-Free Cash out of his pension. As a result of this he feels he has suffered significant financial loss which he wants Quilter to r... (5 pages)View decision