We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 319 results
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Decision Reference DRN-4673666
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673666 The complaint Mr N complains that Hargreaves Asset Management Limited (HLAM) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 list (the Wealth List) after it became aware of liquidity issues with the fund and its exposure to hig... (9 pages)View decision -
Decision Reference DRN-4777738
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777738 The complaint Mr S complains that Hargreaves Asset Management Limited (HAML) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be positive ab... (11 pages)View decision -
Decision Reference DRN-5049178
30 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5049178 The complaint Mr G complains that Hargreaves Asset Management Limited (HAML) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 lists after it became aware of liquidity issues with the fund and its exposure to higher risk sectors.... (11 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4731766
13 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4731766 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information and data when promoting of a fund, which he invested in through an ISA, a Self-Invested Personal Pension (SIPP) and a share dealing account. He says This information... (9 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-4685453
20 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4685453 The complaint Mr V complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his stocks and shares ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Inv... (9 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision
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