We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-4777738
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777738 The complaint Mr S complains that Hargreaves Asset Management Limited (HAML) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be positive ab... (11 pages)View decision -
Decision Reference DRN-4961826
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961826 The complaint Mr T complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his two children, Mstr T and Miss T. He says they’ve now made a financial loss as a result of this misleading information and wou... (7 pages)View decision -
Decision Reference DRN-4706083
18 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706083 The complaint Mr F complains about Hargreaves Lansdown Asset Management Limited’s promotion of the Woodford Equity Income Fund (WEIF) and Woodford Income Focus Fund (WIFF). What happened The investments Mr F bought from HL were called the Woodford Equity Income Fund (WEIF) a... (9 pages)View decision -
Decision Reference DRN-5049178
30 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5049178 The complaint Mr G complains that Hargreaves Asset Management Limited (HAML) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 lists after it became aware of liquidity issues with the fund and its exposure to higher risk sectors.... (11 pages)View decision -
Decision Reference DRN-4779778
12 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4779778 The complaint Mrs O complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA and a Self- Invested Personal Pension (SIPP). She says it failed to inform her of the concerns it had... (8 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4775466
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4775466 The complaint 1. Mr and Mrs F’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr and Mrs F invested £20,000 in the WEIF through their HL accounts when it launche... (45 pages)View decision -
Decision Reference DRN-4961797
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961797 The complaint Mr T complains on behalf of his wife, Mrs T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund she bought in both her pension and ISA with them. Mr T says she has now made a financial loss as a result of... (7 pages)View decision -
Decision Reference DRN-4674360
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4674360 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted on its Wealth List when HL was aware of concerns about illiq... (9 pages)View decision -
Decision Reference DRN-4723920
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723920 The complaint Mrs A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mrs A maint... (8 pages)View decision