We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 349 results
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Decision Reference DRN-4624844
7 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624844 The complaint Mr L1 complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for his children, Mr L and Miss L. He says they’d now made a substantial financial loss as a result of this misleading information and ... (8 pages)View decision -
Decision Reference DRN-4961854
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961854 The complaint Mr T complains on behalf of his daughter, Miss T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he bought for her. He says that she’s now made a financial loss as a result of this misleading information a... (8 pages)View decision -
Decision Reference DRN-4685453
20 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4685453 The complaint Mr V complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his stocks and shares ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Inv... (9 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-5352411
3 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5352411 The complaint Mrs U complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual... (7 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4715842
5 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4715842 The complaint Mrs A complains Hargreaves Lansdown Asset Management Limited (HL) mis-represented the risks of two funds, which she invested in through an ISA. She was convinced by heavy promotion and marketing to put her savings in the funds but has now suffered losses. What... (9 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4779778
12 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4779778 The complaint Mrs O complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA and a Self- Invested Personal Pension (SIPP). She says it failed to inform her of the concerns it had... (8 pages)View decision -
Decision Reference DRN-4663896
17 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663896 The complaint Mr N has complained about the way that Hargreaves Lansdown Asset Management Limited (‘HL’) promoted an investment he purchased. What happened The investment Mr N bought from HL was called the Woodford Equity Income Fund (‘WEIF’) and was managed by Neil Woodfor... (8 pages)View decision
