We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344 results
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Decision Reference DRN-4779778
12 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4779778 The complaint Mrs O complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA and a Self- Invested Personal Pension (SIPP). She says it failed to inform her of the concerns it had... (8 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4875213
31 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4875213 The complaint 1. Mr T’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr T invested in the WEIF through his HL ISA account when it launched in 2014, and made fu... (43 pages)View decision -
Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-4674360
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4674360 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted on its Wealth List when HL was aware of concerns about illiq... (9 pages)View decision -
Decision Reference DRN-4723920
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723920 The complaint Mrs A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mrs A maint... (8 pages)View decision -
Decision Reference DRN-4727825
4 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4727825 The complaint Mr C complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”). Mr C says he relied on information provided by HL about the WEIF, and HL should compensate him for losses he has incurred. What h... (9 pages)View decision -
Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4689914
25 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4689914 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited hasn’t acted honestly, fairly and professionally in relation to an investment he made into a fund to be held in his ISA. What happened The investment relevant to Mr M’s complaint is the units he bough... (8 pages)View decision -
Decision Reference DRN-4671974
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4671974 The complaint Mrs R complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA. She says it provided reassurances about the fund that led her to retaining invested funds but this h... (8 pages)View decision
