We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 214 results
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Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision -
Decision Reference DRN7655421
8 Mar 2016 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMs H complains Hargreaves Lansdown Asset Management Limited (HL) failed to process her instruction to invest her ISA-held funds into the CF Woodford Equity Income Fund (CF fund).backgroundThe background and circumstances of this complaint are set out within my provision... (4 pages)View decision -
Decision Reference DRN-3097739
17 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-3097739 The complaint Mr M has complained about the management of his pension fund by Hargreaves Lansdown Asset Management Limited. He considers it didn’t take action to protect his capital or income, particularly during a period of market volatility. In effect, he considers it didn’t ... (4 pages)View decision -
Decision Reference DRN3704206
22 Jan 2016 Interactive Investor Trading Limited UpheldInvestment and pensionsMrs T has complained about the delays she has experienced in transferring an ISA and funds to Interactive Investor Trading Limited and the errors it made during the transfer. She also complains that she was unable to get an accurate breakdown of what had happened t... (4 pages)View decision -
Decision Reference DRN-3331637
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331637 The complaint Mrs P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed her investment portfolios. She feels that no work or active management was carried out during the periods of 2017 to 2019. She’s also unhappy that the Woodford Equity ... (7 pages)View decision -
Decision Reference DRN-4141733
5 Jun 2023 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-4141733 The complaint Mr G has complained about the length of time it took Embark Investment Services Limited to switch his pension with them to his new provider. He says the delays they caused resulted in him losing out on investment growth in his new pension. Mr G would like Embark t... (7 pages)View decision -
Decision Reference DRN-2443143
30 Mar 2021 House Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-2443143 The complaint Mr B has complained about the service he’s received from House Independent Financial Advisers Ltd (House IFA) in relation to the management and provision of advice concerning his investments in a personal pension. He’s complained that no advice has been provided s... (7 pages)View decision -
Decision Reference DRN-2379059
25 Mar 2022 2 Plan Wealth Management Limited Not upheldInvestmentsDRN-2379059 The complaint Mr W complains that 2 Plan Wealth Management Limited (“2 Plan”) recommended he invest in the Woodford Equity Income Fund (“WEIF) and, furthermore, didn’t advise him to withdraw from it when there were signs of it failing. What happened Mr W first met with the advi... (3 pages)View decision -
Decision Reference DRN9253988
7 Feb 2017 Hills Garages (Woodford) Ltd. Not upheldPayment protection insurance (PPI)Mr T complains that Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.backgroundIn August 2008 Mr T bought a car from Hills on hire-purchase. Hills sold him PPI with the credit. The pol... (2 pages)View decision -
Decision Reference DRN-4041929
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041929 The complaint Mr M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of his portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 2019... (2 pages)View decision