We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 339 results
-
Decision Reference DRN8761805
27 Feb 2017 Hills Garages (Woodford) Ltd. UpheldPayment protection insurance (PPI)Mr L says Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.background In June 2007 Mr L bought a car from Hills. He paid a large cash deposit and traded in a car. He took out hire-purch... (2 pages)View decision -
Decision Reference DRN-4509472
30 Apr 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsThe complaint Mrs O’s complaint against Hargreaves Lansdown Advisory Services Limited (“HL”) is about the investment advice she received in 2017. What happened Mrs O had been a client of HL for some years when she requested advice from them in October 2017. Mrs O’s husband (Mr O) received ... (4 pages)View decision -
Decision Reference DRN-4509608
30 Apr 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4509608 The complaint Mr O’s complaint against Hargreaves Lansdown Advisory Services Limited (“HL”) is about the investment advice he received in 2017. What happened Mr O had been a client of HL for some years when he requested advice from them in October 2017. Mr O’s wife (Mrs O) rece... (4 pages)View decision -
Decision Reference DRN-4013385
24 Jul 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4013385 The complaint Mr G complains about investment advice Hargreaves Lansdown Advisory Services Limited (HL) gave him in 2018. In particular, he complains that the Woodford Equity Income Fund (WEIF) was recommended to him and he has now lost a considerable sum of money. What happene... (4 pages)View decision -
Decision Reference DRN-3418190
22 Jun 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3418190 The complaint Mr H has complained that Hargreaves Lansdown Asset Management Limited (HL) mis-sold him his investment in the Woodford Patient Capital trust (WPCT). He’s also complained that HL heavily promoted the trust when it shouldn’t have done and that it hasn’t performed we... (3 pages)View decision -
Decision Reference DRN-5268273
3 Mar 2025 Alan Steel (Asset Management) Limited Not upheldInvestmentsDRN-5268273 The complaint Ms L complains that Alan Steel (Asset Management) Limited denied her the opportunity to withdraw £10,000 from the Woodford Equity Income Fund (WEIF) in 2018. If the withdrawal had taken pace, this would’ve mitigated the losses she suffered after the fund was li... (3 pages)View decision -
Decision Reference DRN-3397195
1 Mar 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-3397195 The complaint Mrs and Mr C say Hargreaves Lansdown Advisory Service Limited (HLAS) made an unsuitable recommendation to invest in the Woodford Income Focus Fund (WIFF). What happened In May 2018, Mrs and Mr C sought one-off advice from HLAS about Mr C’s HL Vantage SIPP (valued ... (6 pages)View decision -
Decision Reference DRN-4350098
11 Oct 2024 Succession Wealth Management Ltd Not upheldPensions and AnnuitiesDRN-4350098 The complaint Mr M complains about the suitability of the advice provided to him by Succession Wealth Management Ltd trading as Succession Wealth (“SWM”) in relation to the Woodford Equity Income fund (the WEIF). What happened Your text here In 2016 Mr M met with a firm, tha... (6 pages)View decision -
Decision Reference DRN-2273361
27 Nov 2020 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-2273361 The complaint Miss B complains that Hargreaves Lansdown Asset Management Ltd (the business) failed to open a separate savings account as instructed by her. She’s unhappy that it failed to pay her monthly contribution into a savings plan, and instead paid this into her Stocks an... (5 pages)View decision -
Decision Reference DRN-3394882
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3394882 The complaint Mr G complains that Hargreaves Lansdown Asset Management Limited (HLAM) didn’t let him know that the Woodford Patient Capital Trust (WPCT) invested in many of the same companies as the Woodford Equity Income Fund (WEIF). He complains this meant that the WPCT was s... (4 pages)View decision
