We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 349 results
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Decision Reference DRN-2273361
27 Nov 2020 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-2273361 The complaint Miss B complains that Hargreaves Lansdown Asset Management Ltd (the business) failed to open a separate savings account as instructed by her. She’s unhappy that it failed to pay her monthly contribution into a savings plan, and instead paid this into her Stocks an... (5 pages)View decision -
Decision Reference DRN-3331703
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331703 The complaint Mr P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed his investment portfolios. He feels that no work or active management was carried out during the periods of 2017 to 2019. He’s also unhappy that the Woodford Equity Inc... (11 pages)View decision -
Decision Reference DRN-4729069
9 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4729069 The complaint Mr G complains that Hargreaves Lansdown Advisory Services Limited (‘HLAS’) were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within his investment portfolios. Mr G states that its inclusion within his portfolio did not represent... (8 pages)View decision -
Decision Reference DRN-4729086
9 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4729086 The complaint Mr G complains on behalf of his wife, Mrs G, that Hargreaves Lansdown Advisory Services Limited (‘HLAS’) were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within her investment portfolios. Mr G states that its inclusion within h... (8 pages)View decision -
Decision Reference DRN-5411910
21 Mar 2025 Murdoch Asset Management Limited UpheldInvestmentsDRN-5411910 The complaint Mrs P complains about investment advice she received from Murdoch Asset Management Limited (MAML). She says some of her investments do not reflect her attitude to risk. She is also unhappy about charges being deducted from cash and investments held in her portf... (8 pages)View decision -
Decision Reference DRN-3458803
11 Nov 2022 Sense Network Limited Not upheldInvestmentsDRN-3458803 The complaint Mrs and Mr M complain about the advice and service they received from Five Wealth Limited, an appointed representative of Sense Network Limited, collectively referred to as “the business”. In summary, they say the business: Failed to monitor their portfolio. Gav... (6 pages)View decision -
Decision Reference DRN-4696806
26 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4696806 The complaint Mr O complains on behalf of his son, Master O, that Hargreaves Lansdown Asset Management Limited (‘HLAM’) is in part responsible for the losses he suffered from having monies invested in the Woodford Equity Income Fund (WEIF). Mr O says that Hargreaves Lansdown... (4 pages)View decision -
Decision Reference DRN7747369
5 Jan 2016 Hill's Garages (Woodford) Limited Not upheldPayment protection insurance (PPI)Mr B complains that Hill’s Garages (Woodford) Limited (“Hill’s Garages”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a car.backgroundMr B took out a loan to buy a car in June 2008 and was sold a single-premium... (2 pages)View decision -
Decision Reference DRN-4696786
26 Sep 2024 Hargreaves Lansdown Fund Managers Limited Not upheldInvestmentsDRN-4696786 The complaint Mr O complains on behalf of his daughter, Miss O, that Hargreaves Lansdown Fund Managers Limited (‘HLFM’) is in part responsible for the losses she suffered from having monies invested in the Woodford Equity Income Fund (WEIF). Mr O says that Hargreaves Lansdow... (4 pages)View decision -
Decision Reference DRN-4306183
20 Dec 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4306183 The complaint Mrs B complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave her unsuitable investment advice. She says that by December 2017 almost 11.5% of her portfolio was invested in the Woodford Equity Income Fund (WEIF) and this was too much. What happene... (5 pages)View decision
