We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 350 results
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Decision Reference DRN7747369
5 Jan 2016 Hill's Garages (Woodford) Limited Not upheldPayment protection insurance (PPI)Mr B complains that Hill’s Garages (Woodford) Limited (“Hill’s Garages”) mis-sold him payment protection insurance (“PPI”) when he entered into a hire purchase agreement to buy a car.backgroundMr B took out a loan to buy a car in June 2008 and was sold a single-premium... (2 pages)View decision -
Decision Reference DRN-4306183
20 Dec 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4306183 The complaint Mrs B complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave her unsuitable investment advice. She says that by December 2017 almost 11.5% of her portfolio was invested in the Woodford Equity Income Fund (WEIF) and this was too much. What happene... (5 pages)View decision -
Decision Reference DRN-4946496
15 Jan 2025 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4946496 The complaint Mr R complains that Hargreaves Lansdown Advisory Services Limited (‘HLAS’): Were negligent in allowing the inclusion of the Woodford Equity Income Fund (WEIF) within his investment portfolios. He states that its inclusion within his portfolio resulted in “mas... (9 pages)View decision -
Decision Reference DRN-2949920
9 Feb 2022 LEBC Group Limited Not upheldInvestmentsDRN-2949920 The complaint Mr C complains that LEBC Group Limited changed the investment make-up of his portfolio without letting him know which he says caused him a financial loss. What happened Mr C received advice in March 2017 about transferring two of his existing pensions into an Inco... (2 pages)View decision -
Decision Reference DRN-3376632
10 Jun 2022 Premier Benefit Solutions Limited Not upheldPensions and AnnuitiesDRN-3376632 The complaint Mr S complains that he was given unsuitable investment advice by Premier Benefit Solutions Limited trading as Premier Wealth Planning (PWP). He’s unhappy with their advice to invest in the Woodford Equity Income Fund (WEIF) as he thinks it carried a higher level o... (5 pages)View decision -
Decision Reference DRN-4259045
6 Dec 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4259045 The complaint Mr C complains that Hargreaves Lansdown Asset Management Limited (HLAM) caused him a loss by virtue of the exposure to the Woodford Equity Income Fund (WEIF) within his portfolio. He also claims that he was promised regular portfolio benchmarking so that he could ... (5 pages)View decision -
Decision Reference DRN-4631460
13 Nov 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4631460 The complaint Mr and Mrs M have complained about the advice they received in 2016 and 2017 from Hargreaves Lansdown Advisory Services Limited (‘HL’) to invest in the Woodford Equity Income Fund (‘WEIF’). What happened Mr and Mrs M first met with an HL adviser in late 2015 t... (6 pages)View decision -
Decision Reference DRN-4111329
4 Jul 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4111329 The complaint Mr F says Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (HL) should’ve taken steps to check his contact details. It didn’t do this, and as a result he wasn’t informed of issues surrounding his investment in the Woodford Equity Income ... (2 pages)View decision -
Decision Reference DRN-5079212
14 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5079212 The complaint Mr H complains on behalf of his wife, Mrs H, that Hargreaves Lansdown Advisory Services Limited (‘HLAS’) delayed issuing a suitability report (SR) to her. Mr H says that because of HLAS’s delay: A number of their recommendations couldn’t be acted upon – speci... (5 pages)View decision -
Decision Reference DRN-4259036
6 Dec 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4259036 The complaint Mrs C complains that Hargreaves Lansdown Asset Management Limited (HLAM) caused her a loss by virtue of the exposure to the Woodford Equity Income Fund (WEIF) within her portfolio. She also claims that she was promised regular portfolio benchmarking so that she co... (6 pages)View decision
