We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 349 results
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Decision Reference DRN-3157158
31 Oct 2023 Quilter Financial Services Ltd Not upheldInvestmentsDRN-3157158 The complaint Mr C has complained about the advisory services he received from Quilter Financial Services Ltd (Quilter) in relation to his investment into the Woodford Equity Income Fund (WEIF). What happened In 2016 Mr C was advised by his long-standing adviser from a business... (3 pages)View decision -
Decision Reference DRN-3453220
12 Jan 2024 Quilter Financial Services Ltd Not upheldInvestmentsDRN-3453220 The complaint Mrs C has complained about the advisory services she received from Quilter Financial Services Ltd (Quilter) in relation to her investment into the Woodford Equity Income Fund (WEIF). What happened In 2017 Mrs C was advised by a business, now the responsibility of ... (3 pages)View decision -
Decision Reference DRN-2670272
10 Mar 2022 Suffolk Life Pensions Limited Not upheldInvestmentsDRN-2670272 The complaint Mr Q complains Suffolk Life Pensions Limited trading as Curtis Banks Pensions (Suffolk Life) delayed the transfer of his Self-Invested Personal Pension (SIPP) to another provider. What happened In April 2019, Mr Q requested for his SIPP held with Suffolk Life be t... (3 pages)View decision -
Decision Reference DRN-2353872
8 Oct 2021 Alan Steel (Asset Management) Limited Not upheldInvestmentsDRN-2353872 The complaint Mr D has complained that Alan Steel (Asset Management) Limited (Alan Steel) failed to act in a timely manner in relation to his investment in the Woodford Equity Income Fund (WEIF). He feels this caused him financial loss as the fund was suspended and subsequently... (3 pages)View decision -
Decision Reference DRN-2563997
27 Jan 2022 Brown Shipley & Co Limited Not upheldInvestmentsDRN-2563997 The complaint Mr and Mrs W complain that they didn’t receive suitable advice from Brown Shipley & Co Limited. Specifically they complain that they weren’t advised to move their funds out of the Woodford Equity Income Fund (WEIF) before it was suspended. What happened Mr and... (3 pages)View decision -
Decision Reference DRN-4667390
15 Nov 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4667390 The complaint Mr H has complained about the advice he received from Hargreaves Lansdown Advisory Services Limited (‘HL’) that resulted in him investing in funds that were exposed to the Woodford Equity Income Fund (‘WEIF’). What happened In 2008 Mr H met with an HL adviser ... (6 pages)View decision -
Decision Reference DRN-3084404
20 Dec 2022 Capital Professional Limited UpheldInvestmentsDRN-3084404 The complaint Mr and Mrs H complain about the advice they received from Capital Professional Limited, trading as Ascot Lloyd, referred to as “the business”. In short, they say the business gave unsuitable advice to remain invested in the Woodford Equity Income Fund – referred t... (7 pages)View decision -
Decision Reference DRN-2893830
13 Jul 2021 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-2893830 The complaint Mrs F has complained that Suffolk Life Pensions Limited (Suffolk) failed to follow her instructions to transfer her holdings in the Woodford Equity Income Fund (WEIF) before the fund was suspended. What happened Mrs F is being represented in this complaint by her ... (3 pages)View decision -
Decision Reference DRN7252208
1 Dec 2015 Financial Administration Services Limited Not upheldInvestment and pensionsMr R’s complaint is about the transfer of funds from his Individual Savings Account (ISA) held with Financial Administration Services Limited (FASL) from its “Cash Park” facility (CAPA) into the Woodford Patient Capital Offer Fund (WPCOF). Mr R received confirmation fro... (3 pages)View decision -
Decision Reference DRN-3356989
2 Dec 2022 Phoenix Wealth Services Limited UpheldInvestmentsDRN-3356989 The complaint Mr H has complained about how Phoenix Wealth Services Limited (trading as Phoenix Wealth) dealt with distributions paid into his pension account. He feels he has lost out financially. He is also unhappy that they didn’t transfer his account to another provider, as... (3 pages)View decision
