We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 350 results
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Decision Reference DRN-3356989
2 Dec 2022 Phoenix Wealth Services Limited UpheldInvestmentsDRN-3356989 The complaint Mr H has complained about how Phoenix Wealth Services Limited (trading as Phoenix Wealth) dealt with distributions paid into his pension account. He feels he has lost out financially. He is also unhappy that they didn’t transfer his account to another provider, as... (3 pages)View decision -
Decision Reference DRN-5026808
13 Nov 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-5026808 The complaint Mrs R complains that Financial Administration Services Limited (trading as Fidelity) deducted a fee from what she considered was a compensation payment from the Woodford Equity Income Fund (WEIF). She says this was unfair because she’d been unable to close her ... (3 pages)View decision -
Decision Reference DRN-3277958
1 Feb 2023 Graham Carter Financial Services Limited UpheldInvestmentsDRN-3277958 The complaint The executors of the estate of Mrs R complain that Graham Carter Financial Services Limited trading as Graham Carter & Co gave unsuitable investment advice. They also complain that Graham Carter & Co failed to review Mrs R’s investment portfolio which has ... (3 pages)View decision -
Decision Reference DRN-5175159
21 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5175159 The complaint Mr E complains that Hargreaves Lansdown Asset Management Limited (“HL”) hasn’t treated a payment he received into his pension as compensation. He says this means he’s lost out on the ability to claim tax relief on the payment. What happened Mr E holds a SIPP wi... (3 pages)View decision -
Decision Reference DRN-1692193
25 Feb 2021 Financial Administration Services Limited Not upheldInvestmentsDRN-1692193 The complaint Mr C has complained about an investment he made through Financial Administration Services Limited (known as Fidelity). He’s said the investment was a higher risk than advertised and that it was sold to him as a long-term low risk investment. He’s also complained t... (4 pages)View decision -
Decision Reference DRN-4265108
15 Jan 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4265108 The complaint Mr C complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave him unsuitable advice to invest in the Woodford Equity Income Fund (WEIF), and then didn’t signpost issues with the fund later on. What happened In January 2016 Mr and Mrs C received inv... (4 pages)View decision -
Decision Reference DRN-3452423
10 Mar 2023 Evolution FS Ltd Not upheldInvestmentsDRN-3452423 The complaint Mr and Mrs J complain about the service they received from Evolution FS (EFS) Ltd when dealing with their investments which they say caused a financial loss. What happened In early 2021 Mr and Mrs J complained to EFS about the service they’d received since taking ... (3 pages)View decision -
Decision Reference DRN-3379073
17 Jun 2022 Premier Benefit Solutions Limited Not upheldPensions and AnnuitiesDRN-3379073 The complaint Mrs F complains that she was given unsuitable investment advice by Premier Benefit Solutions Limited trading as Premier Wealth Planning (PWP). She’s unhappy with their advice regarding the Woodford Equity Income Fund (WEIF) as she thinks it carried a higher level ... (3 pages)View decision -
Decision Reference DRN-2879648
21 Feb 2022 Capital Managers LLP Not upheldInvestmentsDRN-2879648 The complaint Miss M has complained about the way Capital Managers LLP has managed her investment portfolio. In particular, she feels that her instruction not to remain in the Woodford Equity Income Fund (WEIF) wasn’t adhered to. What happened Miss M has been a customer of Capi... (3 pages)View decision -
Decision Reference DRN-2749179
21 Oct 2021 Phoenix Wealth Services Limited Not upheldPensions and AnnuitiesDRN-2749179 The complaint Mr D has complained about Phoenix Wealth Services Limited (Phoenix). Amongst other complaint points raised, he’s said Phoenix ignored his instructions when dealing with paying cash distributions into his pension. As a result, he feels he has lost out financially. ... (3 pages)View decision
