We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
-
Decision Reference DRN-3084404
20 Dec 2022 Capital Professional Limited UpheldInvestmentsDRN-3084404 The complaint Mr and Mrs H complain about the advice they received from Capital Professional Limited, trading as Ascot Lloyd, referred to as “the business”. In short, they say the business gave unsuitable advice to remain invested in the Woodford Equity Income Fund – referred t... (7 pages)View decision -
Decision Reference DRN-2893830
13 Jul 2021 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-2893830 The complaint Mrs F has complained that Suffolk Life Pensions Limited (Suffolk) failed to follow her instructions to transfer her holdings in the Woodford Equity Income Fund (WEIF) before the fund was suspended. What happened Mrs F is being represented in this complaint by her ... (3 pages)View decision -
Decision Reference DRN7252208
1 Dec 2015 Financial Administration Services Limited Not upheldInvestment and pensionsMr R’s complaint is about the transfer of funds from his Individual Savings Account (ISA) held with Financial Administration Services Limited (FASL) from its “Cash Park” facility (CAPA) into the Woodford Patient Capital Offer Fund (WPCOF). Mr R received confirmation fro... (3 pages)View decision -
Decision Reference DRN-5026808
13 Nov 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-5026808 The complaint Mrs R complains that Financial Administration Services Limited (trading as Fidelity) deducted a fee from what she considered was a compensation payment from the Woodford Equity Income Fund (WEIF). She says this was unfair because she’d been unable to close her ... (3 pages)View decision -
Decision Reference DRN-3356989
2 Dec 2022 Phoenix Wealth Services Limited UpheldInvestmentsDRN-3356989 The complaint Mr H has complained about how Phoenix Wealth Services Limited (trading as Phoenix Wealth) dealt with distributions paid into his pension account. He feels he has lost out financially. He is also unhappy that they didn’t transfer his account to another provider, as... (3 pages)View decision -
Decision Reference DRN-1572979
29 Jun 2020 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-1572979 The complaintMr G’s complaint is about his Self-Invested Personal Pension (‘SIPP’), managed by Hargreaves Lansdown Asset Management Limited (‘HL’). He says HL prevented him, without a logical reason, from making a lump sum contribution from his company into the SIPP before the ... (3 pages)View decision -
Decision Reference DRN-3452423
10 Mar 2023 Evolution FS Ltd Not upheldInvestmentsDRN-3452423 The complaint Mr and Mrs J complain about the service they received from Evolution FS (EFS) Ltd when dealing with their investments which they say caused a financial loss. What happened In early 2021 Mr and Mrs J complained to EFS about the service they’d received since taking ... (3 pages)View decision -
Decision Reference DRN-5175159
21 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5175159 The complaint Mr E complains that Hargreaves Lansdown Asset Management Limited (“HL”) hasn’t treated a payment he received into his pension as compensation. He says this means he’s lost out on the ability to claim tax relief on the payment. What happened Mr E holds a SIPP wi... (3 pages)View decision -
Decision Reference DRN-3379073
17 Jun 2022 Premier Benefit Solutions Limited Not upheldPensions and AnnuitiesDRN-3379073 The complaint Mrs F complains that she was given unsuitable investment advice by Premier Benefit Solutions Limited trading as Premier Wealth Planning (PWP). She’s unhappy with their advice regarding the Woodford Equity Income Fund (WEIF) as she thinks it carried a higher level ... (3 pages)View decision -
Decision Reference DRN-3770263
3 Mar 2023 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-3770263 The complaint Mrs H complains that St James’s Place Wealth Management plc (SJPWM) gave initial advice that was unsuitable. Further Mrs H didn’t receive ongoing advice, despite paying a fee for it. Consequently, her portfolio wasn’t adjusted to reflect changes in the selected fu... (13 pages)View decision