We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-2749179
21 Oct 2021 Phoenix Wealth Services Limited Not upheldPensions and AnnuitiesDRN-2749179 The complaint Mr D has complained about Phoenix Wealth Services Limited (Phoenix). Amongst other complaint points raised, he’s said Phoenix ignored his instructions when dealing with paying cash distributions into his pension. As a result, he feels he has lost out financially. ... (3 pages)View decision -
Decision Reference DRN-2879648
21 Feb 2022 Capital Managers LLP Not upheldInvestmentsDRN-2879648 The complaint Miss M has complained about the way Capital Managers LLP has managed her investment portfolio. In particular, she feels that her instruction not to remain in the Woodford Equity Income Fund (WEIF) wasn’t adhered to. What happened Miss M has been a customer of Capi... (3 pages)View decision -
Decision Reference DRN-2107432
5 Mar 2021 Alan Steel (Asset Management) Limited Not upheldPensions and AnnuitiesDRN-2107432 The complaint Mrs M has complained that Alan Steel (Asset Management) Limited, (AS), didn’t take proper action in relation to a fund within her SIPP portfolio which she feels resulted in her suffering significant financial loss. What happened Mrs M transferred the management of... (3 pages)View decision -
Decision Reference DRN-3770263
3 Mar 2023 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-3770263 The complaint Mrs H complains that St James’s Place Wealth Management plc (SJPWM) gave initial advice that was unsuitable. Further Mrs H didn’t receive ongoing advice, despite paying a fee for it. Consequently, her portfolio wasn’t adjusted to reflect changes in the selected fu... (13 pages)View decision -
Decision Reference DRN-1692193
25 Feb 2021 Financial Administration Services Limited Not upheldInvestmentsDRN-1692193 The complaint Mr C has complained about an investment he made through Financial Administration Services Limited (known as Fidelity). He’s said the investment was a higher risk than advertised and that it was sold to him as a long-term low risk investment. He’s also complained t... (4 pages)View decision -
Decision Reference DRN-4265108
15 Jan 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4265108 The complaint Mr C complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave him unsuitable advice to invest in the Woodford Equity Income Fund (WEIF), and then didn’t signpost issues with the fund later on. What happened In January 2016 Mr and Mrs C received inv... (4 pages)View decision -
Decision Reference DRN-3971794
18 Jul 2023 SPF Private Clients Limited Not upheldInvestmentsDRN-3971794 The complaint Mr C complains that SPF Private Clients Limited (“SPF”) didn’t act in his best interests after they recommended changes in his investment portfolio. What happened Mr C had been a client of SPF since 2011, receiving advice on his pension and ISA investments. In Jul... (3 pages)View decision -
Decision Reference DRN-4265107
15 Jan 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4265107 The complaint Mr C complains that Hargreaves Lansdown Advisory Services Limited (HLAS) gave him unsuitable advice to invest in the Woodford Equity Income Fund (WEIF), and then didn’t signpost issues with the fund later on. What happened In January 2016 Mr and Mrs C received inv... (4 pages)View decision -
Decision Reference DRN-2566987
23 Apr 2021 Hargreaves Lansdown Advisory Services Limited UpheldPensions and AnnuitiesDRN-2566987 The complaint Ms R has complained about the service and advice she’s received from Hargreaves Lansdown Advisory Services Limited (HLAS), in the following terms: she didn’t receive an annual review between March 2018 and June 2019; HLAS has applied an incorrect lifetime allowanc... (7 pages)View decision -
Decision Reference DRN-3335407
11 Mar 2022 Landmark Financial Planning Limited Not upheldInvestmentsDRN-3335407 The complaint Ms T complains she was given unsuitable investment advice by Landmark Financial Planning Limited. She particularly feels that one of the funds it recommended carried too much risk and that she should have been advised to switch out of it sooner. So, she’d like the... (4 pages)View decision