We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 350 results
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Decision Reference DRN-2926991
15 Jul 2021 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-2926991 The complaint Mr K complains on behalf of the Estate of Mrs K that the National Farmers’ Union Mutual Insurance Society Limited (NFU) won’t pay him the difference between the costs he incurred in legal action and what his advisors charged him. Mr K believes NFU should pay him a... (4 pages)View decision -
Decision Reference DRN-3085633
18 Jul 2022 Killik & Co LLP Not upheldInvestmentsDRN-3085633 The complaint Mrs B, through her representative Mr B, is complaining about the advice she was given in 2017 by Killik & Co LLP (Killik) to invest part of her individual savings account (ISA) into the Woodford Equity Income Fund (WEIF). She has said the WEIF was unsuitable f... (4 pages)View decision -
Decision Reference DRN-5073995
24 Oct 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-5073995 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) delayed the distribution of assets to him as the sole beneficiary of his late brother’s self-invested personal pension (SIPP). What happened On 21 January 2021, Mr A’s brother, who I’ll refer... (8 pages)View decision -
Decision Reference DRN-3589108
2 May 2023 Alan Steel (Asset Management) Limited UpheldInvestmentsDRN-3589108 The complaint Mrs P has complained about the advice she has received from Alan Steel (Asset Management) Limited (ASAM). In particular, she says that the advice to invest into the Woodford Equity Income Fund (WEIF) was not suitable for her. Mrs P is being represented with this c... (5 pages)View decision -
Decision Reference DRN-5256076
10 Apr 2025 Protection and Investment Ltd Not upheldPensions and AnnuitiesDRN-5256076 The complaint Mrs M complains that Protection and Investment Ltd (PIL) provided unsuitable advice and poor service for her ISA (Individual Savings Account) and pension causing her financial loss. What happened Mrs M is represented by her husband, Mr M, in bringing the compl... (8 pages)View decision -
Decision Reference DRN-4442918
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4442918 The complaint Mr H complains that he is unable to identify the value and units associated with his exposure to the Woodford Equity Income Fund (WEIF). He complains Hargreaves Lansdown Asset Management Limited (HLAM) is responsible for his losses and therefore ought to be able t... (6 pages)View decision -
Decision Reference DRN-4959842
16 Jan 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4959842 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (‘HLAM’) has provided incorrect information regarding the true value of her investment holdings. What happened Mrs B holds a stocks and shares ISA with HLAM. She had previously invested £7,000 in... (5 pages)View decision -
Decision Reference DRN-5416961
28 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5416961 The complaint Miss D complains about the way Hargreaves Lansdown Asset Management Limited (“HL”) processed a payment it received on her behalf. What happened Miss D held a SIPP with HL, which included an investment in the Woodford Equity Income Fund (“WEIF”). In 2019 the WEI... (5 pages)View decision -
Decision Reference DRN-5610611
9 Jun 2025 IFG Pensions Limited Not upheldPensions and AnnuitiesDRN-5610611 The complaint Mr R’s complaint concerns an investment in two funds of funds, which was made in his self- invested personal pension (SIPP), provided by IFG Pensions Limited (IFG). Mr R’s complaint has been brought on his behalf by a professional representative (“the represent... (12 pages)View decision -
Decision Reference DRN-4701283
8 Aug 2024 Rouse Limited Not upheldPensions and AnnuitiesDRN-4701283 The complaint Mrs R’s representative has complained, on her behalf, that Rouse Limited unsuitably advised her to transfer her pension funds from an Aegon Flexible Pension Plan to a self invested personal pension (SIPP). It’s said that Rouse didn’t establish her true attitude... (6 pages)View decision
