We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-3327711
22 Feb 2022 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3327711 The complaint Mr A complains about the service he received from Hargreaves Lansdown Asset Management Limited (HLAM). What happened In 2018, Mr A transferred his investment holdings to HLAM from another provider. There was initially a problem with HLAM getting the original cost ... (4 pages)View decision -
Decision Reference DRN-5400088
19 Mar 2025 LFS & Partners Limited UpheldInvestmentsDRN-5400088 The complaint The trustees of B (“the charity”) complain that LFS & Partners Limited trading as Lyn Financial Services (“Lyn”): Didn’t provide the charity with an attitude to risk report from 2016. Failed to provide advice about changing the charity’s Cofund/AEGON investm... (9 pages)View decision -
Decision Reference DRN-3091251
2 Apr 2024 Wilfred T. Fry (Personal Financial Planning) Limited Not upheldInvestmentsDRN-3091251 The complaint Mr J complains that Wilfred T Fry (Personal Financial Planning) Limited (Fry) failed in its duty of care because it didn’t tell him to sell some or all of his investment in the Woodford Equity Income Fund (WEIF) ahead of it being suspended and later closed. Mr J s... (4 pages)View decision -
Decision Reference DRN-4568646
6 Mar 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4568646 The complaint Mr and Mrs C complain that Hargreaves Lansdown Advisory Services Limited (HLAS) will not explain to them exactly how much of their own indirect investment in the Woodford Equity Income Fund (WEIF) has been returned to the portfolios they were invested in. What hap... (5 pages)View decision -
Decision Reference DRN-3085633
18 Jul 2022 Killik & Co LLP Not upheldInvestmentsDRN-3085633 The complaint Mrs B, through her representative Mr B, is complaining about the advice she was given in 2017 by Killik & Co LLP (Killik) to invest part of her individual savings account (ISA) into the Woodford Equity Income Fund (WEIF). She has said the WEIF was unsuitable f... (4 pages)View decision -
Decision Reference DRN-2926991
15 Jul 2021 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-2926991 The complaint Mr K complains on behalf of the Estate of Mrs K that the National Farmers’ Union Mutual Insurance Society Limited (NFU) won’t pay him the difference between the costs he incurred in legal action and what his advisors charged him. Mr K believes NFU should pay him a... (4 pages)View decision -
Decision Reference DRN-3589108
2 May 2023 Alan Steel (Asset Management) Limited UpheldInvestmentsDRN-3589108 The complaint Mrs P has complained about the advice she has received from Alan Steel (Asset Management) Limited (ASAM). In particular, she says that the advice to invest into the Woodford Equity Income Fund (WEIF) was not suitable for her. Mrs P is being represented with this c... (5 pages)View decision -
Decision Reference DRN-5073995
24 Oct 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-5073995 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) delayed the distribution of assets to him as the sole beneficiary of his late brother’s self-invested personal pension (SIPP). What happened On 21 January 2021, Mr A’s brother, who I’ll refer... (8 pages)View decision -
Decision Reference DRN-5256076
10 Apr 2025 Protection and Investment Ltd Not upheldPensions and AnnuitiesDRN-5256076 The complaint Mrs M complains that Protection and Investment Ltd (PIL) provided unsuitable advice and poor service for her ISA (Individual Savings Account) and pension causing her financial loss. What happened Mrs M is represented by her husband, Mr M, in bringing the compl... (8 pages)View decision -
Decision Reference DRN-4959842
16 Jan 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4959842 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (‘HLAM’) has provided incorrect information regarding the true value of her investment holdings. What happened Mrs B holds a stocks and shares ISA with HLAM. She had previously invested £7,000 in... (5 pages)View decision