We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-5416961
28 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5416961 The complaint Miss D complains about the way Hargreaves Lansdown Asset Management Limited (“HL”) processed a payment it received on her behalf. What happened Miss D held a SIPP with HL, which included an investment in the Woodford Equity Income Fund (“WEIF”). In 2019 the WEI... (5 pages)View decision -
Decision Reference DRN-4442918
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4442918 The complaint Mr H complains that he is unable to identify the value and units associated with his exposure to the Woodford Equity Income Fund (WEIF). He complains Hargreaves Lansdown Asset Management Limited (HLAM) is responsible for his losses and therefore ought to be able t... (6 pages)View decision -
Decision Reference DRN-5610611
9 Jun 2025 IFG Pensions Limited Not upheldPensions and AnnuitiesDRN-5610611 The complaint Mr R’s complaint concerns an investment in two funds of funds, which was made in his self- invested personal pension (SIPP), provided by IFG Pensions Limited (IFG). Mr R’s complaint has been brought on his behalf by a professional representative (“the represent... (12 pages)View decision -
Decision Reference DRN-4701283
8 Aug 2024 Rouse Limited Not upheldPensions and AnnuitiesDRN-4701283 The complaint Mrs R’s representative has complained, on her behalf, that Rouse Limited unsuitably advised her to transfer her pension funds from an Aegon Flexible Pension Plan to a self invested personal pension (SIPP). It’s said that Rouse didn’t establish her true attitude... (6 pages)View decision -
Decision Reference DRN4467448
18 Mar 2020 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr R’s complaint is mainly about the level of redress offered by Hargreaves Lansdown Asset Management Limited (‘Hargreaves’) for problems he faced in transferring his portfolio. backgroundI issued a detailed Provisional Decision (‘PD’) for this complaint on 27 January 2020. A copy of the P... (12 pages)View decision -
Decision Reference DRN-4967447
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4967447 The complaint Mr H complains that Sage Financial Management Limited (Sage) did not look after his pension arrangements sufficiently and ended their working relationship without notice. The original complaint has been split into three separate complaints. Mr H and his partner... (14 pages)View decision -
Decision Reference DRN-4948103
5 Sep 2024 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-4948103 The complaint Mr M complains about administration fees charged by Dentons Pension Management Limited on his Self-Invested Personal Pension (SIPP). He says the fees charged are unfair and unjustified because his SIPP has effectively been frozen due to the liquidation of the W... (10 pages)View decision -
Decision Reference DRN-5059293
15 Oct 2024 Hargreaves Lansdown Advisory Services Limited UpheldInvestmentsDRN-5059293 The complaint Mrs O complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL) in 2019. She says HL’s advice exposed her to losses within her savings and pension that she couldn’t afford. What happened Mrs O had a range of investme... (11 pages)View decision -
Decision Reference DRN-2771152
31 Mar 2022 Quigley & Partners Limited UpheldInvestmentsDRN-2771152 The complaint Mr D has complained to Quigley & Partners Limited (QPL) about losses to his self-invested personal pension (SIPP) and a lack of service, which resulted in unapproved fund switches and unplanned disinvestments to cover SIPP fees. What happened Mr D became a cli... (12 pages)View decision -
Decision Reference DRN-4639463
31 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldPensions and AnnuitiesDRN-4639463 The complaint Mr G complains about the pension advice he received from Hargreaves Lansdown Advisory Services Limited (‘HLAS’). Mr G states that the fund performance should match the projections provided by HLAS, and that HLAS are liable for the losses he has incurred as a re... (10 pages)View decision