We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 350 results
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Decision Reference DRN4467448
18 Mar 2020 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr R’s complaint is mainly about the level of redress offered by Hargreaves Lansdown Asset Management Limited (‘Hargreaves’) for problems he faced in transferring his portfolio. backgroundI issued a detailed Provisional Decision (‘PD’) for this complaint on 27 January 2020. A copy of the P... (12 pages)View decision -
Decision Reference DRN-4967447
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4967447 The complaint Mr H complains that Sage Financial Management Limited (Sage) did not look after his pension arrangements sufficiently and ended their working relationship without notice. The original complaint has been split into three separate complaints. Mr H and his partner... (14 pages)View decision -
Decision Reference DRN-4948103
5 Sep 2024 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-4948103 The complaint Mr M complains about administration fees charged by Dentons Pension Management Limited on his Self-Invested Personal Pension (SIPP). He says the fees charged are unfair and unjustified because his SIPP has effectively been frozen due to the liquidation of the W... (10 pages)View decision -
Decision Reference DRN-5059293
15 Oct 2024 Hargreaves Lansdown Advisory Services Limited UpheldInvestmentsDRN-5059293 The complaint Mrs O complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL) in 2019. She says HL’s advice exposed her to losses within her savings and pension that she couldn’t afford. What happened Mrs O had a range of investme... (11 pages)View decision -
Decision Reference DRN-4639463
31 Oct 2024 Hargreaves Lansdown Advisory Services Limited Not upheldPensions and AnnuitiesDRN-4639463 The complaint Mr G complains about the pension advice he received from Hargreaves Lansdown Advisory Services Limited (‘HLAS’). Mr G states that the fund performance should match the projections provided by HLAS, and that HLAS are liable for the losses he has incurred as a re... (10 pages)View decision -
Decision Reference DRN-2771152
31 Mar 2022 Quigley & Partners Limited UpheldInvestmentsDRN-2771152 The complaint Mr D has complained to Quigley & Partners Limited (QPL) about losses to his self-invested personal pension (SIPP) and a lack of service, which resulted in unapproved fund switches and unplanned disinvestments to cover SIPP fees. What happened Mr D became a cli... (12 pages)View decision -
Decision Reference DRN-5256037
10 Apr 2025 Protection and Investment Ltd Not upheldPensions and AnnuitiesDRN-5256037 The complaint Mr M complains that Protection and Investment Ltd (PIL) provided unsuitable advice and poor service for his ISA (Individual Savings Account) and pension causing him financial loss. What happened Mr M had been a client of PIL since 2007. He had an ISA and a per... (9 pages)View decision -
Decision Reference DRN-4034271
21 Apr 2023 British Gas Insurance Limited Not upheldInsuranceDRN-4034271 The complaint Mr S has complained about an engineer assigned by British Gas Insurance Limited (BGIL) who caused damage to his home while carrying out repairs to their boiler. Mr S is unhappy with the settlement BGIL has offered to repair the damage it accepts was caused by its ... (3 pages)View decision -
Decision Reference DRN-2725481
30 Mar 2021 Royal & Sun Alliance Insurance Plc Not upheldInsuranceDRN-2725481 The complaint Ms D and Mr M complain that Royal & Sun Alliance Insurance Plc (RSA) has unfairly declined a claim they made under the home emergency part of their Breakdown Protection Plan. What happened Ms D and Mr M’s Breakdown Protection Plan provides insurance cover for ... (3 pages)View decision -
Decision Reference DRN-1984215
11 Aug 2020 Zurich Insurance PLC Not upheldInsuranceDRN-1984215The complaintMr R complains about the way Zurich Insurance PLC has dealt with a claim on his marine insurance policy for damage to woodwork and an inflatable toy. What happenedMr R made a claim in April 2019 concerning damage to his boat equipment. The damage occurred after a fi... (2 pages)View decision
