We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 336 results
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Decision Reference DRN-4695311
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695311 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HLAM) failed to warn him about the consequences of the change in strategy for the Woodford Equity Income Fund (WEIF) whereby more of the fund was invested in unquoted stock and continued to be po... (10 pages)View decision -
Decision Reference DRN-4671974
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4671974 The complaint Mrs R complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA. She says it provided reassurances about the fund that led her to retaining invested funds but this h... (8 pages)View decision -
Decision Reference DRN-4732311
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732311 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the performance and promotion of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to info... (8 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-5352411
3 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5352411 The complaint Mrs U complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual... (7 pages)View decision -
Decision Reference DRN-4778863
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778863 The complaint Mr G complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA and a share dealing account. He says it had a conflict of interest when continuing to promote the fund ... (9 pages)View decision -
Decision Reference DRN-4715842
5 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4715842 The complaint Mrs A complains Hargreaves Lansdown Asset Management Limited (HL) mis-represented the risks of two funds, which she invested in through an ISA. She was convinced by heavy promotion and marketing to put her savings in the funds but has now suffered losses. What... (9 pages)View decision -
Decision Reference DRN-4718023
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4718023 The complaint Mr Z complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr Z said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-4663896
17 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663896 The complaint Mr N has complained about the way that Hargreaves Lansdown Asset Management Limited (‘HL’) promoted an investment he purchased. What happened The investment Mr N bought from HL was called the Woodford Equity Income Fund (‘WEIF’) and was managed by Neil Woodfor... (8 pages)View decision -
Decision Reference DRN-4704524
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4704524 The complaint Mr N complains about Hargreaves Lansdown’s (HL) promotion of the Woodford Equity Income Fund (WEIF). Mr N complains about his own investments as well as on behalf of his two children for the investment in WEIF via their Junior ISAs. Mr N says HL actively promot... (9 pages)View decision
