We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344 results
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Decision Reference DRN-5049178
30 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5049178 The complaint Mr G complains that Hargreaves Asset Management Limited (HAML) continued to promote the Woodford Equity Income Fund (WEIF) and include it in its Wealth 50/150 lists after it became aware of liquidity issues with the fund and its exposure to higher risk sectors.... (11 pages)View decision -
Decision Reference DRN-4674360
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4674360 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted on its Wealth List when HL was aware of concerns about illiq... (9 pages)View decision -
Decision Reference DRN-4723920
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723920 The complaint Mrs A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mrs A maint... (8 pages)View decision -
Decision Reference DRN-4727825
4 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4727825 The complaint Mr C complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”). Mr C says he relied on information provided by HL about the WEIF, and HL should compensate him for losses he has incurred. What h... (9 pages)View decision -
Decision Reference DRN-5244543
9 Jan 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5244543 The complaint Mr P complains about the management of his portfolio by Hargreaves Lansdown Asset Management Limited (“HLAM”) because of the losses he suffered as a result of his exposure to the Woodford Equity Income Fund (“WEIF”) within the portfolio. What happened In Decemb... (10 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision -
Decision Reference DRN-4689914
25 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4689914 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited hasn’t acted honestly, fairly and professionally in relation to an investment he made into a fund to be held in his ISA. What happened The investment relevant to Mr M’s complaint is the units he bough... (8 pages)View decision -
Decision Reference DRN-4671974
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4671974 The complaint Mrs R complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA. She says it provided reassurances about the fund that led her to retaining invested funds but this h... (8 pages)View decision -
Decision Reference DRN-4708219
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4708219 The complaint 1. Mr G’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr G invested in the WEIF through his HL account when it launched in 2014, and ... (44 pages)View decision -
Decision Reference DRN-4732311
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732311 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the performance and promotion of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to info... (8 pages)View decision
