We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 350 results
-
Decision Reference DRN-4652000
5 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4652000 The complaint Mr H complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4663879
27 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663879 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted when HL was aware of concerns about the way the fund was being ... (8 pages)View decision -
Decision Reference DRN-4685453
20 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4685453 The complaint Mr V complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his stocks and shares ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Inv... (9 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4633943
13 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4633943 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr A said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-4779778
12 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4779778 The complaint Mrs O complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA and a Self- Invested Personal Pension (SIPP). She says it failed to inform her of the concerns it had... (8 pages)View decision -
Decision Reference DRN-5244543
9 Jan 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5244543 The complaint Mr P complains about the management of his portfolio by Hargreaves Lansdown Asset Management Limited (“HLAM”) because of the losses he suffered as a result of his exposure to the Woodford Equity Income Fund (“WEIF”) within the portfolio. What happened In Decemb... (10 pages)View decision -
Decision Reference DRN-4674360
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4674360 The complaint Mr F complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted on its Wealth List when HL was aware of concerns about illiq... (9 pages)View decision -
Decision Reference DRN-4723920
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723920 The complaint Mrs A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mrs A maint... (8 pages)View decision -
Decision Reference DRN-4727825
4 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4727825 The complaint Mr C complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”). Mr C says he relied on information provided by HL about the WEIF, and HL should compensate him for losses he has incurred. What h... (9 pages)View decision
