We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344 results
-
Decision Reference DRN-4689914
25 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4689914 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited hasn’t acted honestly, fairly and professionally in relation to an investment he made into a fund to be held in his ISA. What happened The investment relevant to Mr M’s complaint is the units he bough... (8 pages)View decision -
Decision Reference DRN-4671974
19 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4671974 The complaint Mrs R complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which she invested in through an ISA. She says it provided reassurances about the fund that led her to retaining invested funds but this h... (8 pages)View decision -
Decision Reference DRN-4777881
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777881 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the risk of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to inform him of the nature ... (8 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4664153
15 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4664153 The complaint Mr H Hargreaves Lansdown Asset Management Limited’s (HL) promotion of the Woodford Equity Income Fund (WEIF). He says that the information HL had made available on its website regarding the WEIF’s performance was misleading and had been contributory to his inve... (9 pages)View decision -
Decision Reference DRN-4732311
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732311 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the performance and promotion of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to info... (8 pages)View decision -
Decision Reference DRN-4718023
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4718023 The complaint Mr Z complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr Z said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (8 pages)View decision -
Decision Reference DRN-5352411
3 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5352411 The complaint Mrs U complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual... (7 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4774195
17 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4774195 The complaint Mrs G complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual i... (8 pages)View decision
