We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 356 results
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Decision Reference DRN-4624963
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624963 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs P said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4698099
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4698099 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4685453
20 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4685453 The complaint Mr V complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his stocks and shares ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Inv... (9 pages)View decision -
Decision Reference DRN-4961797
23 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4961797 The complaint Mr T complains on behalf of his wife, Mrs T, that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment fund she bought in both her pension and ISA with them. Mr T says she has now made a financial loss as a result of... (7 pages)View decision -
Decision Reference DRN-4723917
22 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4723917 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about the Woodford Equity Income Fund (WEIF), Woodford Income Focus Fund (WIFF) and Woodford Patient Capital Trust (WPCT). Mr A maintai... (8 pages)View decision -
Decision Reference DRN-4762137
5 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4762137 The complaint Ms B complains Hargreaves Lansdown Asset Management Limited (HL) failed to communicate the extent of the underperformance of a fund she was invested in through her ISA. She says it continued to promote the fund and she only realised the true position of the proble... (8 pages)View decision -
Decision Reference DRN-4652000
5 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4652000 The complaint Mr H complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-4663879
27 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663879 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through an ISA. He says the fund continued to be promoted when HL was aware of concerns about the way the fund was being ... (8 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-5352411
3 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5352411 The complaint Mrs U complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual... (7 pages)View decision
