We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN0504842
10 May 2019 Elite Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T has complained about his home insurer, Elite Insurance Company Limited (has ceased writing new business but continues to fulfil existing contracts of insurance). He thinks it’s handled his claim, made following a flood, poorly.backgroundMr T’s home was damaged ... (10 pages)View decision -
Decision Reference DRN-4967788
17 Sep 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4967788 The complaint The trustees of a trust that I will refer to as T, complain about the handling and settlement of T’s commercial buildings insurance claim by Aviva Insurance Limited. What happened The following is intended only as a brief summary of events. Additionally, whilst... (11 pages)View decision -
Decision Reference DRN-3990997
23 Mar 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3990997 The complaint Mr and Mrs W have complained about their home insurer Lloyds Bank General Insurance Limited in respect of a claim they made when an oil leak contaminated their home. What happened There was a leak in 2018 and a claim was made in November. By March 2019 Mr and Mrs ... (13 pages)View decision -
Decision Reference DRN7867279
30 Mar 2021 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Ms B complained about how Liverpool Victoria Insurance Company Limited (“LV”) dealt with her home emergency call out following an escape of water and her subsequent insurance claim for the damage caused to her home and its contents. background Ms B took out a buildings and contents home in... (25 pages)View decision
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