We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 234 results
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Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision -
Decision Reference DRN-4673626
25 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673626 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr M said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4645239
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4645239 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr H said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4732747
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732747 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4862982
20 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4862982 The complaint Mr J complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr J said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-5363486
31 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5363486 The complaint Miss D complains that Hargreaves Lansdown Asset Management Limited’s (HL) marketing of the Woodford Equity Income Fund (WEIF) was not fair, clear and not misleading because it overplayed the benefits of the fund and didn’t explain that it would be invested in n... (9 pages)View decision -
Decision Reference DRN-4787934
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4787934 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment he purchased. He says he’s now made a substantial financial loss as a result of this misleading information and would like compensation. What happ... (7 pages)View decision -
Decision Reference DRN-4748478
19 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4748478 The complaint Mr E complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. Mr E says HL failed to warn investors about problems with ... (9 pages)View decision -
Decision Reference DRN2007759
6 Dec 2017 Friends Life Limited UpheldInvestment and pensionsMr H is unhappy with the way Friends Life Limited dealt with his request to transfer his pension policy to a new provider.backgroundFriends Life received an instruction from the new provider on 20 February 2015 to sell the units Mr H held in two tracker funds.After ... (2 pages)View decision -
Decision Reference DRN-4553487
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4553487 The complaint Mrs K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised her to invest in the Woodford Income Focus Fund (WIFF). She says she made a substantial financial loss as a result of this advice and misleading information. And she’d like compensati... (7 pages)View decision
