We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-5160936
25 Nov 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5160936 The complaint Mr J complains about Hargreaves Lansdown Asset Management Limited’s (‘HL’) promotion and monitoring of the Woodford Equity Income Fund (‘WEIF’) as well as the costs he’s incurred from the wind up of WEIF. What happened The WEIF was managed by Neil Woodford, wh... (10 pages)View decision -
Decision Reference DRN-4725049
17 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4725049 The complaint Mr S complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his ISA with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 201... (7 pages)View decision -
Decision Reference DRN-5352411
3 Mar 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5352411 The complaint Mrs U complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which she invested in through her SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual... (7 pages)View decision -
Decision Reference DRN-4657747
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4657747 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) withheld information about concerns it had with a fund which he invested in through a Self-Invested Personal Pension (SIPP). He says HL put their loyalty with the fund manager ahead of the respo... (9 pages)View decision -
Decision Reference DRN-4698099
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4698099 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4624963
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4624963 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs P said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision -
Decision Reference DRN-4715842
5 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4715842 The complaint Mrs A complains Hargreaves Lansdown Asset Management Limited (HL) mis-represented the risks of two funds, which she invested in through an ISA. She was convinced by heavy promotion and marketing to put her savings in the funds but has now suffered losses. What... (9 pages)View decision -
Decision Reference DRN-4663896
17 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4663896 The complaint Mr N has complained about the way that Hargreaves Lansdown Asset Management Limited (‘HL’) promoted an investment he purchased. What happened The investment Mr N bought from HL was called the Woodford Equity Income Fund (‘WEIF’) and was managed by Neil Woodfor... (8 pages)View decision -
Decision Reference DRN-4704524
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4704524 The complaint Mr N complains about Hargreaves Lansdown’s (HL) promotion of the Woodford Equity Income Fund (WEIF). Mr N complains about his own investments as well as on behalf of his two children for the investment in WEIF via their Junior ISAs. Mr N says HL actively promot... (9 pages)View decision -
Decision Reference DRN-4704538
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4704538 The complaint Mrs N complains about Hargreaves Lansdown’s (HL) promotion of the Woodford Equity Income Fund (WEIF). Mrs N says HL actively promoted the WEIF and that it was included in their wealth lists up until the day it was suspended. Even though the account was executio... (9 pages)View decision