We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 349 results
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Decision Reference DRN-4854897
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsThe complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he transferred to it. Mr A said he’d now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (5 pages)View decision -
Decision Reference DRN-4743685
28 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4743685 The complaint Mrs S and the estate of Mr S complain about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”). Both Mrs S and her late husband, Mr S, invested in the WEIF through their accounts with HL. What happened ... (8 pages)View decision -
Decision Reference DRN-4777881
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4777881 The complaint Mr A complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information about the risk of a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. He says HL failed in its duty to inform him of the nature ... (8 pages)View decision -
Decision Reference DRN-4664153
15 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4664153 The complaint Mr H Hargreaves Lansdown Asset Management Limited’s (HL) promotion of the Woodford Equity Income Fund (WEIF). He says that the information HL had made available on its website regarding the WEIF’s performance was misleading and had been contributory to his inve... (9 pages)View decision -
Decision Reference DRN-4201184
1 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4201184 The complaint Mrs B has complained that information she received from Hargreaves Lansdown Asset Management Limited (‘HL’) regarding the Woodford Income Focus Fund (‘WIFF’) caused her a loss. What happened Mrs B opened a SIPP account with HL in 2015. She chose to invest in t... (4 pages)View decision -
Decision Reference DRN-4657747
7 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4657747 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (HL) withheld information about concerns it had with a fund which he invested in through a Self-Invested Personal Pension (SIPP). He says HL put their loyalty with the fund manager ahead of the respo... (9 pages)View decision -
Decision Reference DRN-4673626
25 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673626 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr M said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4645239
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4645239 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr H said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4862982
20 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4862982 The complaint Mr J complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr J said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4732747
24 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4732747 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision
