We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-4693457
7 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4693457 The complaint Mr J complains about Hargreaves Lansdown Asset Management Limited’s (HL) promotion of certain investment. Mr J says HL continued to advertise the funds in their wealth lists even after they ceased to believe that the funds had potential to perform. Mr J is also... (10 pages)View decision -
Decision Reference DRN-4425500
3 Jun 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4425500 The complaint Mr K complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD) of the Woodford Income Focus Fund (WIFF). He complains that it did not properly discharge its role, and if it had done, he would not have suffered the financial losses h... (10 pages)View decision -
Decision Reference DRN-4793553
17 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4793553 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited (HL) gave misleading information about an investment she purchased. She says she’s now made a substantial financial loss as a result of this misleading information and would like compensation. What ... (7 pages)View decision -
Decision Reference DRN-2933532
15 Feb 2022 Financial Administration Services Limited Not upheldInvestmentsDRN-2933532 The complaint Mr B’s unhappy that he was drawn into high risk investment and wasn’t provided with adequate advice from Financial Administration Services Limited (“Fidelity”). What happened The facts aren’t in dispute. In summary Mr B had some previous investment experience and ... (2 pages)View decision -
Decision Reference DRN-6048275
30 Dec 2025 West Park Investment Partnership Limited UpheldPensions and AnnuitiesDRN-6048275 The complaint Mr F complains he was given unsuitable advice to transfer two defined benefit (‘DB’) pensions he held and believes West Park Investment Partnership Limited (‘WP’) has a responsibility for that advice. He also says WP didn’t invest and manage his transferred DB ... (14 pages)View decision -
Decision Reference DRN-5160936
25 Nov 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5160936 The complaint Mr J complains about Hargreaves Lansdown Asset Management Limited’s (‘HL’) promotion and monitoring of the Woodford Equity Income Fund (‘WEIF’) as well as the costs he’s incurred from the wind up of WEIF. What happened The WEIF was managed by Neil Woodford, wh... (10 pages)View decision -
Decision Reference DRN-6048235
30 Dec 2025 West Park Investment Partnership Limited UpheldPensions and AnnuitiesDRN-6048235 The complaint Mrs F complains she was given unsuitable advice to transfer a defined benefit (‘DB’) pensions she held and believes West Park Investment Partnership Limited (‘WP’) has a responsibility for that advice. She also says WP didn’t invest and manage her transferred D... (10 pages)View decision -
Decision Reference DRN-4748478
19 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4748478 The complaint Mr E complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. Mr E says HL failed to warn investors about problems with ... (9 pages)View decision -
Decision Reference DRN-4695320
30 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4695320 The complaint Mr M complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading information when promoting a fund, which he invested in through a Self-Invested Personal Pension (SIPP) and an ISA. When its performance declined, he considered selling but he w... (8 pages)View decision -
Decision Reference DRN-4698099
29 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4698099 The complaint Mrs H complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave her misleading information about an investment she bought from it. Mrs H said she’d now made a substantial financial loss as a result of this misleading information and would like compen... (7 pages)View decision