We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 336 results
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Decision Reference DRN-4546633
30 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4546633 The complaint Mr K complains Hargreaves Lansdown Advisory Services Limited (HL) misadvised him to invest in the Woodford Income Focus Fund (WIFF). He says he made a substantial financial loss as a result of this advice and misleading information. And he’d like compensation. ... (7 pages)View decision -
Decision Reference DRN-2792587
11 Mar 2022 LEBC Group Limited UpheldInvestmentsDRN-2792587 The complaint Mr D has complained about the advice he received from LEBC Group Limited to invest his pension the Woodford Equity Income Fund. What happened The facts are well known to the parties so I won’t repeat them in detail here. In summary LEBC advised Mr D in late 2017 w... (5 pages)View decision -
Decision Reference DRN-2728483
9 Apr 2021 Smith & Williamson Investment Management LLP Not upheldInvestmentsDRN-2728483 The complaint Ms H complains that Smith & Williamson Investment Management LLP (SWIM) wrongly advised her to take out a risk-based Junior ISA (for her grandson) and then mismanaged the investment. What happened Ms H said that SWIM invested most of her money in the Woodford ... (3 pages)View decision -
Decision Reference DRN-5111923
14 Feb 2025 Northern Trust Global Services SE Not upheldInvestmentsDRN-5111923 The complaint Mr M complains that Northern Trust Global Services SE failed to meet its responsibilities as depositary of the Woodford Equity Income Fund (WEIF). What happened Mr M invested just over £148,480 in the WEIF in January 2017 via his SIPP and sold £10,000 later on.... (9 pages)View decision -
Decision Reference DRN-5219282
6 Feb 2025 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5219282 The complaint Mr K complains that Hargreaves Lansdown Advisory Service (“HLAS”) advised him to invest in the Woodford Equity Income Fund (“WEIF”) when it had grave concerns about the fund internally and that it knowingly misled him about the fund. What happened In 2017 Mr K ... (7 pages)View decision -
Decision Reference DRN-5219281
17 Jan 2025 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5219281 The complaint Mrs K complains that Hargreaves Lansdown Advisory Service (“HLAS”) advised her to invest in the Woodford Equity Income Fund (“WEIF”) when it had grave concerns about the fund internally and that it knowingly misled her about the fund. What happened In 2017 Mrs ... (7 pages)View decision -
Decision Reference DRN-4074019
17 Oct 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4074019 The complaint Mr T complains about the actions of Hargreaves Lansdown Asset Management Limited (‘HL’) after investing in the Woodford Income Focus Fund (‘WIFF’) in his pension. He says they: Recommended the fund by including it in their Wealth List despite its poor perform... (6 pages)View decision -
Decision Reference DRN-4299711
14 Aug 2023 Quilter Financial Services Ltd Not upheldInvestmentsDRN-4299711 The complaint Mr D has complained about delays he feels Quilter Financial Services Ltd (Quilter) caused in actioning his request to withdraw his Tax-Free Cash out of his pension. As a result of this he feels he has suffered significant financial loss which he wants Quilter to r... (5 pages)View decision -
Decision Reference DRN-3476984
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3476984 The complaint Mr K complains about an investment called the Woodford Income Focus Fund (WIFF) Hargreaves Lansdown Asset Management Limited (HLAM) promoted to him and which he invested in. What happened Mr K had a self-invested personal pension (SIPP) with HLAM. In May 2018 he i... (4 pages)View decision -
Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision
