We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 358 results
-
Decision Reference DRN-5111975
19 Jun 2025 Northern Trust Global Services SE Not upheldInvestmentsDRN-5111975 The complaint Mr C complains that Northern Trust Global Services SE failed to meet its responsibilities as depositary of the Woodford Equity Income Fund (WEIF). What happened Mr C invested just under £35,000 in the WEIF via his stocks and shares ISA, between October 2014 and... (7 pages)View decision -
Decision Reference DRN-4937968
7 Aug 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4937968 The complaint Mr W complains that St. James’s Place Wealth Management Plc (SJP) has not answered his questions about how it managed his pension portfolio, particularly in relation to certain losses his portfolio sustained in the UK Equity Fund portion of it. What happened In... (6 pages)View decision -
Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision -
Decision Reference DRN-4778338
5 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778338 The complaint Mr C complains Hargreaves Lansdown Asset Management Limited (HL) failed to provide sufficient information about a fund he invested in through its Multi-Manager Income & Growth fund. He says he relied on information when investing and has now suffered losses... (5 pages)View decision -
Decision Reference DRN-5005284
12 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5005284 The complaint Mrs B complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL). In particular, she complains about the advice it gave her to invest in two funds managed by Woodford because she says they weren’t suitable for a cauti... (8 pages)View decision -
Decision Reference DRN7655421
8 Mar 2016 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMs H complains Hargreaves Lansdown Asset Management Limited (HL) failed to process her instruction to invest her ISA-held funds into the CF Woodford Equity Income Fund (CF fund).backgroundThe background and circumstances of this complaint are set out within my provision... (4 pages)View decision -
Decision Reference DRN-5207392
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207392 The complaint Mr F has complained about the service he received in the management of his portfolio from Murdoch Asset Management Limited (‘MAM’). To put the matter right Mr F would like to be put in the position he would have been in if he had invested in a FTSE 100 tracker ... (10 pages)View decision -
Decision Reference DRN-4582525
12 Sep 2024 Hargreaves Lansdown Fund Managers Limited Not upheldInvestmentsDRN-4582525 The complaint Mr H complains about the decisions made by Hargreaves Lansdown Fund Managers Limited (HLFM) in respect of investments he held in Multi-Manager Funds (MMF) which it managed on his behalf. He is concerned about losses he made in a specific fund and believes HLFM ... (4 pages)View decision -
Decision Reference DRN3704206
22 Jan 2016 Interactive Investor Trading Limited UpheldInvestment and pensionsMrs T has complained about the delays she has experienced in transferring an ISA and funds to Interactive Investor Trading Limited and the errors it made during the transfer. She also complains that she was unable to get an accurate breakdown of what had happened t... (4 pages)View decision -
Decision Reference DRN-4101094
27 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4101094 The complaint Mr B complains that Hargreaves Lansdown Advisory Services Limited (HL) wrongly advised him to invest in the Woodford Equity Income Fund (WEIF). What happened The WEIF The WEIF was managed by Neil Woodford, who left Invesco Perpetual in 2013 to set up Woodford ... (8 pages)View decision
