We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364 results
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Decision Reference DRN-4078897
28 Feb 2024 Link Fund Solutions Limited Not upheldInvestmentsDRN-4078897 The complaint Mr F complains about Link Fund Solutions Limited’s role as Authorised Corporate Director (ACD). In particular, he complains that its actions or inactions in relation to another investment it was ACD for, directly caused his investment losses in the Woodford Income... (5 pages)View decision -
Decision Reference DRN-5005284
12 Sep 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-5005284 The complaint Mrs B complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL). In particular, she complains about the advice it gave her to invest in two funds managed by Woodford because she says they weren’t suitable for a cauti... (8 pages)View decision -
Decision Reference DRN-3476984
21 Nov 2023 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-3476984 The complaint Mr K complains about an investment called the Woodford Income Focus Fund (WIFF) Hargreaves Lansdown Asset Management Limited (HLAM) promoted to him and which he invested in. What happened Mr K had a self-invested personal pension (SIPP) with HLAM. In May 2018 he i... (4 pages)View decision -
Decision Reference DRN-4299711
14 Aug 2023 Quilter Financial Services Ltd Not upheldInvestmentsDRN-4299711 The complaint Mr D has complained about delays he feels Quilter Financial Services Ltd (Quilter) caused in actioning his request to withdraw his Tax-Free Cash out of his pension. As a result of this he feels he has suffered significant financial loss which he wants Quilter to r... (5 pages)View decision -
Decision Reference DRN-4937968
7 Aug 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4937968 The complaint Mr W complains that St. James’s Place Wealth Management Plc (SJP) has not answered his questions about how it managed his pension portfolio, particularly in relation to certain losses his portfolio sustained in the UK Equity Fund portion of it. What happened In... (6 pages)View decision -
Decision Reference DRN-5111975
19 Jun 2025 Northern Trust Global Services SE Not upheldInvestmentsDRN-5111975 The complaint Mr C complains that Northern Trust Global Services SE failed to meet its responsibilities as depositary of the Woodford Equity Income Fund (WEIF). What happened Mr C invested just under £35,000 in the WEIF via his stocks and shares ISA, between October 2014 and... (7 pages)View decision -
Decision Reference DRN-4582525
12 Sep 2024 Hargreaves Lansdown Fund Managers Limited Not upheldInvestmentsDRN-4582525 The complaint Mr H complains about the decisions made by Hargreaves Lansdown Fund Managers Limited (HLFM) in respect of investments he held in Multi-Manager Funds (MMF) which it managed on his behalf. He is concerned about losses he made in a specific fund and believes HLFM ... (4 pages)View decision -
Decision Reference DRN-6040392
22 Dec 2025 Alan Steel (Asset Management) Limited Not upheldPensions and AnnuitiesDRN-6040392 The complaint Mrs W complains that Alan Steel (Asset Management) Limited (‘ASAM’) provided her with unsuitable investment advice and poor service in the later years of their advisory relationship, causing her financial loss and distress. Mrs W is represented in this complai... (10 pages)View decision -
Decision Reference DRN-4778338
5 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4778338 The complaint Mr C complains Hargreaves Lansdown Asset Management Limited (HL) failed to provide sufficient information about a fund he invested in through its Multi-Manager Income & Growth fund. He says he relied on information when investing and has now suffered losses... (5 pages)View decision -
Decision Reference DRN-5184780
3 Dec 2024 Alan Steel (Asset Management) Limited Not upheldInvestmentsDRN-5184780 The complaint Mr and Mrs R have complained about the advice they received from Alan Steel (Asset Management) Limited (‘ASAM’) regarding their investment in the Woodford Equity Income Fund (‘WEIF’). They have also complained about the information they received about the WEIF ... (5 pages)View decision