We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 339 results
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Decision Reference DRN-4141733
5 Jun 2023 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-4141733 The complaint Mr G has complained about the length of time it took Embark Investment Services Limited to switch his pension with them to his new provider. He says the delays they caused resulted in him losing out on investment growth in his new pension. Mr G would like Embark t... (7 pages)View decision -
Decision Reference DRN-4729146
7 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4729146 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited (‘HL’) are misrepresenting the true net cost of one of the investment funds on his pension statement. What happened The investment in question that Mr D bought from HL was called the Woodford Equ... (4 pages)View decision -
Decision Reference DRN-4689470
22 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4689470 The complaint Miss C complains Hargreaves Lansdown Asset Management Limited (HL) provided mis- leading and insufficient information about the performance of a fund which she invested in through a Self-Invested Personal Pension (SIPP). She says she was given false reassurances a... (6 pages)View decision -
Decision Reference DRN-3331637
7 Mar 2022 abrdn Financial Planning And Advice Limited UpheldInvestmentsDRN-3331637 The complaint Mrs P has complained about the way 1825 Financial Planning and Advice Limited (1825) has managed her investment portfolios. She feels that no work or active management was carried out during the periods of 2017 to 2019. She’s also unhappy that the Woodford Equity ... (7 pages)View decision -
Decision Reference DRN-2443143
30 Mar 2021 House Independent Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-2443143 The complaint Mr B has complained about the service he’s received from House Independent Financial Advisers Ltd (House IFA) in relation to the management and provision of advice concerning his investments in a personal pension. He’s complained that no advice has been provided s... (7 pages)View decision -
Decision Reference DRN9253988
7 Feb 2017 Hills Garages (Woodford) Ltd. Not upheldPayment protection insurance (PPI)Mr T complains that Hills Garages (Woodford) Ltd. (‘Hills’) mis-sold him payment protection insurance (PPI) when he took out hire-purchase for a car.backgroundIn August 2008 Mr T bought a car from Hills on hire-purchase. Hills sold him PPI with the credit. The pol... (2 pages)View decision -
Decision Reference DRN-4041929
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041929 The complaint Mr M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of his portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 2019... (2 pages)View decision -
Decision Reference DRN-5207369
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207369 The complaint Mrs E has complained about the management of her son’s Junior ISAs (‘JISA’) by Murdoch Asset Management Limited (‘MAM’). She says there was a delay in the JISAs being set up and they didn’t perform as well as promised. Contrary to instructions, shares were sold... (10 pages)View decision -
Decision Reference DRN-2379059
25 Mar 2022 2 Plan Wealth Management Limited Not upheldInvestmentsDRN-2379059 The complaint Mr W complains that 2 Plan Wealth Management Limited (“2 Plan”) recommended he invest in the Woodford Equity Income Fund (“WEIF) and, furthermore, didn’t advise him to withdraw from it when there were signs of it failing. What happened Mr W first met with the advi... (3 pages)View decision -
Decision Reference DRN-4041939
30 Mar 2023 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4041939 The complaint Mrs M complains that Hargreaves Lansdown Advisory Services Limited (“HLAS”) gave an unsuitable recommendation to invest part of her portfolio into the Wood Income Focus Fund (“WIFF”) and failed in its duty of care. What happened Following a meeting in February 201... (3 pages)View decision
