We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN-5395201
25 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5395201 The complaint Mr T, through a representative, says Zopa Bank Limited irresponsibly lent to him. What happened Zopa operates the lending platform which gave Mr T a 60-month loan for £13,640 on 2 February 2017. The monthly repayments were £271.54 and the total repayable was £1... (3 pages)View decision -
Decision Reference DRN-3121456
23 Nov 2021 Zopa Limited Not upheldConsumer CreditDRN-3121456 The complaint Mr P says Zopa Limited arranged a loan for him irresponsibly. What happened Mr P took out a 36-month loan through Zopa for £1,000 in June 2019. The monthly repayment was £36.99 and the total repayable was £1,331.64. Mr P says the loan caused him financial hardship... (3 pages)View decision -
Decision Reference DRN-4591860
8 Mar 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4591860 The complaint Mr S complains Zopa Bank Limited provided him with an unaffordable credit card. Mr S is represented by a claims management company, but for ease I’ll refer to all submissions as though they are his own. What happened Zopa Bank provided Mr S with a credit card with... (4 pages)View decision -
Decision Reference DRN-3959866
5 Apr 2023 Plata Finance Limited UpheldConsumer CreditDRN-3959866 The complaint Miss D complains Plata Finance Limited trading as “Zopa” (then trading as Zopa Limited) irresponsibly provided her with a loan that was unaffordable for her. What happened Zopa provided Miss D with a loan of £4,000 in August 2018. The loan was for over a term of 4... (5 pages)View decision -
Decision Reference DRN-4496819
16 Feb 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4496819 The complaint Miss C says Zopa Bank Limited irresponsibly lent to her. What happened Miss C took out a 24-month loan for £15,000 in April 2022. The monthly repayments were £682.67 and the total repayable was £16,383.99. Miss C started to have problems making her repayments in J... (3 pages)View decision -
Decision Reference DRN-5434953
28 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5434953 The complaint In summary, Mr D complains that Zopa Bank Limited, shouldn’t have provided him with a loan in 2017 that was unaffordable for him. In bringing his complaint, Mr D is represented by a business that I will refer to as S. What happened In January 2017 Zopa provide... (5 pages)View decision -
Decision Reference DRN-4669988
23 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4669988 The complaint Mr B has complained through a representative that Zopa Bank Limited (“Zopa”) didn’t conduct sufficient affordability checks before it lent to him. What happened Zopa operated a lending platform which gave Mr B a 36-month loan for £10,000 on 11 November 20219. The ... (4 pages)View decision -
Decision Reference DRN-4933438
12 Sep 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4933438 The complaint Mr G, through his representative, complains that Zopa Bank Limited lent to him irresponsibly. What happened Mr G took two loans and this table gives some brief details. Loan Approved Amount Repayments Term Repaid 1 24 July 2019 £3,000 plus loan fee £181 18 mon... (5 pages)View decision -
Decision Reference DRN-3879624
14 Jul 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3879624 The complaint Mr M complains Zopa Bank Limited irresponsibly arranged him with two unaffordable loans. What happened Zopa Bank arranged the following loans for Mr M: Loan Date of loan Capital amount Term (months) Monthly repayments Total repayable value Loan 1 October 2020 £3,0... (4 pages)View decision -
Decision Reference DRN-4020312
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4020312 The complaint Mr W complains that Zopa Bank Limited was irresponsible to lend to him. What happened Mr W took out a £2,000 loan with Zopa on 26 December 2021. He needed to repay £56.94 per month for 60 months. Mr W says that if Zopa had carried out better checks it would have f... (4 pages)View decision
