We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
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Decision Reference DRN-4961563
20 Aug 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4961563 The complaint Mr M complains that Zopa Bank Limited have irresponsibly lent to him. What happened Mr M was approved for a Zopa credit card in November 2022 with a £1,000 credit limit. He says it was irresponsible for Zopa to approve his application based on his credit histor... (3 pages)View decision -
Decision Reference DRN-4148187
23 May 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4148187 The complaint Ms B says Zopa Bank Limited irresponsibly lent to her. What happened Zopa operates the lending platform which gave Ms B a 60-month loan for £20,000 in November 2015. The monthly repayments were £429.09 and the total repayable was £25,745.40. The loan defaulted in ... (3 pages)View decision -
Decision Reference DRN-4952099
7 Aug 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4952099 The complaint Mr H complains through a Claims Management Company (“CMC”), that Zopa Bank Limited (“Zopa ”) lent to him irresponsibly. Mr H further says Zopa failed to conduct proportionate checks prior to approving his personal loan and the lending was unaffordable. For ea... (4 pages)View decision -
Decision Reference DRN-3293542
18 Mar 2022 Zopa Limited UpheldConsumer CreditDRN-3293542 The complaint Mr M complains about Zopa Limited’s (“Zopa”) role in facilitating a finance agreement between him and a third party. What happened I set out what happened leading up to and in the course of Mr M’s complaint in my provisional decision, which I issued earlier this y... (7 pages)View decision -
Decision Reference DRN-4395160
12 Oct 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4395160 The complaint Miss T complains that Zopa Bank Limited was irresponsible in its lending to her. What happened Miss T was provided with a £4,000 loan in November 2018. The loan was repayable over 36 months with monthly repayments of around £129. Miss T says that adequate checks w... (3 pages)View decision -
Decision Reference DRN-4736154
11 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4736154 The complaint Ms P complaints that Zopa Bank Limited (“Zopa”) gave her a loan she couldn’t afford to repay. What happened In January 2022 Zopa gave Ms P a loan for £15,000. The loan was to be repaid over 36 months at a monthly repayment of £514.63. The APR on the loan was 15.2%... (3 pages)View decision -
Decision Reference DRN-5395201
25 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5395201 The complaint Mr T, through a representative, says Zopa Bank Limited irresponsibly lent to him. What happened Zopa operates the lending platform which gave Mr T a 60-month loan for £13,640 on 2 February 2017. The monthly repayments were £271.54 and the total repayable was £1... (3 pages)View decision -
Decision Reference DRN-3121456
23 Nov 2021 Zopa Limited Not upheldConsumer CreditDRN-3121456 The complaint Mr P says Zopa Limited arranged a loan for him irresponsibly. What happened Mr P took out a 36-month loan through Zopa for £1,000 in June 2019. The monthly repayment was £36.99 and the total repayable was £1,331.64. Mr P says the loan caused him financial hardship... (3 pages)View decision -
Decision Reference DRN-4346945
13 Sep 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4346945 The complaint Mrs E complains that Zopa Bank Limited irresponsibly lent to her. What happened In February 2021 Mrs E entered into an unsecured fixed sum loan agreement with Zopa. Under this agreement Mrs E borrowed the sum of £12,000 to be paid back over a period of 60 months. ... (3 pages)View decision -
Decision Reference DRN-4496819
16 Feb 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4496819 The complaint Miss C says Zopa Bank Limited irresponsibly lent to her. What happened Miss C took out a 24-month loan for £15,000 in April 2022. The monthly repayments were £682.67 and the total repayable was £16,383.99. Miss C started to have problems making her repayments in J... (3 pages)View decision
