We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
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Decision Reference DRN-4378714
6 Oct 2023 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4378714 The complaint Mr H complains that Zopa Bank Limited trading as Zopa was irresponsible to offer him a credit card and increase his limit later on. What happened Zopa opened a credit card account for Mr H in August 2021. This type of credit was an open- ended or running account f... (3 pages)View decision -
Decision Reference DRN-4148187
23 May 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4148187 The complaint Ms B says Zopa Bank Limited irresponsibly lent to her. What happened Zopa operates the lending platform which gave Ms B a 60-month loan for £20,000 in November 2015. The monthly repayments were £429.09 and the total repayable was £25,745.40. The loan defaulted in ... (3 pages)View decision -
Decision Reference DRN-5489188
28 Apr 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5489188 The complaint Mr B’s complaint is about two credit cards issued to him by Zopa Bank Limited in 2021 and 2023 respectively. Mr B says Zopa acted irresponsibly when it gave him the credit cards. To resolve the complaint Mr B would like Zopa to write off the balances, remove al... (3 pages)View decision -
Decision Reference DRN-4666574
11 Mar 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4666574 The complaint Mr J complains that Zopa Bank Limited lent irresponsibly when it approved a loan application he made. What happened In March 2022 Mr J applied for £5,000 loan with Zopa. Mr J’s explained that during this time he was suffering with mental illness that meant he was ... (4 pages)View decision -
Decision Reference DRN-4961563
20 Aug 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4961563 The complaint Mr M complains that Zopa Bank Limited have irresponsibly lent to him. What happened Mr M was approved for a Zopa credit card in November 2022 with a £1,000 credit limit. He says it was irresponsible for Zopa to approve his application based on his credit histor... (3 pages)View decision -
Decision Reference DRN-3293542
18 Mar 2022 Zopa Limited UpheldConsumer CreditDRN-3293542 The complaint Mr M complains about Zopa Limited’s (“Zopa”) role in facilitating a finance agreement between him and a third party. What happened I set out what happened leading up to and in the course of Mr M’s complaint in my provisional decision, which I issued earlier this y... (7 pages)View decision -
Decision Reference DRN-4736154
11 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4736154 The complaint Ms P complaints that Zopa Bank Limited (“Zopa”) gave her a loan she couldn’t afford to repay. What happened In January 2022 Zopa gave Ms P a loan for £15,000. The loan was to be repaid over 36 months at a monthly repayment of £514.63. The APR on the loan was 15.2%... (3 pages)View decision -
Decision Reference DRN-4395160
12 Oct 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4395160 The complaint Miss T complains that Zopa Bank Limited was irresponsible in its lending to her. What happened Miss T was provided with a £4,000 loan in November 2018. The loan was repayable over 36 months with monthly repayments of around £129. Miss T says that adequate checks w... (3 pages)View decision -
Decision Reference DRN-4346945
13 Sep 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4346945 The complaint Mrs E complains that Zopa Bank Limited irresponsibly lent to her. What happened In February 2021 Mrs E entered into an unsecured fixed sum loan agreement with Zopa. Under this agreement Mrs E borrowed the sum of £12,000 to be paid back over a period of 60 months. ... (3 pages)View decision -
Decision Reference DRN-3959866
5 Apr 2023 Plata Finance Limited UpheldConsumer CreditDRN-3959866 The complaint Miss D complains Plata Finance Limited trading as “Zopa” (then trading as Zopa Limited) irresponsibly provided her with a loan that was unaffordable for her. What happened Zopa provided Miss D with a loan of £4,000 in August 2018. The loan was for over a term of 4... (5 pages)View decision
