We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
-
Decision Reference DRN-2569346
8 Jul 2021 Zopa Limited Not upheldConsumer CreditDRN-2569346 Complaint Mr W has complained that Zopa Limited (“Zopa”) unfairly and irresponsibly arranged unaffordable loans for him. Background Zopa operated the electronic system in relation to lending which led to Mr W being provided with a first loan in March 2016. The loan was for £18... (5 pages)View decision -
Decision Reference DRN-4721834
2 May 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4721834 The complaint Mr B has complained that Zopa Bank Limited acted irresponsibly when it provided him with a credit card in July 2021. Background Mr B applied for a Zopa credit card in July 2021. His application was approved, and he was given a credit card with a £300 limit. At the... (3 pages)View decision -
Decision Reference DRN7860984
12 Dec 2018 Zopa Limited Not upheldInvestment and pensionsMrs M complains about how Zopa Limited (“Zopa”), a peer-to-peer lender, has managed and administered her investment account between January and June 2018.In particular Mrs M says she is unhappy with: the £407.71 of loan losses posted to her account in May 2018 th... (2 pages)View decision -
Decision Reference DRN-3146692
5 May 2022 Zopa Limited Not upheldConsumer CreditDRN-3146692 The complaint Ms W complains about the role played by Zopa Limited (“Zopa”) in facilitating a finance agreement between her and a third party. What happened In November 2019 Ms W tells us she entered into a finance agreement with the assistance of Zopa. Under this agreement Ms ... (4 pages)View decision -
Decision Reference DRN-4708300
3 Feb 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-4708300 The complaint Mr L complains that Zopa Bank Limited is holding him responsible for the debt on a loan he says he didn’t apply for. He also says the loan was unaffordable. What happened The background to this complaint is well known to both parties, so I won’t repeat everyth... (4 pages)View decision -
Decision Reference DRN-3587251
18 Jul 2022 Plata Finance Limited Not upheldConsumer CreditDRN-3587251 Complaint Mr T has complained that Zopa Limited (“Zopa”) unfairly and irresponsibly arranged an unaffordable loan for him. He says he was lent too much given his credit score. Background Zopa operated the electronic system in relation to lending which led to Mr T being provided... (5 pages)View decision -
Decision Reference DRN6776313
19 Mar 2018 Zopa Limited Not upheldBanking and creditMr W complains that Zopa Limited mis-sold him a loan.backgroundIn May 2016 Mr W borrowed £1,000 from Zopa. He had to repay this over three years, at about £40 a month. In November 2017 he complained to Zopa that he could not afford it, due to an addiction. He sa... (2 pages)View decision -
Decision Reference DRN-4707989
2 Apr 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4707989 The complaint Mr L complains that Zopa Bank Limited was irresponsible in its lending to him. Mr L is represented by a third party but for ease of reference I have referred to Mr L throughout this decision. What happened Mr L was provided with a £5,000 loan by Zopa in February 2... (2 pages)View decision -
Decision Reference DRN-3270895
1 Feb 2022 Zopa Limited Not upheldConsumer CreditDRN-3270895 The complaint Mr L complains that Zopa Limited lent to him in an irresponsible manner. What happened I issued a provisional decision on this complaint in December 2021. In that decision I explained why I didn’t think the complaint should be upheld. Both parties have received a ... (2 pages)View decision -
Decision Reference DRN-4679424
16 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4679424 The complaint Miss L complains that Zopa Bank Limited (“Zopa”) provided her with credit that she couldn’t afford to repay. What happened Zopa approved a loan of £5000 for Miss L in November 2022. The loan was to be repaid at £162.42 per month over a 48 month period. Miss L comp... (3 pages)View decision
