We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN-3584017
15 Jul 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3584017 Complaint Mr S has complained that Zopa Bank Limited (“Zopa”) provided him with an unaffordable loan. Background Zopa provided Mr S with a loan of £10,000.00 in June 2021. This loan had an APR of 28% and an 60-month term. This all meant the total amount repayable of £17,579.07,... (4 pages)View decision -
Decision Reference DRN-3881326
9 Jan 2023 Zopa Limited UpheldConsumer CreditDRN-3881326 Complaint Mrs A has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for her. Background Zopa operated the electronic system in relation to lending which led to Mrs A being provided with a loan in September 2018. The loan was for £4,000.00 and h... (4 pages)View decision -
Decision Reference DRN-3172988
30 May 2022 Zopa Limited UpheldConsumer CreditDRN-3172988 Complaint Mr S has complained that Zopa Limited (“Zopa”) unfairly arranged an unaffordable loan for him. He says he was struggling financially and had a poor credit history and the payments to this loan were unaffordable. Background Zopa operated the electronic system in relati... (5 pages)View decision -
Decision Reference DRN-3801763
30 Nov 2022 Zopa Limited UpheldConsumer CreditDRN-3801763 Complaint Mr J has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for him. Background Zopa operated the electronic system in relation to lending which led to Mr J being provided with a loan in February 2017. The loan was for £12,000.00 and had... (5 pages)View decision -
Decision Reference DRN-3098807
16 May 2022 Zopa Limited UpheldConsumer CreditDRN-3098807 Complaint Mr W has complained that Zopa Limited (“Zopa”) unfairly arranged an unaffordable loan for him. He says proper affordability checks would have shown the repayments to be high and more than he could afford. Background Zopa operated the electronic system in relation to l... (5 pages)View decision -
Decision Reference DRN-2743086
13 Sep 2021 Zopa Limited UpheldConsumer CreditDRN-2743086 Complaint Mrs F has complained that Zopa Limited (“Zopa”) unfairly arranged unaffordable guarantor loans for her. She says any checks would have shown that she couldn’t afford to repay what she was being lent. Background Zopa operated the electronic system in relation to lendi... (5 pages)View decision -
Decision Reference DRN-3098895
9 Nov 2021 Zopa Limited UpheldConsumer CreditDRN-3098895 Complaint Miss J has complained that Zopa Limited (“Zopa”) unfairly arranged unaffordable loans for her. She says proper affordability checks to establish whether she could afford to repay what she was being lent weren’t carried out. Background Zopa operated the electronic sys... (5 pages)View decision -
Decision Reference DRN-3825614
29 Nov 2022 Zopa Limited UpheldConsumer CreditDRN-3825614 Complaint Mr C has complained that Zopa Limited (“Zopa”) unfairly arranged for him to be provided with unaffordable loans. He says the appropriate checks weren’t carried out and this led to him being provided with unaffordable loans. Background Zopa operated the electronic syst... (9 pages)View decision -
Decision Reference DRN-4415923
26 Mar 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4415923 The complaint Miss G complains that Zopa Bank Limited are holding her to the terms of a loan that she didn’t apply for. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. ... (4 pages)View decision -
Decision Reference DRN-3965194
22 Feb 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3965194 Complaint Mr S has complained that Zopa Bank Limited (“Zopa”) unfairly provided him with unaffordable loans. Background Zopa provided Mr S with a first loan in July 2020. The loan was for £2,000.00 and was initially due to be repaid in 12 months. Mr S settled this loan early be... (8 pages)View decision
