We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
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Decision Reference DRN-4020312
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4020312 The complaint Mr W complains that Zopa Bank Limited was irresponsible to lend to him. What happened Mr W took out a £2,000 loan with Zopa on 26 December 2021. He needed to repay £56.94 per month for 60 months. Mr W says that if Zopa had carried out better checks it would have f... (4 pages)View decision -
Decision Reference DRN6776313
19 Mar 2018 Zopa Limited Not upheldBanking and creditMr W complains that Zopa Limited mis-sold him a loan.backgroundIn May 2016 Mr W borrowed £1,000 from Zopa. He had to repay this over three years, at about £40 a month. In November 2017 he complained to Zopa that he could not afford it, due to an addiction. He sa... (2 pages)View decision -
Decision Reference DRN-4721834
2 May 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4721834 The complaint Mr B has complained that Zopa Bank Limited acted irresponsibly when it provided him with a credit card in July 2021. Background Mr B applied for a Zopa credit card in July 2021. His application was approved, and he was given a credit card with a £300 limit. At the... (3 pages)View decision -
Decision Reference DRN-4676382
15 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4676382 The complaint Mr S, through his representative, complains that Zopa Bank Limited lent to him irresponsibly. What happened In December 2022 Mr S was approved for one loan from Zopa for £3,000, and the total to repay was £3,890.11. The repayments were £126.57 for the first one th... (4 pages)View decision -
Decision Reference DRN-3146692
5 May 2022 Zopa Limited Not upheldConsumer CreditDRN-3146692 The complaint Ms W complains about the role played by Zopa Limited (“Zopa”) in facilitating a finance agreement between her and a third party. What happened In November 2019 Ms W tells us she entered into a finance agreement with the assistance of Zopa. Under this agreement Ms ... (4 pages)View decision -
Decision Reference DRN-4591860
8 Mar 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4591860 The complaint Mr S complains Zopa Bank Limited provided him with an unaffordable credit card. Mr S is represented by a claims management company, but for ease I’ll refer to all submissions as though they are his own. What happened Zopa Bank provided Mr S with a credit card with... (4 pages)View decision -
Decision Reference DRN-4708300
3 Feb 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-4708300 The complaint Mr L complains that Zopa Bank Limited is holding him responsible for the debt on a loan he says he didn’t apply for. He also says the loan was unaffordable. What happened The background to this complaint is well known to both parties, so I won’t repeat everyth... (4 pages)View decision -
Decision Reference DRN-3270895
1 Feb 2022 Zopa Limited Not upheldConsumer CreditDRN-3270895 The complaint Mr L complains that Zopa Limited lent to him in an irresponsible manner. What happened I issued a provisional decision on this complaint in December 2021. In that decision I explained why I didn’t think the complaint should be upheld. Both parties have received a ... (2 pages)View decision -
Decision Reference DRN-3587251
18 Jul 2022 Plata Finance Limited Not upheldConsumer CreditDRN-3587251 Complaint Mr T has complained that Zopa Limited (“Zopa”) unfairly and irresponsibly arranged an unaffordable loan for him. He says he was lent too much given his credit score. Background Zopa operated the electronic system in relation to lending which led to Mr T being provided... (5 pages)View decision -
Decision Reference DRN-4679424
16 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4679424 The complaint Miss L complains that Zopa Bank Limited (“Zopa”) provided her with credit that she couldn’t afford to repay. What happened Zopa approved a loan of £5000 for Miss L in November 2022. The loan was to be repaid at £162.42 per month over a 48 month period. Miss L comp... (3 pages)View decision
