We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN-4028189
13 Apr 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4028189 The complaint Miss C complains that Zopa Bank Limited irresponsibly gave her a peer-to-peer loan she couldn’t afford. What happened In April 2022, Miss C applied for a peer-to-peer loan through Zopa for £20,000. She was required to pay 60 monthly repayments of £486.48. In June ... (3 pages)View decision -
Decision Reference DRN-4514661
14 Dec 2023 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4514661 The complaint Miss D complains that Zopa Bank Limited irresponsibly gave her a credit card she couldn’t afford to repay. What happened In July 2022, Miss D applied for a credit card with Zopa. She was given an initial credit limit of £600 for purchases and a further £1,000 for ... (2 pages)View decision -
Decision Reference DRN-3901896
16 Jan 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-3901896 The complaint Mrs L complains that Zopa Bank Limited irresponsibly allowed her to open a credit card account which was unaffordable. What happened Mrs L says she opened the Zopa credit card account in 2022 and says it was unaffordable. She says Zopa has agreed the account was u... (2 pages)View decision -
Decision Reference DRN-3681339
12 Oct 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3681339 The complaint Mr C complains that Zopa Bank Limited irresponsibly lent to him. He says he couldn’t afford the loan he was lent. To put things right, he’d like Zopa to write off the debt and remove adverse information from his credit file. What happened Zopa lent Mr C a loan for... (2 pages)View decision -
Decision Reference DRN-4487067
15 Dec 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-4487067 The complaint Mrs P complains that Zopa Bank Limited irresponsibly provided her with a credit card account she couldn’t afford. What happened In January 2023, Zopa opened a credit card account for Mrs P with a credit limit of £1,200. Later in 2023, Mrs P complained to Zopa that... (3 pages)View decision -
Decision Reference DRN-4951391
8 Aug 2024 Plata Finance Limited UpheldConsumer CreditDRN-4951391 The complaint Mr B complains Plata Finance Limited (at the time trading as Zopa Limited) irresponsibly arranged a loan for him. Mr B’s complaint is being managed by a representative, but for ease I’ll refer to all submissions as though they are his own. What happened In Apr... (4 pages)View decision -
Decision Reference DRN-4355729
20 Sep 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4355729 The complaint Mr B has complained that Zopa Bank Limited (“Zopa”) acted irresponsibly when it provided him with a £10,000 loan in July 2021. Background Mr B was approved for a £10,000 loan from Zopa in July 2021. He has told us that he is a compulsive gambler and that the loan ... (3 pages)View decision -
Decision Reference DRN-4677218
2 Apr 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4677218 The complaint Miss H complains that Zopa Bank Limited (Zopa) lent to her irresponsibly. What happened In December 2021, Miss H applied for a credit card from Zopa. It was agreed with a limit of £200. In July 2023, Zopa offered to increase the limit to £600. Date Limit January 2... (3 pages)View decision -
Decision Reference DRN-4785026
23 May 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4785026 The complaint Mr K is complaining about Zopa Bank Limited because he says it lent irresponsibly when providing a loan he couldn’t afford. What happened In October 2013, Mr K took a loan for £3,000 with Zopa. The loan was repayable over 24 months with a monthly payment of £169. ... (2 pages)View decision -
Decision Reference DRN-4818593
10 Jun 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4818593 The complaint Mr D is complaining about Zopa Bank Limited because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened Mr D applied for and was approved for a series of loans with Zopa as follows: Loan 1 - January 2022 - £5,000 with monthly repa... (3 pages)View decision
