We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
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Decision Reference DRN-3584017
15 Jul 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3584017 Complaint Mr S has complained that Zopa Bank Limited (“Zopa”) provided him with an unaffordable loan. Background Zopa provided Mr S with a loan of £10,000.00 in June 2021. This loan had an APR of 28% and an 60-month term. This all meant the total amount repayable of £17,579.07,... (4 pages)View decision -
Decision Reference DRN-2743086
13 Sep 2021 Zopa Limited UpheldConsumer CreditDRN-2743086 Complaint Mrs F has complained that Zopa Limited (“Zopa”) unfairly arranged unaffordable guarantor loans for her. She says any checks would have shown that she couldn’t afford to repay what she was being lent. Background Zopa operated the electronic system in relation to lendi... (5 pages)View decision -
Decision Reference DRN-4415923
26 Mar 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4415923 The complaint Miss G complains that Zopa Bank Limited are holding her to the terms of a loan that she didn’t apply for. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. ... (4 pages)View decision -
Decision Reference DRN-3965194
22 Feb 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3965194 Complaint Mr S has complained that Zopa Bank Limited (“Zopa”) unfairly provided him with unaffordable loans. Background Zopa provided Mr S with a first loan in July 2020. The loan was for £2,000.00 and was initially due to be repaid in 12 months. Mr S settled this loan early be... (8 pages)View decision -
Decision Reference DRN-3825614
29 Nov 2022 Zopa Limited UpheldConsumer CreditDRN-3825614 Complaint Mr C has complained that Zopa Limited (“Zopa”) unfairly arranged for him to be provided with unaffordable loans. He says the appropriate checks weren’t carried out and this led to him being provided with unaffordable loans. Background Zopa operated the electronic syst... (9 pages)View decision -
Decision Reference DRN-4866797
8 Jul 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4866797 Complaint Mr G has complained about a loan Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says he shouldn’t have been lent to and this would have been apparent had his credit file been looked at properly. Background Likely Loans provided Mr G with a lo... (2 pages)View decision -
Decision Reference DRN-4485473
14 Feb 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4485473 The complaint Mr A complains Zopa Bank Limited lent irresponsibly by approving two loan applications he made. What happened Mr A applied for a loan of £10,000 over 36 months with Zopa in December 2016. The reason for the loan was given as debt consolidation. In his application,... (3 pages)View decision -
Decision Reference DRN-3518447
7 Jun 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3518447 Complaint Mr M is unhappy with what Zopa Bank Limited (“Zopa”) agreed to do to put things right after he complained that it irresponsibly provided him with a loan. Background While Zopa never agreed with Mr M’s complaint, it eventually agreed to write off the outstanding balanc... (2 pages)View decision -
Decision Reference DRN-4514661
14 Dec 2023 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4514661 The complaint Miss D complains that Zopa Bank Limited irresponsibly gave her a credit card she couldn’t afford to repay. What happened In July 2022, Miss D applied for a credit card with Zopa. She was given an initial credit limit of £600 for purchases and a further £1,000 for ... (2 pages)View decision -
Decision Reference DRN-4487067
15 Dec 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-4487067 The complaint Mrs P complains that Zopa Bank Limited irresponsibly provided her with a credit card account she couldn’t afford. What happened In January 2023, Zopa opened a credit card account for Mrs P with a credit limit of £1,200. Later in 2023, Mrs P complained to Zopa that... (3 pages)View decision
