We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN-4785026
23 May 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4785026 The complaint Mr K is complaining about Zopa Bank Limited because he says it lent irresponsibly when providing a loan he couldn’t afford. What happened In October 2013, Mr K took a loan for £3,000 with Zopa. The loan was repayable over 24 months with a monthly payment of £169. ... (2 pages)View decision -
Decision Reference DRN-4849799
12 Aug 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4849799 The complaint Ms S is being represented by a claims manager. She’s complaining about Zopa Bank Limited because she says it lent irresponsibly by providing her with a loan she couldn’t afford. What happened In October 2021, Ms S took a loan with Zopa for £10,000 over a term o... (3 pages)View decision -
Decision Reference DRN-2956094
3 Aug 2021 Zopa Limited UpheldConsumer CreditDRN-2956094 The complaint Mr D complains that Zopa Limited (“Zopa”) unfairly and irresponsibly arranged an unaffordable loan for him. Mr D is represented in his complaint by a third party. But for ease I will refer to any submissions made by the third party as if they had been made by Mr D... (4 pages)View decision -
Decision Reference DRN-4469071
21 Nov 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4469071 The complaint Mr S complains that Zopa Bank Limited irresponsibly gave him a fixed sum loan agreement he couldn’t afford to repay. What happened In March 2021, Mr S applied for a fixed sum loan with Zopa. He declared the loan was to be used to consolidate existing debts. The lo... (4 pages)View decision -
Decision Reference DRN-4400928
16 Oct 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4400928 The complaint Mr G has complained that Zopa Bank Limited acted irresponsibly when it provided him with both a hire purchase agreement and an unsecured personal loan in 2021. What happened Mr G applied for a hire purchase agreement for £5,000 in June 2021 and an unsecured person... (4 pages)View decision -
Decision Reference DRN-3463418
10 May 2022 Zopa Bank Limited Not upheldConsumer CreditDRN-3463418 The complaint Mr O complained that Zopa Bank Limited (‘Zopa’) provided him with a personal loan that was unaffordable, and later unfairly applied a default. What happened The background to this complaint is well known to both parties. So, I’ll only provide an overview of key ev... (3 pages)View decision -
Decision Reference DRN-4663375
3 Apr 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4663375 The complaint Mr B is complaining about Zopa Bank Limited because he says it lent irresponsibly when providing him with a credit card. He says he had a gambling problem for which he’s receiving treatment and he shouldn’t have been given access to further credit. What happened O... (4 pages)View decision -
Decision Reference DRN-4665440
6 Mar 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4665440 The complaint Ms M complains that Zopa Bank Limited (“Zopa”) is holding her liable for the debt on a loan taken out in her name as the result of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief sum... (3 pages)View decision -
Decision Reference DRN-2343952
24 Mar 2021 Zopa Bank Limited Not upheldConsumer CreditDRN-2343952 The complaint Mr B complains that Zopa Bank Limited irresponsibly approved a fixed sum loan agreement that he couldn’t afford. What happened In October 2016, Mr B took out a fixed sum loan agreement from Zopa for £10,000, which was to be used to consolidate some of his existing... (4 pages)View decision -
Decision Reference DRN-4784372
22 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4784372 The complaint Mr R is complaining about Zopa Bank Limited because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened Following his application, in May 2013, Mr R was given a loan with Zopa for £15,000. The loan was repayable over 3 years with a... (4 pages)View decision
