We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171 results
-
Decision Reference DRN-5319525
19 Mar 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5319525 The complaint Mr M complains Plata Finance Limited (at the time trading as Zopa Limited) irresponsibly arranged two unaffordable loans for him. Mr M is represented by a claims management company, but for ease I’ll refer to all submissions as though they are his own. What ha... (4 pages)View decision -
Decision Reference DRN-4663375
3 Apr 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4663375 The complaint Mr B is complaining about Zopa Bank Limited because he says it lent irresponsibly when providing him with a credit card. He says he had a gambling problem for which he’s receiving treatment and he shouldn’t have been given access to further credit. What happened O... (4 pages)View decision -
Decision Reference DRN-4784372
22 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4784372 The complaint Mr R is complaining about Zopa Bank Limited because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened Following his application, in May 2013, Mr R was given a loan with Zopa for £15,000. The loan was repayable over 3 years with a... (4 pages)View decision -
Decision Reference DRN-4400928
16 Oct 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4400928 The complaint Mr G has complained that Zopa Bank Limited acted irresponsibly when it provided him with both a hire purchase agreement and an unsecured personal loan in 2021. What happened Mr G applied for a hire purchase agreement for £5,000 in June 2021 and an unsecured person... (4 pages)View decision -
Decision Reference DRN-4469071
21 Nov 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4469071 The complaint Mr S complains that Zopa Bank Limited irresponsibly gave him a fixed sum loan agreement he couldn’t afford to repay. What happened In March 2021, Mr S applied for a fixed sum loan with Zopa. He declared the loan was to be used to consolidate existing debts. The lo... (4 pages)View decision -
Decision Reference DRN-4001303
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4001303 The complaint Mr W is unhappy Zopa Bank Ltd is pursuing him for a loan applied for in his name as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In May 2022 Mr W was unfortunately caught ... (4 pages)View decision -
Decision Reference DRN9499312
24 Sep 2020 Zopa Limited Not upheldBanking and creditMr M complains that Zopa Limited irresponsibly sold him two personal loans he could not afford, and then sold them to a third party.background Mr M is represented in this complaint by his father.In November 2014 Mr M took out a peer-to-peer loan brokered by Zopa and administered on Zopa’s ... (5 pages)View decision -
Decision Reference DRN-3181017
30 Nov 2021 Zopa Limited Not upheldConsumer CreditDRN-3181017 The complaint Miss M complains about a loan she took out with Zopa Limited (“Zopa”). In particular Miss M complains she could not afford the lending so Zopa acted irresponsibly in giving her the loan. What happened In September 2019 Miss M tells us she was not looking to apply ... (5 pages)View decision -
Decision Reference DRN-3293516
14 Mar 2022 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-3293516 The complaint Mr M complains about Tesco Personal Finance Plc trading as Tesco Bank’s decision to lend to him. What happened I set out the background to Mr M’s complaint in the provisional decision which I issued earlier this year. But, for ease of reading, I will set out what ... (6 pages)View decision -
Decision Reference DRN-4836857
5 Jun 2024 Lendable Ltd UpheldConsumer CreditDRN-4836857 The complaint Miss B is complaining about Lendable Ltd because she says it lent irresponsibly when providing her a number of loans she couldn’t afford. What happened Between 2020 and 2023, Miss B took the following loans with Lendable: Loan 1 – November 2020 - £1,055 repayable... (5 pages)View decision
