We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 235 results
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Decision Reference DRN-2649890
6 May 2021 Zopa Bank Limited UpheldConsumer CreditDRN-2649890 The complaint Ms M complains that Zopa Bank Limited (Zopa) lent to her irresponsibly. What happened Ms M applied online for two loans from Zopa. In April 2016 Zopa gave Ms M a loan of £3,000 over 24 months. In February 2017, Zopa gave her a loan of £6,250 over 36 months as belo... (3 pages)View decision -
Decision Reference DRN-5316288
11 Mar 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5316288 The complaint Mrs L complains that Zopa Bank Limit trading as Zopa gave her a credit card with a limit she couldn’t afford to repay. What happened In April 2023 Mrs L applied for a credit card from Zopa. Her application was successful and she was given a £500 limit. Mrs L ha... (2 pages)View decision -
Decision Reference DRN-4363236
25 Mar 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4363236 The complaint Mr H complains that Zopa Bank Limited irresponsibly lent to him. What happened Zopa gave Mr H access to a loan in August 2018. The loan was for £18,000, Mr H also had to pay £110 in fees. The loan was due to be repaid in 60 monthly instalments of £431.21. Mr H str... (3 pages)View decision -
Decision Reference DRN-2343952
24 Mar 2021 Zopa Bank Limited Not upheldConsumer CreditDRN-2343952 The complaint Mr B complains that Zopa Bank Limited irresponsibly approved a fixed sum loan agreement that he couldn’t afford. What happened In October 2016, Mr B took out a fixed sum loan agreement from Zopa for £10,000, which was to be used to consolidate some of his existing... (4 pages)View decision -
Decision Reference DRN-4028189
13 Apr 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4028189 The complaint Miss C complains that Zopa Bank Limited irresponsibly gave her a peer-to-peer loan she couldn’t afford. What happened In April 2022, Miss C applied for a peer-to-peer loan through Zopa for £20,000. She was required to pay 60 monthly repayments of £486.48. In June ... (3 pages)View decision -
Decision Reference DRN-4784372
22 May 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4784372 The complaint Mr R is complaining about Zopa Bank Limited because he says it lent irresponsibly by giving him a loan he couldn’t afford. What happened Following his application, in May 2013, Mr R was given a loan with Zopa for £15,000. The loan was repayable over 3 years with a... (4 pages)View decision -
Decision Reference DRN-4001303
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4001303 The complaint Mr W is unhappy Zopa Bank Ltd is pursuing him for a loan applied for in his name as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In May 2022 Mr W was unfortunately caught ... (4 pages)View decision -
Decision Reference DRN9499312
24 Sep 2020 Zopa Limited Not upheldBanking and creditMr M complains that Zopa Limited irresponsibly sold him two personal loans he could not afford, and then sold them to a third party.background Mr M is represented in this complaint by his father.In November 2014 Mr M took out a peer-to-peer loan brokered by Zopa and administered on Zopa’s ... (5 pages)View decision -
Decision Reference DRN-5319525
19 Mar 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5319525 The complaint Mr M complains Plata Finance Limited (at the time trading as Zopa Limited) irresponsibly arranged two unaffordable loans for him. Mr M is represented by a claims management company, but for ease I’ll refer to all submissions as though they are his own. What ha... (4 pages)View decision -
Decision Reference DRN-4400928
16 Oct 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4400928 The complaint Mr G has complained that Zopa Bank Limited acted irresponsibly when it provided him with both a hire purchase agreement and an unsecured personal loan in 2021. What happened Mr G applied for a hire purchase agreement for £5,000 in June 2021 and an unsecured person... (4 pages)View decision