We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
-
Decision Reference DRN-4605417
15 Feb 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4605417 Complaint Mr S has complained about a personal loan Zopa Bank Limited (“Zopa”) which he says it unfairly lent to him. He says his existing debt meant that this loan was unaffordable for him. Background Zopa provided Mr S with a loan for £6,000.00 in October 2021. This loan had ... (3 pages)View decision -
Decision Reference DRN-4392061
22 Jan 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4392061 The complaint Mrs S says Zopa Bank Limited lent to her irresponsibly. What happened Mrs S took out a 60-month loan for £13,500 in September 2022. The monthly repayments were £382.61 and the total repayable was £22,956.52. Mrs S says she was heavily indebted when she applied and... (3 pages)View decision -
Decision Reference DRN-5359854
17 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5359854 The complaint Miss M complains that Zopa Bank Limited was irresponsible in its lending to her. What happened Miss M was provided with two loans by Zopa the details of which are set out below. Loan Amount Date Term Monthly repayments 1 £4,000 November 2020 36 months £153.74 2... (3 pages)View decision -
Decision Reference DRN-5541225
1 Jul 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5541225 The complaint Mr W complains that Zopa Bank Limited lent to him irresponsibly. What happened In April 2022 Mr W applied for a credit card with Zopa. Zopa approved the application and gave Mr W a card with an initial credit limit of £300. In October 2022 the credit limit was ... (4 pages)View decision -
Decision Reference DRN-3873203
9 Jan 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3873203 Complaint Mr H has complained about loans Zopa Bank Limited (trading as “Zopa”) provided to him. He says the loans were unaffordable and so should never have been provided to him in the first place. Background Zopa initially provided Mr H with a first loan for £5,000.00 in Sept... (3 pages)View decision -
Decision Reference DRN-3449334
24 Oct 2022 Zopa Bank Limited Not upheldBanking and PaymentsDRN-3449334 The complaint Mr W complains that Zopa Bank Limited irresponsibly granted him credit he couldn’t afford to repay. What happened Zopa opened a credit card account for Mr W in June 2021. This type of credit was an open- ended or running account facility and the credit limit was £... (2 pages)View decision -
Decision Reference DRN-4330602
18 Dec 2023 Plata Finance Limited UpheldConsumer CreditDRN-4330602 The complaint Mrs C complains Plata Finance Limited trading as Zopa (at the time trading as Zopa Limited) irresponsibly arranged a loan that was unaffordable for her. What happened In January 2019 Zopa arranged a loan for Mrs C of £5,000 with a fee of £140. The loan was to be r... (4 pages)View decision -
Decision Reference DRN-3166004
30 May 2022 Zopa Limited Not upheldConsumer CreditDRN-3166004 Complaint Mr W has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for him. He said he doesn’t think a suitable amount of due diligence was performed when assessing his affordability for this loan. Background Zopa operated the electronic system... (2 pages)View decision -
Decision Reference DRN-3930108
31 Jan 2023 Zopa Limited Not upheldConsumer CreditDRN-3930108 Complaint Mr H has complained about a personal loan Zopa Limited (trading as “Zopa”) which he says it unfairly brought about for him. He says the loan was unaffordable and he had to take out another loan to repay this one. Background Zopa operated the electronic system in relat... (3 pages)View decision -
Decision Reference DRN-4971450
2 Sep 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4971450 The complaint Mr H complains that Zopa Bank Limited was irresponsible in its lending to him. What happened Mr H was provided with a £15,000 loan by Zopa in March 2023. He was then provided with a credit card with a large limit in July 2023. He said that his credit file would... (3 pages)View decision
