We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN4703299
22 Oct 2019 Zopa Limited Not upheldBanking and creditMr R’s complaint is that Zopa Limited irresponsibly approved a loan of £10,000 to him in August 2015 which it ought to have known would be unaffordable for him. He seeks a refund of interest on the loan and of charges that may have been applied for missed or late payments.backgroundOne of ... (3 pages)View decision -
Decision Reference DRN-4378714
6 Oct 2023 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4378714 The complaint Mr H complains that Zopa Bank Limited trading as Zopa was irresponsible to offer him a credit card and increase his limit later on. What happened Zopa opened a credit card account for Mr H in August 2021. This type of credit was an open- ended or running account f... (3 pages)View decision -
Decision Reference DRN-2881232
14 Feb 2022 Zopa Limited Not upheldConsumer CreditDRN-2881232 Complaint Miss W has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for her. She says additional checks should have been carried out before the loan was approved and the interest rate was too high. Background Zopa operated the electronic syste... (2 pages)View decision -
Decision Reference DRN-5245852
22 Jan 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5245852 The complaint Mrs B complains that Zopa Bank Limited acted irresponsibly when it provided her with a credit card account. She wants all interest and charges refunded and offset against her outstanding balance and to be allowed to repay the outstanding balance in an affordabl... (3 pages)View decision -
Decision Reference DRN-5489188
28 Apr 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5489188 The complaint Mr B’s complaint is about two credit cards issued to him by Zopa Bank Limited in 2021 and 2023 respectively. Mr B says Zopa acted irresponsibly when it gave him the credit cards. To resolve the complaint Mr B would like Zopa to write off the balances, remove al... (3 pages)View decision -
Decision Reference DRN-4666574
11 Mar 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4666574 The complaint Mr J complains that Zopa Bank Limited lent irresponsibly when it approved a loan application he made. What happened In March 2022 Mr J applied for £5,000 loan with Zopa. Mr J’s explained that during this time he was suffering with mental illness that meant he was ... (4 pages)View decision -
Decision Reference DRN-4961563
20 Aug 2024 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4961563 The complaint Mr M complains that Zopa Bank Limited have irresponsibly lent to him. What happened Mr M was approved for a Zopa credit card in November 2022 with a £1,000 credit limit. He says it was irresponsible for Zopa to approve his application based on his credit histor... (3 pages)View decision -
Decision Reference DRN-4952099
7 Aug 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4952099 The complaint Mr H complains through a Claims Management Company (“CMC”), that Zopa Bank Limited (“Zopa ”) lent to him irresponsibly. Mr H further says Zopa failed to conduct proportionate checks prior to approving his personal loan and the lending was unaffordable. For ea... (4 pages)View decision -
Decision Reference DRN-4148187
23 May 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4148187 The complaint Ms B says Zopa Bank Limited irresponsibly lent to her. What happened Zopa operates the lending platform which gave Ms B a 60-month loan for £20,000 in November 2015. The monthly repayments were £429.09 and the total repayable was £25,745.40. The loan defaulted in ... (3 pages)View decision -
Decision Reference DRN-5395201
25 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5395201 The complaint Mr T, through a representative, says Zopa Bank Limited irresponsibly lent to him. What happened Zopa operates the lending platform which gave Mr T a 60-month loan for £13,640 on 2 February 2017. The monthly repayments were £271.54 and the total repayable was £1... (3 pages)View decision
