We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 182 results
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Decision Reference DRN-4705127
6 Dec 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4705127 The complaint Mr H complains Zopa Bank Limited didn’t do enough to protect him when he fell victim to an online scam and didn’t do enough checks before agreeing to lend. What happened Mr H has an account with a business who I’ll refer to as “H” throughout the rest of this de... (3 pages)View decision -
Decision Reference DRN-2881232
14 Feb 2022 Zopa Limited Not upheldConsumer CreditDRN-2881232 Complaint Miss W has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for her. She says additional checks should have been carried out before the loan was approved and the interest rate was too high. Background Zopa operated the electronic syste... (2 pages)View decision -
Decision Reference DRN-4971450
2 Sep 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4971450 The complaint Mr H complains that Zopa Bank Limited was irresponsible in its lending to him. What happened Mr H was provided with a £15,000 loan by Zopa in March 2023. He was then provided with a credit card with a large limit in July 2023. He said that his credit file would... (3 pages)View decision -
Decision Reference DRN4703299
22 Oct 2019 Zopa Limited Not upheldBanking and creditMr R’s complaint is that Zopa Limited irresponsibly approved a loan of £10,000 to him in August 2015 which it ought to have known would be unaffordable for him. He seeks a refund of interest on the loan and of charges that may have been applied for missed or late payments.backgroundOne of ... (3 pages)View decision -
Decision Reference DRN-4172871
27 Sep 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4172871 Complaint Mr T has complained about a personal loan Zopa Bank Limited (“Zopa”) which he says it irresponsibly provided to him. He says the loan was unaffordable for him. Background Zopa provided Mr T with a loan for £1,900.00 in September 2021. This loan had an APR of 31.6% and... (3 pages)View decision -
Decision Reference DRN-4032314
30 Mar 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4032314 The complaint Mrs S complains Zopa Bank Limited lent to her irresponsibly. What happened Mrs S fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pay fees and charges to withdraw funds from her investment. She didn’t hav... (5 pages)View decision -
Decision Reference DRN-5130869
25 Nov 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-5130869 The complaint Mr T says Zopa Bank Limited irresponsibly lent to him. What happened Mr T took out a 24-month loan for £2,500 in September 2024. The monthly repayments were £243.21 and the total repayable was £2,918.55. Mr T says Zopa’s checks were inadequate: a thorough unde... (3 pages)View decision -
Decision Reference DRN-4378714
6 Oct 2023 Zopa Bank Limited Not upheldBanking and PaymentsDRN-4378714 The complaint Mr H complains that Zopa Bank Limited trading as Zopa was irresponsible to offer him a credit card and increase his limit later on. What happened Zopa opened a credit card account for Mr H in August 2021. This type of credit was an open- ended or running account f... (3 pages)View decision -
Decision Reference DRN-5489188
28 Apr 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5489188 The complaint Mr B’s complaint is about two credit cards issued to him by Zopa Bank Limited in 2021 and 2023 respectively. Mr B says Zopa acted irresponsibly when it gave him the credit cards. To resolve the complaint Mr B would like Zopa to write off the balances, remove al... (3 pages)View decision -
Decision Reference DRN-4148187
23 May 2023 Zopa Bank Limited Not upheldConsumer CreditDRN-4148187 The complaint Ms B says Zopa Bank Limited irresponsibly lent to her. What happened Zopa operates the lending platform which gave Ms B a 60-month loan for £20,000 in November 2015. The monthly repayments were £429.09 and the total repayable was £25,745.40. The loan defaulted in ... (3 pages)View decision
