We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 167 results
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Decision Reference DRN-3845210
9 Dec 2022 Zopa Bank Limited Not upheldConsumer CreditDRN-3845210 The complaint Mr B says Zopa Bank Limited irresponsibly lent to him. What happened Zopa operates the lending platform which gave Mr B a 36-month loan for £4,000 on 4 January 2022. The monthly repayments were £175.47 and the total repayable was £6,316.97. Mr B repaid the loan in... (3 pages)View decision -
Decision Reference DRN-5371359
26 Mar 2025 Zopa Bank Limited UpheldConsumer CreditDRN-5371359 The complaint Mrs W complains that Zopa Bank Limited (Zopa) acted irresponsibly by agreeing to two loans that Mrs W said she couldn’t afford to repay. What happened In August 2023 Mrs W applied for a £3,000 loan with Zopa repayable over 48 months at £105.33 a month. She said... (4 pages)View decision -
Decision Reference DRN-3293542
18 Mar 2022 Zopa Limited UpheldConsumer CreditDRN-3293542 The complaint Mr M complains about Zopa Limited’s (“Zopa”) role in facilitating a finance agreement between him and a third party. What happened I set out what happened leading up to and in the course of Mr M’s complaint in my provisional decision, which I issued earlier this y... (7 pages)View decision -
Decision Reference DRN-4279511
6 Oct 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4279511 The complaint Mr A complains that the loan he had from Zopa Bank Limited was unaffordable to him. What happened Mr A was approved for one loan with Zopa in May 2021 as follows: Loan Date Amount Term Repayment Due 1 27 May 2021 £11,000 48m £321.41 27 May 2025 Mr A says that, as ... (3 pages)View decision -
Decision Reference DRN-5395201
25 Mar 2025 Zopa Bank Limited Not upheldConsumer CreditDRN-5395201 The complaint Mr T, through a representative, says Zopa Bank Limited irresponsibly lent to him. What happened Zopa operates the lending platform which gave Mr T a 60-month loan for £13,640 on 2 February 2017. The monthly repayments were £271.54 and the total repayable was £1... (3 pages)View decision -
Decision Reference DRN-3121456
23 Nov 2021 Zopa Limited Not upheldConsumer CreditDRN-3121456 The complaint Mr P says Zopa Limited arranged a loan for him irresponsibly. What happened Mr P took out a 36-month loan through Zopa for £1,000 in June 2019. The monthly repayment was £36.99 and the total repayable was £1,331.64. Mr P says the loan caused him financial hardship... (3 pages)View decision -
Decision Reference DRN-4736154
11 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4736154 The complaint Ms P complaints that Zopa Bank Limited (“Zopa”) gave her a loan she couldn’t afford to repay. What happened In January 2022 Zopa gave Ms P a loan for £15,000. The loan was to be repaid over 36 months at a monthly repayment of £514.63. The APR on the loan was 15.2%... (3 pages)View decision -
Decision Reference DRN-4021041
2 Jun 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4021041 The complaint Mr S complains Zopa Bank Limited lent to him irresponsibly. Mr S is represented by his wife, Mrs S, in bringing this complaint. What happened Mr S’ wife fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pa... (4 pages)View decision -
Decision Reference DRN-4528929
22 Dec 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4528929 Complaint Mr H has complained about a personal loan Zopa Bank Limited (trading as “Zopa”) has accepted responsibility for arranging for him. Mr H says the loan was unaffordable and was therefore irresponsibly provided to him. Zopa Bank Limited has accepted responsibility for th... (5 pages)View decision -
Decision Reference DRN-4346945
13 Sep 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4346945 The complaint Mrs E complains that Zopa Bank Limited irresponsibly lent to her. What happened In February 2021 Mrs E entered into an unsecured fixed sum loan agreement with Zopa. Under this agreement Mrs E borrowed the sum of £12,000 to be paid back over a period of 60 months. ... (3 pages)View decision
