We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-5188136
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5188136 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of an investment scam. What happened In March 2023, Mr P saw an investment on a social media site for cryptocurrency market trading, which was promoted by a high-... (6 pages)View decision -
Decision Reference DRN-5339536
19 Feb 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5339536 The complaint Mr P complains Lowell Portfolio I Limited contacted him regarding his debt at an old address. What happened Mr P had a credit card with a company I’ll refer to as M. M sold the account to Lowell after the account was defaulted and M said Mr P didn’t reply to th... (2 pages)View decision -
Decision Reference DRN-5261516
19 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5261516 The complaint Mr S complains that Bank of Scotland plc trading as Halifax gave him false and misleading information about his mortgage and credit balance. He said he had to go through a lengthy process to raise a complaint which wasn’t handled professionally. He says this ha... (4 pages)View decision -
Decision Reference DRN-4854840
19 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4854840 The complaint Miss T is complaining that Monzo Bank Ltd won’t reimburse her for payments she made to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to the complaint is well known to both parties so I won’t r... (5 pages)View decision -
Decision Reference DRN-4756926
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4756926 The complaint Ms K is seeking to recover £2,003.66 from Revolut Ltd (“Revolut”), a payment she made from her account as a result of a third-party scam in December 2023. What happened I’m not going to cover all the points raised in detail. The view of 16 February 2024 covered... (3 pages)View decision -
Decision Reference DRN-4583326
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4583326 The complaint Mrs J complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of a scam. What happened In 2023, Mrs J was contacted out of the blue via a messaging app by someone offering her a job. The contact said they worked for a recr... (6 pages)View decision -
Decision Reference DRN-5203593
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5203593 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr K says that he was contacted by someone on a messaging app who claimed to be from a recruitment company. This person passed Mr K’s det... (4 pages)View decision -
Decision Reference DRN-5326859
19 Feb 2025 Family Finance Limited Not upheldConsumer CreditDRN-5326859 Complaint Mrs B complains that Family Finance Limited (trading as “Family Finance”) unfairly entered into hire-purchase agreements with her. She’s said that the agreements were unaffordable and this caused her ongoing difficulties which left her mentally and financially drai... (8 pages)View decision -
Decision Reference DRN-5305255
19 Feb 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5305255 Complaint Mr R complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent ... (3 pages)View decision -
Decision Reference DRN-4804667
18 Feb 2025 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4804667 The complaint Miss D is unhappy that a car supplied to her under a hire purchase agreement with Creation Consumer Finance Limited (Creation) was of an unsatisfactory quality. When I refer to what Miss D has said and what Creation have said, it should also be taken to includ... (5 pages)View decision
