We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5221413
25 Feb 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5221413 The complaint Miss G is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited (Startline) was of an unsatisfactory quality. What happened In May 2023 Miss G was supplied with a used car through a hire purchase agreement with ... (5 pages)View decision -
Decision Reference DRN-5295983
25 Feb 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5295983 The complaint Mr C is unhappy with J P Morgan Europe Limited trading as Chase (Chase). Mr C said Chase added an incorrect address to his account. Mr C said he couldn’t get the address removed and so he closed his account. But Mr C said Chase have applied this record to his c... (2 pages)View decision -
Decision Reference DRN-4949191
25 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4949191 The complaint Mr D is unhappy that a car supplied to him under a hire purchase agreement with Creation Consumer Finance Limited was of an unsatisfactory quality. What happened In June 2023, Mr D was supplied with a used car through a hire purchase agreement with Creation. H... (4 pages)View decision -
Decision Reference DRN-5353871
25 Feb 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-5353871 The complaint Mr H complains that when he tried to invest into a specific fund within his Individual Savings Account (‘ISA’) Halifax Share Dealing Limited told him he could no longer buy units in the fund using their platform. What happened Mr H held funds within an executio... (3 pages)View decision -
Decision Reference DRN-5353068
25 Feb 2025 IG Markets Limited UpheldInvestmentsDRN-5353068 The complaint Mr F complains that IG Markets Limited won’t send him tax vouchers for an overseas investment he holds in his ISA account, and that it sent him incorrect information. What happened Mr F has Swiss holding in his ISA account, which I’ll refer to as “S”. The divi... (4 pages)View decision -
Decision Reference DRN-4944879
25 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4944879 The complaint Mr A has complained that Bank of Scotland Plc failed to protect him from falling victim to a cryptocurrency investment scam and hasn’t refunded the money he lost. What happened The background of this complaint is already known to both parties, so I won’t repea... (4 pages)View decision -
Decision Reference DRN-5347004
25 Feb 2025 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-5347004 The complaint Mr and Mrs S complain about the service they received from Chase de Vere Independent Financial Advisers limited, referred to as “CDV”. In summary, they say: They paid for services that they didn’t receive. Including no reviews, since March 2022, despite CDV... (6 pages)View decision -
Decision Reference DRN-5122294
25 Feb 2025 Exeter Friendly Society Limited Not upheldInsuranceDRN-5122294 The complaint Mr C and Ms G are unhappy with the service they received from Exeter Friendly Society Limited trading as The Exeter when they claimed on their private medical insurance policy. What happened Mr C and Ms G are unhappy with the service they received from The Exet... (2 pages)View decision -
Decision Reference DRN-5132394
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5132394 The complaint D a limited company complains Santander UK Plc unfairly closed its account without a clear explanation and it received poor service. D is represented by a director – Mr D. What happened D held a business current account with Santander which was opened in 2018... (3 pages)View decision -
Decision Reference DRN-5319032
25 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5319032 The complaint Miss T complains that Lloyds Bank PLC (‘Lloyds’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss T says that she was contacted by someone on a messaging app who claimed to be from a recruitment company. Miss T’s details we... (4 pages)View decision
