We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
-
Decision Reference DRN-5805185
14 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5805185 The complaint Mr and Mrs H complain that Barclays Bank UK PLC did not reimburse the funds they say they lost to a scam. What happened Mr and Mrs H were introduced to an investment opportunity through an advisor at a property investment company. This investment was in the dev... (4 pages)View decision -
Decision Reference DRN-5900602
14 Nov 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5900602 The complaint Miss R has complained about her property insurer Liverpool Victoria Insurance Company Limited regarding her ongoing subsidence claim. What happened Miss R made a subsidence claim to LV in 2019. In September 2024 LV issued a final response letter (FRL) regardin... (4 pages)View decision -
Decision Reference DRN-5951538
14 Nov 2025 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-5951538 The complaint Ms E’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit... (20 pages)View decision -
Decision Reference DRN-5948371
14 Nov 2025 First Holiday Finance Ltd Not upheldConsumer CreditDRN-5948371 The complaint Mr and Mrs B’s complaint is, in essence, that First Holiday Finance Ltd (‘FHF’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) dec... (9 pages)View decision -
Decision Reference DRN-5849183
14 Nov 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5849183 The complaint Mr C complains that a car he acquired through a hire purchase agreement financed by MotoNovo Finance Limited (‘MotoNovo’) is of unsatisfactory quality. What happened The parties are familiar with the background details of this complaint – so I will briefly summ... (3 pages)View decision -
Decision Reference DRN-5793905
14 Nov 2025 Complete Cover Group Ltd UpheldInsuranceDRN-5793905 The complaint Mr H complains about a lack of information from his insurance intermediary Complete Cover Group Ltd (CCG) when he told them he was cancelling his motor insurance policy. He’s also concerned a third party contacts him at inconvenient times and that CCG only oper... (5 pages)View decision -
Decision Reference DRN-5944656
14 Nov 2025 U K Insurance Limited UpheldInsuranceDRN-5944656 The complaint Miss M complains about the way U K Insurance Limited trading as Darwin (“UKI”) decided liability and settled a third party’s claim for damages following a collision on her car insurance policy. What happened Miss M had a car insurance policy with UKI. In Decemb... (4 pages)View decision -
Decision Reference DRN-5362486
14 Nov 2025 Bruce Bennett UpheldPensions and AnnuitiesDRN-5362486 The complaint Mr J complains that Bruce Bennett, trading as bfm, (‘BB’) has not provided ongoing services in respect of his pension and investment despite receiving regular fees to do so. What happened In 2013, Mr J opened a pension and ISA with a provider that I’ll call ‘Fi... (8 pages)View decision -
Decision Reference DRN-5939353
14 Nov 2025 Bastion Insurance Company Limited UpheldInsuranceDRN-5939353 The complaint Mr S has complained about Bastion Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his motor breakdown policy. For ease of reading any reference to Bastion includes its agents. What happened I looked at this case and provide... (3 pages)View decision -
Decision Reference DRN-5922134
14 Nov 2025 AJ Bell Securities Limited Not upheldInvestmentsDRN-5922134 The complaint Mr H complains AJ Bell Securities Limited misinformed him about when interest would be paid to his Lifetime ISA. He’s also unhappy the firm subsequently closed his account, forcing him to transfer his investment elsewhere. What happened The facts of this dispu... (2 pages)View decision