We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5803405
13 Nov 2025 esure Insurance Limited UpheldInsuranceDRN-5803405 The complaint Mr Q complains that esure Insurance Limited voided his motor insurance policy (cancelled it from the start) and declined his claim following the theft of his car. He wants his car repaired. What happened Mr Q’s car was stolen and recovered damaged. But esure d... (3 pages)View decision -
Decision Reference DRN-5681741
13 Nov 2025 Aviva Life & Pensions UK Limited Not upheldInvestmentsDRN-5681741 The complaint Miss O complains that Aviva Life & Pensions UK Limited (‘Aviva’) failed to disable the interest on her investment ISA despite her previous request to do so. What happened Miss O set up a stocks and shares ISA with Aviva in December 2024 and shortly afterwa... (3 pages)View decision -
Decision Reference DRN-5771552
13 Nov 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5771552 The complaint Mr and Mrs V complain that their travel insurer, Inter Partner Assistance SA (‘IPA’) unfairly turned down a claim they made on their travel insurance policy. What happened In July 2024 Mr and Mrs V were on holiday abroad with their family when their car broke ... (3 pages)View decision -
Decision Reference DRN-5893160
13 Nov 2025 FOGWILL & JONES ASSET MANAGEMENT LIMITED UpheldInvestmentsDRN-5893160 The complaint Mrs M had a discretionary managed investment account with Fogwill & Jones Asset Management Ltd (“Fogwill & Jones”). Her complaint is that Fogwill & Jones did not manage the portfolio in accordance with her agreement with it as it bought and sold al... (16 pages)View decision -
Decision Reference DRN-5891789
13 Nov 2025 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-5891789 The complaint Mr S complains that Interactive Brokers (U.K.) Limited (‘IBUK’) unfairly prevented him from withdrawing some of the US dollars that he received in a dividend payment from his trading account with them. What happened Mr S opened an individual trading account wi... (4 pages)View decision -
Decision Reference DRN-5597118
13 Nov 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5597118 The complaint Mr M complains Aviva Insurance Limited (“Aviva”) unfairly declined a claim he made on his property insurance policy. What happened Mr M held a home insurance policy underwritten by Aviva and contacted them in September 2024 to raise a claim. He said he was par... (4 pages)View decision -
Decision Reference DRN-5882775
13 Nov 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5882775 The complaint N, a limited company, complains that Starling Bank Limited has not refunded money it lost through what it now believes was a scam. N is represented by Q, which brings the complaint on its behalf. What happened N was seeking to wind up as a company in late 2020... (5 pages)View decision -
Decision Reference DRN-5471429
13 Nov 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5471429 The complaint Mr D, through his professional representative, has complained about the suitability of the advice given to him by St. James's Place Wealth Management Plc (“SJP”) to invest in an Individual Savings Account (“ISA”) and switch his pension to an SJP Retirement... (10 pages)View decision -
Decision Reference DRN-5057242
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5057242 The complaint Mr M, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-5907767
13 Nov 2025 Great Lakes Insurance SE UpheldInsuranceDRN-5907767 The complaint Mrs M and Mr M complain about how Great Lakes Insurance SE (“Great Lakes”) handled an escape of water claim they made under their home insurance policy. Mrs M and Mr M have been represented throughout this claim and complaint, however, for ease of reading, I w... (3 pages)View decision