We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5634678
22 Jul 2025 U K Insurance Limited Not upheldInsuranceDRN-5634678 The complaint Mr and Mrs C are unhappy that U K Insurance Limited have declined a claim they made on their travel insurance policy. What happened Mr and Mrs C claimed on their travel insurance policy when Mrs C needed medical treatment abroad. UKI declined the claim as they ... (2 pages)View decision -
Decision Reference DRN-5601231
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5601231 The complaint Mr M is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel job scam. He was approached online and offered remote work that required him to complete sets of tasks. He w... (3 pages)View decision -
Decision Reference DRN-5704528
22 Jul 2025 IFG Pensions Limited Not upheldPensions and AnnuitiesDRN-5704528 The complaint Mrs B has complained that IFG Pensions Limited trading as IFGL Pensions (IFGL), the administrator of her SIPP (self invested personal pension) hasn’t invested contributions to the SIPP correctly. Mrs B’s SIPP administrator was Sovereign Pension Services (UK) L... (8 pages)View decision -
Decision Reference DRN-5375432
22 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5375432 The complaint Mr W complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded the money he lost when he fell victim to a cryptocurrency investment scam. What happened Around the start of September 2023, Mr W was introduced to an investment opportunity – which I’ll refer to as ‘... (4 pages)View decision -
Decision Reference DRN-5559048
21 Jul 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5559048 The complaint Mr O complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants to reject the car and have the credit agreement cancelled. What happened Mr O entered into a conditional sale agreement in August 2023... (4 pages)View decision -
Decision Reference DRN-5629512
21 Jul 2025 Great Lakes Insurance UK Limited Not upheldInsuranceDRN-5629512 The complaint Mr D complains about Great Lakes Insurance UK Limited (“Great Lakes”), trading as John Lewis & Partners, for the level of settlement offered in respect of his claim. He wants Great Lakes to increase the offer of settlement to match the replacement value of ... (3 pages)View decision -
Decision Reference DRN-5645033
21 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5645033 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard suspended his credit card and failed to reply to his request for a paydown plan. What happened Mr A holds a credit card account with Barclays. In or around 3 January 2025 Barclays suspended Mr A’s ... (2 pages)View decision -
Decision Reference DRN-5551680
21 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5551680 The complaint Mr S is unhappy with Revolut Ltd. He opened an account in 2022 and kept accounts with it. Mr S said he kept the money in his “savings vault” and was told that this would earn him 2.5 to 5% interest. But he never received any interest. What happened Mr S said h... (3 pages)View decision -
Decision Reference DRN-5629656
21 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5629656 The complaint Miss W complains that Wise Payments Limited won’t refund the full amount of money she lost to a scam. What happened Miss W complains that from 6 March 2024 she sent several payments to what turned out to be a scam. Miss W says that she was sending money to what... (3 pages)View decision -
Decision Reference DRN-5649383
21 Jul 2025 Volvo Car Financial Services UK Limited UpheldConsumer CreditDRN-5649383 The complaint Mr G complains about the sale of a car finance agreement he took out with Volvo Car Financial Services UK Limited (‘VF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects m... (7 pages)View decision
