We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5350275
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350275 The complaint A company, which I’ll refer to as M, complains Revolut Ltd (“Revolut”) won’t refund unauthorised payments. Mr H, who is a director of M, has brought this complaint on M’s behalf. What happened On 19 September 2023, Mr H contacted Revolut to report several dispu... (4 pages)View decision -
Decision Reference DRN-5328159
24 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5328159 The complaint Mr M has complained that U K Insurance Limited (UKI) unreasonably and unfairly held him at fault under his motor policy for causing an accident with another driver on 21 August 2021. What happened Mr M was involved in an accident on 21 August 2021. He said he ... (3 pages)View decision -
Decision Reference DRN-5277832
24 Feb 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5277832 The complaint Mr M complains that Aviva Insurance Limited (“Aviva”) unfairly deducted 20% from its settlement payment following a claim for the theft of his car, under his motor insurance policy. What happened Mr M’s car was stolen. He reported this to Aviva in May 2024. He ... (2 pages)View decision -
Decision Reference DRN-5350257
24 Feb 2025 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-5350257 The complaint Mr F complains about the service provided by Shawbrook Bank Limited when he opened an online savings account with it in August 2024. Mr F’s account was never funded, and has since been closed. What happened Mr F told us he had opened a new savings account with ... (5 pages)View decision -
Decision Reference DRN-5184909
24 Feb 2025 Skipton Building Society UpheldBanking and PaymentsDRN-5184909 The complaint Miss B is unhappy with Skipton Building Society. Miss B wanted to transfer an ISA from another bank “M” to Skipton. Miss B contacted Skipton on 20 October 2022. She was told the transfer would take seven working days and she was looking to complete on 22 Novemb... (7 pages)View decision -
Decision Reference DRN-5345308
24 Feb 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5345308 The complaint Mr M complains that Specialist Motor Finance Limited (SMFL) was irresponsible in its lending to him. He wants his repayments under his hire purchase agreement and the insurance settlement refunded. What happened Mr M took out a hire purchase agreement with SMFL... (4 pages)View decision -
Decision Reference DRN-5161330
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5161330 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5048732
24 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5048732 The complaint Mr J is unhappy with the service he’s received from Barclays Bank UK Plc (Barclays) in relation to two payments he attempted to make from his current account and a subsequent Subject Access Request (SAR). What happened In June 2024 Mr J attempted to make a lar... (7 pages)View decision -
Decision Reference DRN-5351612
24 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5351612 The complaint Mr G complains that a car he acquired through a hire purchase agreement financed by N.I.I.B Group Limited trading as Northridge Finance (‘Northridge’) is of unsatisfactory quality. What happened In December 2022, Mr G took out a hire purchase agreement to fina... (6 pages)View decision -
Decision Reference DRN-5321295
24 Feb 2025 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5321295 The complaint Mr K complains that a transfer from his account, held with Goldman Sachs international bank trading as Marcus by Goldman Sachs (Marcus), was not received in his nominee bank account the same day, as he had been led to believe. What happened In January 2025, on ... (2 pages)View decision
