We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5857347
13 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5857347 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr M is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5857351
13 Nov 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5857351 The complaint Mr M complains that Lloyds Bank PLC won’t refund money he lost when he was a victim of an investment scam. Mr M is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to... (5 pages)View decision -
Decision Reference DRN-5552049
13 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5552049 The complaint B a limited company complains Barclays Bank UK Plc closed its account without notice or explanation. B is represented by a director – Mr B. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (3 pages)View decision -
Decision Reference DRN-5768182
13 Nov 2025 INTACT INSURANCE UK LIMITED Not upheldInsuranceDRN-5768182 The complaint Mr G is unhappy with the way INTACT INSURANCE UK LIMITED (INTACT) have settled his claim for stolen jewellery under the contents section of his home insurance policy. What happened In February 2024 Mr G had items stolen from his property including several item... (3 pages)View decision -
Decision Reference DRN-5552485
13 Nov 2025 Financial Administration Services Limited Not upheldInvestmentsDRN-5552485 The complaint Mrs B complains that Financial Administration Services Limited (Fidelity) sold some of her shares causing a financial loss. What happened Mrs B complained to Fidelity when she noticed some of her shares had been sold without her permission. Fidelity replied say... (2 pages)View decision -
Decision Reference DRN-5552493
13 Nov 2025 Financial Administration Services Limited Not upheldInvestmentsDRN-5552493 The complaint Mr B complains that Financial Administration Services Limited (Fidelity) sold some of his shares causing a financial loss. What happened Mr B complained to Fidelity when he noticed some of his shares had been sold without his permission. Fidelity replied saying... (2 pages)View decision -
Decision Reference DRN-5589227
13 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5589227 The complaint Mr M complains that Santander UK Plc (‘Santander’) won’t refund the money he lost after falling victim to an investment scam. What happened Mr M says he was contacted about an investment opportunity. As a result, he made two international payments from his San... (3 pages)View decision -
Decision Reference DRN-5771961
13 Nov 2025 Metro Bank PLC Not upheldConsumer CreditDRN-5771961 The complaint Mr O complains that Metro Bank PLC trading as RateSetter was irresponsible in its lending to him. He wants all interest and charges on his loan refunded, a reduction of the remaining payment plan balance and any adverse information removed from his credit file.... (3 pages)View decision -
Decision Reference DRN-5801366
13 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5801366 The complaint Mrs T complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money she says was lost as the result of a scam. What happened The background to this complaint isn’t in dispute so I won’t go into detail. But, in summary, this is what I understand to ha... (4 pages)View decision -
Decision Reference DRN-5754150
12 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5754150 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (4 pages)View decision